Eurowings Reviews 

Dear Eurowings Customer Service,

I am writing to express my dissatisfaction with the handling of my recent flight cancellation. After our flight was cancelled, we called your customer service and spoke with a representative who informed us that we could either rebook or receive a refund. This conversation was recorded for verification.

I opted for a refund, but when it did not go through, we called again. During this follow-up call, we were told that our flight had been rebooked without our consent. This is entirely unacceptable. Given that we were informed that a refund would be processed, we had already booked a new flight.

Therefore, it is crucial that we receive the promised refund. I hope you understand the gravity of this situation and the poor treatment we have experienced.

(1 star because zero is not an option)
NEVER have I been treated more rude than when I made a call to Eurowings Call Center this afternoon.
Rudely interrupted so many times. Shaming my ability to speak english. Completely unwilling to help.
I only wanted to ask why my departure time was not the same on my boading passes as in the latest e-mail regarding schedule changes. And also why my stats - that I booked - was no longer my seats?
He did not give a f***. At all.
I did of course need to know the right time for my flight. Only answer repeatet = write a complaint.
I accepted that my call could be recorded for training purposes. I hope you will use it in training how NOT to give “service” to customers.

Could not issue a boarding pass for a connecting flight with Lufthansa/SAS despite the ownershipo. Worst service ever in Toronto. Avoid airline

Worst company ever. No help from them whatsoever, and I lost all of my money.

One star is even top much
Going from Barbados BGI to Copenhagen CPH January 19th 2022
Two days before my flight I got a mail saying the plane was delayed
Instead of leaving on the 19th at 20:45 it was rescheduled til January 20th at 1:15 am
Online check in a new schedule came up 25:15
Showed up at the aiirport. Then another time was posted. This time 1:15 am. Got an meal voucher
An hour later another time was posted 03:30. No information, No water, no food
I just happened to use the voucher 5 minutes before closing time of a fast food desk.
An hour before departure a gate change was announced. At the other end of the airport. Happy not to be disabled
The plane took of at 4:00 am
Food on board? 75 ml yoghurt, a small bun with cheese and had to ask for the coffee. That’s all. Travel time 9 hours…
Go with somebody else.

cancelled both out flights two weeks before departure. No reason given.