Have used the service before and was good. It is useful that the things are picked up at your chosen location. I also received very good help from Špela Pamela when I had trouble with my order, she ge... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
With Eurosender itself I had a great experience, but not with DPD Portugal as executing company. I had 2 parcels with 10 kg each from Portugal mainland to Germany. 3 collection dates were necessary un... See more
Company replied
"Laura was very helpful in arranging a new pickup date for the package, since the pickup did not take place on the originally scheduled date. This is my first time sending something via Eurosender, an... See more
Company replied
A very good experience with Eurosender and their very responsive staff. I would have given 5 stars except for the shipper (GLS) . However Eurosender noted it in my account to not send vua GLS in futu... See more
Company replied
Company details
Written by the company
Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of services, from standard shipping to air freight, warehousing, and insurance. Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis. We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps. We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify the best service and tailor the offers based on your shipping needs.
Contact info
5 Place de la Gare, 1616, Luxembourg, Luxembourg
- https://www.eurosender.com/en/contact
- eurosender.com
4.1
Great
57K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE this service eurosender
DO NOT USE this service eurosender, they provide terrible service, horrid customer service its a total rip off!
My parcel never arrived they took the money and provided no service at all!
April 17, 2026
Unprompted review
Great service
Great service, never had a problem with them! Cheap, helpful and fast!
April 17, 2026
Unprompted review
Reply from Eurosender
Dear Jelena,
Thank you so much for your wonderful review and the five-star rating!
We are thrilled to hear that you've had such a consistently positive experience with us. It is great to know that you find our services fast, helpful, and affordable. We strive to make shipping as smooth as possible for our customers, and your feedback is truly appreciated.
Thank you for choosing Eurosender!
To Barbara
Dear Barbara,
Thank you for your help in resolving this matter. I appreciate your quick response to my emails and your willingness to find a solution.
Thank you again.
Andrei
April 17, 2026
Unprompted review
Reply from Eurosender
Dear Andrei,
Thank you very much for taking the time to share your appreciation.
We are so glad to hear that Barbara was able to assist you effectively and that you were pleased with her quick response and dedication to finding a solution. I will be sure to pass your kind message along to her—she will be very happy to know her help was valued!
Thank you for choosing Eurosender.
This is for Laura.she solved my…
This is for Laura.she solved my problem.she is great and very profeshional.thank's,Laura! You need more people like Laura!
April 17, 2026
Unprompted review
Reply from Eurosender
Dear Miky,
Thank you so much for the wonderful feedback!
We couldn't agree more—Laura is a fantastic member of our team. We are so glad to hear that she solved your problem with such professionalism and care. I will be sure to pass your kind words along to her; it will truly make her day to know she made such a positive impression!
Thank you for choosing Eurosender.
Jovana from the customer care has been…
Jovana from the customer care has been very nice and she has solved my problem in a second.Very recommended
April 16, 2026
Unprompted review
Reply from Eurosender
Dear Eric,
Thank you for your candid feedback and for the five-star rating!
While we regret the initial communication breakdown regarding your collection, we are very pleased that Ismail Yilmaz was able to step in and resolve the matter so rapidly. Ensuring a professional and swift recovery when things don't go as planned is a priority for us, and I will be sure to share your kind words with Ismail.
Reply from Eurosender
Dear Andrei,
Thank you very much for your positive review and for the five-star rating!
We are pleased to hear that you found our service reliable and had a good experience with our customer support team. Ensuring a dependable shipping process and a smooth experience for our users is always our top priority.
Thank you for choosing Eurosender!
Great service
Great contact, information and planning. Danijel at Eurosender is a STAR!!
April 15, 2026
Unprompted review
Reply from Eurosender
Dear AMH,
Thank you so much for the five-star rating and your kind words!
We are absolutely thrilled to hear that you had such a great experience with our service and planning. I will be sure to pass your wonderful compliment along to Danijel—he will be delighted to know he is considered a star!
Thank you for choosing Eurosender.
Milica was amazing
Milica was amazing, I was very satisfied with your work; you resolved the problems in the best possible way. Thank you.
mMirko
February 28, 2026
Unprompted review
Reply from Eurosender
Dear Mirko,
Thank you so much for your kind words!
We are thrilled to hear that you were satisfied with our service and that Milica was able to resolve your issues in the best possible way. Providing "amazing" support is exactly what we strive for, and I will be sure to share your feedback with her—it will truly make her day!
Thank you for choosing Eurosender.
Špela Pamela Š.
Your employee was extremely kind, efficient and quickly resolved the problem we had. The biggest compliment to Špela Pamela Š.
