Have used the service before and was good. It is useful that the things are picked up at your chosen location. I also received very good help from Špela Pamela when I had trouble with my order, she ge... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
With Eurosender itself I had a great experience, but not with DPD Portugal as executing company. I had 2 parcels with 10 kg each from Portugal mainland to Germany. 3 collection dates were necessary un... See more
Company replied
"Laura was very helpful in arranging a new pickup date for the package, since the pickup did not take place on the originally scheduled date. This is my first time sending something via Eurosender, an... See more
Company replied
A very good experience with Eurosender and their very responsive staff. I would have given 5 stars except for the shipper (GLS) . However Eurosender noted it in my account to not send vua GLS in futu... See more
Company replied
Company details
Written by the company
Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of services, from standard shipping to air freight, warehousing, and insurance. Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis. We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps. We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify the best service and tailor the offers based on your shipping needs.
Contact info
5 Place de la Gare, 1616, Luxembourg, Luxembourg
- https://www.eurosender.com/en/contact
- eurosender.com
4.1
Great
57K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First-class service
I've been using Eurosender for several years to send my packages. Today I made a mistake by accidentally swapping the sender and delivery addresses. Eurosender resolved this immediately and easily via telephone support. First-class service! Thank you so much, Ms. Kritikou!
March 20, 2026
Unprompted review
Reply from Eurosender
Dear Ecopack,
Thank you for your continued trust over the years, we really appreciate it.
We’re glad to hear the issue was resolved quickly and smoothly, and that Alexandra was able to assist you right away. We’ll be sure to pass on your kind words to her.
"I had a great experience
"I had a great experience! Everything was handled professionally and efficiently. The quality exceeded my expectations, and the attention to detail was impressive. Špela Pamela was friendly, helpful. I would definitely recommend Špela Pamela to anyone looking for her reliable and high-quality services.
March 19, 2026
Unprompted review
Reply from Eurosender
Dear Moni,
Thank you for your detailed feedback.
We’re glad to hear everything was handled professionally and that the quality met your expectations. It’s great to know that Špela Pamela made a positive impression with her support. We’ll be sure to pass your comments on to her.
Very helpful and responsive
Very helpful and responsive, especially Laura, who did her best to find a solution.
March 18, 2026
Unprompted review
Reply from Eurosender
Dear Alice,
Thank you for your feedback.
We’re glad to hear you found the support helpful and responsive, and that Laura was able to assist you in finding a solution. We’ll be sure to share your comments with her.
Although the telephone call was polite
Although the telephone call was polite, the Data and reassuring me as the customer that the package will be picked up on 18th March as established through the call and that shall be Done untill 16 pm simply did not happen.
Moreover I have waited for 9 hours untill 18 pm in correspondence with Hristian, who also claimed the pick up service shall br delivered until 18 pm that day
Since none Of the above was delivered as service I want the total refund Of my money and will never again try to make any trade or services oredered by Eurosender.
To whom it may concern read the Message and respond to it by refunding the total ammount since you compromised the deliverance.
March 18, 2026
Unprompted review
Reply from Eurosender
Dear Melinda,
We are sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We would like to look into this matter in detail and properly address your concerns. Could you please provide your order number (format: 123456-26), so we can check the case and assist you accordingly?
We appreciate your patience and look forward to resolving this for you.
Delivery address change
Ms. Alexandra Kritikou was very helpful and handled my request quickly and efficiently, even though the issue was due to my own mistake. Her friendly and professional approach made everything very easy.
March 19, 2026
Unprompted review
Reply from Eurosender
Dear Robert,
Thank you for your kind feedback.
We’re glad to hear that Alexandra handled your request quickly and efficiently, and that her friendly and professional approach made the process easier for you. We’ll be sure to share your comments with her.
Shout out to Spela and the Eurosender…
Shout out to Spela and the Eurosender team for solving my issue in 5-minute time! Now, I have a new pick up date and location and my parcel is safe! Great service
March 19, 2026
Unprompted review
Reply from Eurosender
Dear Samuele,
Thank you for the great feedback.
