Have used the service before and was good. It is useful that the things are picked up at your chosen location. I also received very good help from Špela Pamela when I had trouble with my order, she ge... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
With Eurosender itself I had a great experience, but not with DPD Portugal as executing company. I had 2 parcels with 10 kg each from Portugal mainland to Germany. 3 collection dates were necessary un... See more
Company replied
"Laura was very helpful in arranging a new pickup date for the package, since the pickup did not take place on the originally scheduled date. This is my first time sending something via Eurosender, an... See more
Company replied
A very good experience with Eurosender and their very responsive staff. I would have given 5 stars except for the shipper (GLS) . However Eurosender noted it in my account to not send vua GLS in futu... See more
Company replied
Company details
Written by the company
Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of services, from standard shipping to air freight, warehousing, and insurance. Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis. We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps. We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify the best service and tailor the offers based on your shipping needs.
Contact info
5 Place de la Gare, 1616, Luxembourg, Luxembourg
- https://www.eurosender.com/en/contact
- eurosender.com
4.1
Great
57K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience with the courier…
Good experience with the courier service, it was my mistake but the employee Hristijan helped me and we fixed everything.
My recommendation
March 25, 2026
Unprompted review
Reply from Eurosender
Dear Željko Kajinić,
Thank you very much for your kind words and for sharing your experience!
We are delighted to hear that Hristijan was able to assist you effectively. We understand that mistakes can happen during the booking process, and our team is always here to help fix any issues and ensure your shipment stays on track.
Your recommendation means a lot to us, and we are happy to have been able to provide you with a positive experience.
Laura was very helpful
Laura was very helpful, she changed pickup date of the parcel very quickly and helped me to solve a problem.
March 25, 2026
Unprompted review
Reply from Eurosender
Dear Kira,
Thank you so much for your kind review!
We are delighted to hear that Laura was able to assist you so quickly and effectively in changing your pickup date and resolving the issue. Providing fast and reliable solutions is exactly what we strive for, and it is great to know that Laura met your expectations.
We truly appreciate your feedback and look forward to helping you with your future shipments.
"Laura was very helpful in arranging a…
"Laura was very helpful in arranging a new pickup date for the package, since the pickup did not take place on the originally scheduled date. This is my first time sending something via Eurosender, and honestly, I’m not sure what to think about this platform. I just hope that the package will make it from point A to point B."
March 25, 2026
Unprompted review
Reply from Eurosender
Dear Palma Kruševljanin,
Thank you for sharing your feedback regarding your first experience with Eurosender and order 045263-26.
We are glad to hear that Laura was able to assist you efficiently in rearranging the pickup after the initial delay. We completely understand that as a first-time user, a missed collection can cause some uncertainty about the process.
Please be assured that we are closely monitoring the transit of your package. Our primary goal is to ensure it travels safely from point A to point B. Now that the collection has been rearranged, the most important step is completed, and your parcel will soon be handled by our professional network of couriers.
We appreciate your patience and the opportunity to prove the reliability of our platform.
Very pleasant help and understanding…
Very pleasant help and understanding right away. Thank you very much!
March 25, 2026
Unprompted review
Reply from Eurosender
Dear Anand,
Thank you so much for your kind words and for sharing your experience!
We are very happy to hear that you found our support helpful and understanding. Providing clear and pleasant assistance right away is exactly what we strive for, and it is wonderful to know we met your expectations.
We truly appreciate your feedback and look forward to assisting you with your future shipments.
Great service
Great service, quick responses, good updates and they managed to pick up and return a parcel without any issues.
March 3, 2026
Unprompted review
Reply from Eurosender
Dear Nicole Mulders,
Thank you so much for your kind words! We are thrilled to hear that you enjoyed our service and that the pickup and return process went smoothly for you.
Our team works hard to provide quick responses and keep our customers updated every step of the way, so it is wonderful to know that this made a difference in your experience. We truly appreciate you taking the time to share your feedback.