April 14, 2026
Unprompted review
Reply from Eurosender
Poštovana Ivana Lazo,
Puno Vam hvala na divnim riječima!
Iznimno nam je drago čuti da je naša kolegica Špela Pamela Š. bila ljubazna i učinkovita u rješavanju Vašeg problema. Naš cilj je pružiti upravo takvu podršku svakom korisniku, a Vaše pohvale su nam najveća motivacija.
Svakako ćemo proslijediti Vaš kompliment Špeli — bit će joj jako drago!
Hvala Vam što ste odabrali Eurosender.
Sales agent Danijel was prompt and very…
Sales agent Danijel was prompt and very helpful
April 14, 2026
Unprompted review
Reply from Eurosender
Dear WV,
Thank you very much for your kind feedback!
We are delighted to hear that our sales agent, Danijel, was prompt and helpful in assisting you. Efficiency and support are core values for our team, and I will be sure to share your compliments with him—it will certainly make his day!
Thank you for choosing Eurosender.
Good experience!
Laura was super helpful confirming that all of my packages were correctly filled. She was kind and patient and offered a lot f help.
April 14, 2026
Unprompted review
Reply from Eurosender
Dear Diana Lupi,
Thank you so much for your wonderful review!
We are delighted to hear that Laura was able to assist you with your packages and that her kindness and patience made for such a positive experience. Making sure all your paperwork is correctly filled out is key to a smooth delivery, and I will be sure to share your kind words with her—it will truly make her day!
Thank you for choosing Eurosender.
Great company
Great company, easy to use and great support from Ismail
April 14, 2026
Unprompted review
Reply from Eurosender
Dear James C,
Thank you so much for your kind words!
We are thrilled to hear that you found our platform easy to use and that Ismail provided you with great support. We strive to make shipping as seamless as possible, and I will be sure to share your feedback with Ismail—he will be very happy to know he made a difference!
Thank you for choosing Eurosender.
PROHIBITED ITEMS: DOUBLE CHECK
I wanted to ship gold watch and called costumer service to ask will shipping be provided by DHL. Their agent said most probably exspress delivery will be made by DHL in Croatia and then advised me to book shipping and in case of another service provider I can easily cancel shipping and get full refund.
Long story short, it was DHL but Eurosender in the list of prohibited items have gold watch and they informed me shipping can't be made and refund doesn't include shippping insurance I've payed. Also they have 30 days for refunding rest of payment.
1. Next day I went to DHL and shipped watch with insurance normally
2. Refund takes up to 30 days and you won't get insurance money back in any case if you cancel.
3. When you get advised by their agent double check it because they won't advise you good.
4. MOST IMPORTANT, before shipping check prohibited items by opening each collumns to see in details all items prohibited. Basicaly everything is prohibited and out of their responsibility in case something happens to your package. DOUBLE check all in details, they will take 40€-50€ easily, but piece of paper is what they can really insure.
In conclusion companies they cooperate with have much more flexibility so it makes no sense to cooperate with Eurosender.
April 3, 2026
Unprompted review
Reply from Eurosender
Dear Customer,
Thank you for sharing your feedback. We understand your frustration regarding the restricted items and the refund process, but we would like to clarify several points regarding how our service operates compared to direct carriers.
1. Prohibited Items and Insurance
While individual carriers like DHL may have specific internal policies for their own direct customers, Eurosender operates as a freight forwarder with consolidated contracts. To maintain our competitive rates, we must adhere to a strict list of prohibited items across our network. Gold and precious jewelry are standard exclusions in the shipping industry for standard and express services unless handled via specialized high-value logistics. Because the item was prohibited by our terms, the insurance provider cannot cover the shipment; therefore, the insurance fee is non-refundable as the service cannot be activated for a restricted good.
2. Agent Advice and Cancellations
Our agents provide guidance based on the likelihood of courier assignment (such as DHL in Croatia). However, the responsibility to verify the Terms and Conditions and the Prohibited Items list remains with the shipper before booking. This list is made clearly available on our website to ensure all users are aware of what can and cannot be safely transported.
3. Refund Policy
Our refund processing time of up to 30 days is a standard administrative period required to finalize the cancellation with the carrier and process the transaction through our financial department. Regarding the "full refund," our policy states that refunds are subject to our terms, which exclude non-refundable add-ons like insurance once a restricted item is involved.
4. The Value of Eurosender
We provide a platform that bridges the gap between individual shippers and major global couriers at discounted rates. While direct carriers may offer different flexibility for individual walk-in shipments, our service is designed for standard goods that fit within our logistics network's safety and security parameters.
We regret that we could not accommodate your specific shipment on this occasion, but these rules are in place to protect the integrity of the shipping network and our customers' assets.