We’re glad to hear Špela and the team were able to resolve everything so quickly and get your shipment back on track. We’ll make sure your message is shared with them.
I would like to praise your Customer…
I would like to praise your Customer Service Specialist Alexandra Kritikou , she handled my request promptly which meant a lot for me.
Neli-Aminess dd
March 19, 2026
Unprompted review
Reply from Eurosender
Dear Neli,
Thank you for your kind words.
We’re glad to hear that Alexandra handled your request promptly and made a positive impact. We’ll be sure to share your feedback with her.
Ismail help me every step of the way
Ismail help me every step of the way. Help me problem solve and kept my shipment moving forward.
Great copilot
March 19, 2026
Unprompted review
Reply from Eurosender
Dear Customer,
Thank you for your feedback.
We’re glad to hear Ismail was able to support you throughout the process and help keep your shipment on track. We’ll make sure your comments are shared with him.
I had an issue with an international…
I had an issue with an international shipment. Fortunately, I was assisted by Barbara, whose support has been absolutely exceptional.
She took the time to clearly explain the situation, guided me step by step through the required documentation, and even proactively reviewed my proforma invoice to make sure everything was correct. She also contacted FedEx directly on my behalf to help prevent any further issues with customs.
It is honestly very rare to find someone in customer service who is not only efficient and knowledgeable, but also genuinely kind and committed to helping the client.
Thanks to her help, I feel much more confident that the shipment will be successfully delivered this time.
Barbara, thank you again for your outstanding support; it truly made a difference!
March 18, 2026
Unprompted review
Reply from Eurosender
Dear Marisa,
Thank you for taking the time to share such detailed feedback.
We’re very glad to hear that Barbara was able to support you through the process and make things clearer and easier, especially with something as complex as international shipping. It’s great to know her proactive approach and dedication made a real difference.
We’ll be sure to pass your kind words on to her, she’ll truly appreciate it.
Alexandra was really sweet and helpful!
Alexandra was really sweet and helpful!
March 18, 2026
Unprompted review
Reply from Eurosender
Dear Rayane,
Thank you for your kind feedback.
We’re glad to hear Alexandra made a positive impression and was able to help. We’ll be sure to share your comments with her.
It is a company you can rely on
It is a company you can rely on and that delivers on time.
I respond promptly to any situation that arises.
I am satisfied with the multiple collaborations.
The platform is super easy to use
March 18, 2026
Unprompted review
Reply from Eurosender
Dear Andrei,
Thank you for your thoughtful review.
We’re glad to hear you find our service reliable and easy to use, and that our team has been responsive when needed. It’s great to have you as a long term partner, and we truly appreciate your continued trust.
very helpfull and fats answer
March 18, 2026
Unprompted review
Reply from Eurosender
Dear Nilo,
Thank you for your feedback, we appreciate it.
Glad to hear you found the support helpful and the response quick. If you need anything else, feel free to reach out.
Excellent Service!
Alexandra was very polite and helpful and solved my problem immediately. Excellent service!
March 18, 2026
Unprompted review
Reply from Eurosender
Dear Simon,
Thank you so much for taking the time to share your feedback!
We’re really happy to hear that Alexandra was able to assist you promptly and provide excellent service. We’ll be sure to pass your kind words on to her, she’ll truly appreciate it.
If there’s ever anything else we can help with, we’re always here for you.
Good after-sales service
Good after-sales service. The attendant Jovana always showed availability and professionalism in resolving my issue.
I recommend Eurosender's service and I am considering using it again.
March 16, 2026
Unprompted review
Reply from Eurosender
Prezado José Silva,
Muito obrigado pelo seu comentário e pela recomendação!
Ficamos muito satisfeitos por saber que o nosso serviço pós-venda atendeu às suas expectativas e que a Jovana demonstrou a disponibilidade e o profissionalismo que procuramos oferecer em cada atendimento. Saber que considera utilizar a Eurosender novamente é o melhor reconhecimento que podemos receber.