Reply from Eurosender
Dear Roy Hage,
Thank you so much for your kind feedback! We are very happy to hear that Danijel was able to provide you with such quick and effective support.
At Eurosender, we know that time is often of the essence, so it is great to know that Danijel's efficiency helped make your experience a positive one. I will be sure to pass your thanks along to him—he will be delighted to hear your comments!
We truly appreciate your support and for choosing our services.
Laura from the customer service did a…
Laura from the customer service did a amazing job. She was polite and offered a fast solution for my problem
March 24, 2026
Unprompted review
Reply from Eurosender
Dear Thorsten Schommer,
Thank you so much for your wonderful feedback! We are delighted to hear that Laura provided such an amazing experience and was able to offer a fast, polite solution to your problem.
At Eurosender, we take great pride in our customer service, and it is incredibly rewarding to know that Laura's efforts made a difference for you. I will be sure to share your kind words with her and the rest of the team—it will truly make her day!
We appreciate your trust in our services and for choosing Eurosender.
Good customer support
The bank payment was slower than I expected. The customer support by Ismail was good and the parcel left from sender.
March 23, 2026
Unprompted review
Reply from Eurosender
Dear Toomas Nei,
Thank you very much for sharing your feedback. We are happy to hear that despite the delay with the bank payment, Ismail was able to provide the support needed to get your parcel on its way.
We understand that waiting for payments to clear can be frustrating when you're eager to ship, so we are glad our team could assist you through that process efficiently. I will be sure to pass your kind words along to Ismail—he will be delighted to know he made a positive impact on your experience.
We appreciate your patience and for choosing Eurosender!
Excellent customer service
Excellent, efficient, and fast customer service. I needed to make two changes to an ongoing order, and the service was lightning-fast. Congratulations!
March 23, 2026
Unprompted review
Reply from Eurosender
Dear Roberto Pozzi,
Thank you so much for your fantastic feedback! We are thrilled to hear that our team was able to assist you so quickly with the changes to your order.
At Eurosender, we know how important speed and efficiency are when it comes to shipping, and it is rewarding to see that reflected in your experience. We will be sure to share your kind words with our support team—they will be delighted to hear "lightning-fast" used to describe their work!
We appreciate your support and for choosing Eurosender.
Professionalism
I had a great experience with the support provided by Danijel during the rescheduling of a collection. He was very helpful, responsive, and made the whole process smooth and stress-free. Everything was handled quickly and efficiently. I really appreciate his professionalism and assistance.
March 19, 2026
Unprompted review
Reply from Eurosender
Dear Ana Vieira,
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with Danijel.
At Eurosender, we strive to make every shipping process as smooth and stress-free as possible, and it’s wonderful to know that Danijel’s professionalism and responsiveness made such a difference for you. I will be sure to pass your feedback along to him and the rest of the team—it truly makes our day to hear that we've been able to help effectively.
We appreciate your trust in our services!
Spela was very nice and she helped me a…
Spela was very nice and she helped me a lot
March 23, 2026
Unprompted review
Reply from Eurosender
Dear Alessia Pandolfi,
Thank you so much for your kind words!
We are delighted to hear that you had such a positive experience and that Spela was able to help you so much. We will be sure to share your appreciation with her—she will be very happy to know she made a difference!
Thank you for choosing Eurosender.
Reply from Eurosender
Dear Buvar Muréna,
Thank you so much for your enthusiastic feedback!
We are thrilled to hear that Alexandra provided such a perfect experience for you. We will be sure to share your kind words with her—she will be very happy to know she made such a positive impact!
Thank you for choosing Eurosender.
Very good shipment solutions and…
Very good shipment solutions and customer support system, Hristian and the rest of the team are very helpful
February 26, 2026
Unprompted review
Reply from Eurosender
Dear JL,
Thank you so much for your kind words and for sharing your positive experience with us!
We are delighted to hear that you found our shipment solutions and customer support system to be very good. It is especially wonderful to know that Hristian and the rest of the team were able to provide the helpful service we strive for. We will be sure to pass your appreciation along to them—they will be very happy to hear it!