My parcel was never collected after…
My parcel was never collected after more than a week waiting and several attemps to reschedule. It feels like no one cares. And when I asked to be reimbursed, they said they would but will charge me 20% for the courier (who never came!). Unacceptable.
April 2, 2026
Unprompted review
Reply from Eurosender
Dear Delphine Seguin,
We sincerely regret the frustration caused by the delay in your collection and the experience you’ve had with our support team. We certainly care about your shipment, and we understand how disappointing a week-long wait can be.
However, we would like to clarify the situation regarding the 20% fee. According to our records and the information provided by the courier, the failed collection attempts were not due to a lack of service, but because the parcel and the shipping label were not ready when the driver arrived at the address.
When a courier performs a route and arrives at a pickup location only to find the shipment unprepared, the service is still considered "attempted." The fee you mentioned is a standard administrative charge to cover the costs incurred by the carrier for these attempted visits.
We aim to be as fair as possible, but we must also account for the logistical resources deployed for each scheduled attempt. We are happy to review your case one more time if you can provide confirmation that the parcel was indeed ready and labeled during the scheduled windows.
Ismail was very helpful
Ismail was very helpful. Issue was resolved quickly without hassle. Thank you.
April 13, 2026
Unprompted review
Reply from Eurosender
Dear Jake Haynes,
Thank you for your kind review!
We are thrilled to hear that Ismail was able to resolve your issue quickly and without any hassle. Providing efficient and helpful support is our top priority, and I will be sure to share your feedback with him—he will be very happy to hear it.
Thank you for choosing Eurosender!
Affordable with helpful customer support
They were affordable and helpful in a disputed charge with FedEx. Milica was great, she helped me through the multiple month process of dispute.
My largest gripe is that the additional charges were reported to me weeks aver the delivery -- making it less likely for the customer to still have the sealed box to weigh and measure.
April 13, 2026
Unprompted review
Reply from Eurosender
Dear Logan Williamson,
Thank you for taking the time to share your feedback.
We are very pleased to hear that Milica provided great support and stood by you throughout the lengthy dispute process with FedEx. We pride ourselves on advocating for our customers, and I will be sure to pass your kind words along to her.
Regarding your concern about the timing of additional charges, we truly appreciate your honesty. These charges are reported to us by the carriers after they have audited the shipment in their sorting hubs, which can unfortunately cause a delay. We understand how this makes it difficult to verify dimensions after the fact, and we are constantly working with our partners to speed up this reporting process.
Thank you for choosing Eurosender and for your patience.
Barbara M was super help to me!
April 13, 2026
Unprompted review
Reply from Eurosender
Dear AM,
Thank you so much for your kind review!
We are delighted to hear that Barbara M was super helpful to you. Our team strives to provide excellent support, and I will be sure to share your feedback with her—it will definitely make her day!
Thank you for choosing Eurosender.
Affordable delivery with tracking in…
Affordable delivery with tracking in EU. They collect the parcel from your address, so you just have to pack your items in a box. I got a swift and kind support from Laura F, a member of the support team.
April 10, 2026
Unprompted review
Reply from Eurosender
Dear Dejan Praprotnik,
Thank you for sharing your positive experience!
We are very happy to hear that you found our EU delivery services affordable and convenient. It is great to know that the door-to-door collection and tracking features met your expectations.
I will be sure to pass along your kind words to Laura F. She and the rest of our team strive to provide swift and helpful support, and a shout-out like yours truly makes our day.
Thank you for choosing Eurosender!
Hristian was so helpful and nice!!!
April 10, 2026
Unprompted review
Reply from Eurosender
Dear Sanja Zvipelj,
Thank you so much for your kind words!
We are thrilled to hear that Hristian was so helpful and nice during your interaction. Providing friendly and efficient support is a top priority for us, and it is wonderful to know that he made a positive impression.
I will be sure to pass your compliments along to Hristian and the rest of the team. Thank you for choosing Eurosender!
Fast Help
Today, I required assistance in correcting an invoice and therefore contacted the number provided in the shipment confirmation.
I was assisted by Hristian, and the issue was resolved within a matter of minutes. I was not expecting such a prompt and efficient solution to my request.
Thank you very much.
April 10, 2026
Unprompted review
Reply from Eurosender
Dear Filipa BARROS,
Thank you so much for your kind words and for sharing your positive experience!
We are delighted to hear that Hristian was able to resolve your invoice correction so promptly and efficiently. We know that administrative details can be stressful, so providing a solution within minutes is exactly the level of service we aim to deliver.
I will be sure to pass your compliments along to Hristian and the rest of the team. We are happy we could exceed your expectations!
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