Iremos partilhar o seu elogio diretamente com a Jovana — temos a certeza de que ela ficará muito contente por saber que o seu apoio foi útil.
Got an issue because I have the…
Got an issue because I have the organizational skills of a raccoon on crack and Yagmur helped me quickly and efficiently !
March 6, 2026
Unprompted review
Reply from Eurosender
Dear Damien Baggiolini,
Thank you so much for your candid and hilarious review!
We are delighted to hear that Yagmur was able to step in and help you navigate your shipment so quickly and efficiently. We pride ourselves on having a team that can handle any situation—no matter how chaotic—with a smile and a solution.
We will be sure to share your feedback with Yagmur; she will certainly appreciate the unique shout-out!
Shit service
Shit service, my parcel wasn't picked up for 2 days and the customer service is poor. I called them to ask where I can leave my review and they said I need to find it alone.
March 17, 2026
Unprompted review
Reply from Eurosender
Dear Den Carbei,
We are very sorry to hear about the difficulties you experienced with your collection and our customer service. This is certainly not the level of support we aim to provide.
We have attempted to investigate your case; however, we are unable to find any order or communication history under the name provided in this review. To help us address your situation and look into why the collection was delayed, could you please provide your Eurosender order number (e.g., 123456-26)?
With this information, we can verify the details of your shipment and take the necessary steps to resolve the issue for you.
Highly recommend Eurosender
Highly recommend Eurosender for their proactive support. Jovana was incredibly helpful and followed up on our collection to make sure everything went smoothly. Excellent communication.
March 17, 2026
Unprompted review
Reply from Eurosender
Dear Sarrieu Hong Nhung,
Thank you so much for your kind words and for taking the time to share your experience!
We are delighted to hear that Jovana provided you with such proactive and helpful support. Ensuring that collections go smoothly and maintaining clear communication are top priorities for us, and it is wonderful to know that Jovana's efforts made a positive impact on your experience.
We will be sure to pass your feedback along to her—it will mean a lot to her to know her hard work was appreciated.
Barbara was very efficient and helpful…
Barbara was very efficient and helpful - used Eurosender before will use again
March 17, 2026
Unprompted review
Reply from Eurosender
Dear Ivo Sharpe,
Thank you very much for your five-star review and for your continued trust in Eurosender!
We are delighted to hear that Barbara was able to assist you so efficiently and that you had another positive experience with us. Our team works hard to ensure every shipment is handled with care and professionalism, and it is wonderful to know that you plan to use our services again.
We will be sure to share your kind feedback with Barbara—she will be very happy to hear it!
Reply from Eurosender
Spoštovani Andrej JAMŠEK,
Najlepša hvala za vašo oceno in zaupanje!
Veseli nas, da ste bili zadovoljni z našo storitvijo in da ste jo ocenili kot hitro, korektno in vrhunsko. Naš cilj je strankam vedno zagotoviti čim bolj učinkovito in zanesljivo izkušnjo pošiljanja, zato nam vaše pohvale veliko pomenijo.
Z veseljem bomo z vami sodelovali tudi v prihodnje.
I paid 50 euros for an express courrier…
I paid 50 euros for an express courrier service, with a set pickup date. In the end nothing happened on this date, and the documents left 48hrs left. No discounts or refund were offered.
March 17, 2026
Unprompted review
Reply from Eurosender
Dear Nikki&YB,
We are very sorry to hear that your experience with our express service did not meet your expectations and that the collection was delayed by 48 hours.
We understand how important timing is for document shipping. While pickup dates are sometimes subject to local courier logistics, we strive to ensure every scheduled collection happens as planned.
To investigate what happened with your shipment and look into a possible resolution or refund regarding the delay, could you please provide your Eurosender order number (e.g., 123456-26)?
Once we have this information, we will be able to check the tracking details and assist you further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.