Positive experience!
Initially, I was really concerned that my parcel wouldn't be picked up in time for its delivery to the Philippines, but I was pleasantly surprised when the guy arrived approximately one hour after I booked the pick-up online. Thank you, Ismail Yilmaz, for your quick response! You rock!
February 24, 2026
Unprompted review
Reply from Eurosender
Dear Dublin Mj,
Thank you so much for your enthusiastic feedback!
We are thrilled to hear that what started as a concern turned into such a positive experience for your shipment to the Philippines. It is fantastic to know that Ismail Yilmaz was able to coordinate such a rapid response, with the pickup occurring just an hour after your booking! We will certainly share your "You rock!" message with Ismail—he will be very happy to hear it.
We appreciate you choosing Eurosender for your international shipping needs.
Best regards,
Thank you for the speed and quality…
Thank you for the speed and quality with which you process orders. I made a mistake in the order, but it was quickly corrected with the help of your employee Jovana.
March 20, 2026
Unprompted review
Reply from Eurosender
Dear Mardor Savjetovanje,
Thank you so much for your kind words regarding the speed and quality of our service for your order #6136823.
We are very happy to hear that Jovana was able to step in and quickly correct the mistake in your order. We always strive to provide efficient solutions, and it is wonderful to know that our support team made the process easy for you. We will certainly share your appreciation with Jovana!
Thank you for choosing Eurosender.
Great team
I always use Eurosender and they work very well. Alexandra Kritikou always helps me when I have any question or problems. Really helpful
March 19, 2026
Unprompted review
Reply from Eurosender
Dear Maria Gil,
Thank you so much for your continued trust in Eurosender!
We are delighted to hear that you always have a positive experience with our services. It is especially wonderful to know that Alexandra Kritikou has been such a reliable support for you. We will be sure to share your kind words with her—she will be very happy to know she has made a difference for a loyal customer like you.
Knowing that we are truly helpful to you is the best feedback we can receive.
Although the initial delivery service…
Although the initial delivery service did not fully complete the package pickup, Hristian quickly and professionally resolved the issue, and the second delivery service successfully carried out the pickup as it should have.
March 19, 2026
Unprompted review
Reply from Eurosender
Dear Pt,
Thank you for sharing your experience with us regarding your shipment #135755-26.
We sincerely apologize for the initial pickup failure, but we are very pleased to hear that Hristian was able to step in and resolve the issue quickly and professionally. Our goal is always to provide a smooth service, and we are glad that the second attempt was successful and met your expectations.
We will be sure to share your kind words with Hristian and the rest of the team!
Excellent!
March 20, 2026
Unprompted review
Reply from Eurosender
Dear George,
Thank you so much for your "Excellent" feedback!
We are thrilled to hear that you had a positive experience with our service. Reviews like yours are a great motivation for our entire team to keep delivering the best shipping solutions possible.
I really had a grat overall experience…
I really had a grat overall experience eith eurosender, mostly thanks to being in contact with them all the time and being responsed almost immediately every time y contacted them. Real thanks to Barbara.M for helping me and making sure my delivery was recieved correctly!
March 20, 2026
Unprompted review
Reply from Eurosender
Dear Vinicius Pires,
Thank you so much for your kind words and for sharing your great experience!
We are thrilled to hear that our team was able to provide the immediate support you needed throughout the process. It is wonderful to know that Barbara M. made such a positive impact by ensuring your delivery was received correctly; we will certainly pass your thanks along to her!
Feedback like yours is what motivates us to keep providing high-quality service.
Love Eurosender
Ismail helped me fast and professionally, thank you, Ismail! Otherwise facil platform to work with!
March 20, 2026
Unprompted review
Reply from Eurosender
Dear Customer,
Thank you for your kind feedback! We’re glad to hear that Ismail was able to assist you quickly and professionally — we’ll be sure to pass on your appreciation to him.
It’s also great to know that you find our platform easy to use. We truly appreciate your support and look forward to assisting you again!
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