Eurway.com Reviews 

153
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We went to Eurway who we had previously a good experience for suggestions on finding some cool black or brown dining room chairs with chrome legs for our kitchen. They quickly made a suggestion and... See more

Rated 5 out of 5 stars

Husband purchased a desk, file cabinet & bookcase. Price was great and quality was even better. Also the 2 gentlemen that delivered and set up the items were VERY courteous, professional, took time no... See more

Rated 5 out of 5 stars

The manufacturer had our preferred fabric on back order. We elected to wait rather than take our second choice. The bed frame came from Canada , through Austin TX and then to CO. Delivery update wa... See more

Company replied

Rated 5 out of 5 stars

I was looking for a desk for a home office for my husband. I needed something thats good quality , sturdy and classy . This desk is everything I was looking for . We were a little woried to shop onlin... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Part of the Collectic Home retail operation based in Austin, TX, Eurway.com is ready to serve you with a wide selection of innovative products. Eurway is exclusively online which broadens our product offerings by adding hundreds of resources and thousands of additional products. You'll find an expanded selection of upholstered seating, office furniture, lighting products — all the newest design innovations that made Eurway a furniture business icon. Great deals can be had on Eurway.com merchandise returns and scratch-and-dent items found at our Austin Fulfillment Center.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

Bad cs

Item was as advertised, but their customer service was not good. I wouldn't buy from them again.

August 29, 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

We've addressed the staff issues that resulted in your problems and are certain there will not be a "repeat performance". Thanks for letting us know,
- Greg

Rated 5 out of 5 stars

Good product, great service.

I love eurway furniture. All the more so when the customer service is highly responsive when the need arises.
A big thank you to Mary Ann and all her help with my delivery needs.

August 25, 2016
Unprompted review
Rated 5 out of 5 stars

Great customer service!

My shipment of bar stools were out of stock and took longer to arrive. However, every time I called for an update their staff was exceptionally friendly and informative. I would order from them again!

August 23, 2016
Unprompted review
Rated 3 out of 5 stars

Bar stools

Ordered 3 bar stools in cream color. Was sent to black, and one cream. Was given RA number to return in original packing but not until talking to manager at customer service. Had to go out and buy ones as guests were coming to town. Then when I sent the 3 per instructions back to you, one was sent back to me somehow. Had to go through the whole RA process for this one random stool that was sent back to me, and ended up having to carry (and it's heavy) to fed ex. Additionally, I had ordered a desk chair, and after we put it together we realized it has a tiny chip out of the acrylic seat. After the above hassle we didn't even bother to return the office chair even though it is flawed. Will never order from Eurway again! I am only giving it 3 stars because the manager was very understanding and helpful.

August 6, 2016
Unprompted review
Rated 5 out of 5 stars

Happy

Second time I ordered from them. Very helpful on the phone.

August 5, 2016
Unprompted review
Rated 5 out of 5 stars

really cooperative

Item wasn't color it should have been. It is sad because I really liked the design and the quality for price. Your people were really great in helping me return it

July 30, 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

While we're sorry the color didn't meet expectations, we're glad you were happy with our return process. Please give us another try, soon!

Rated 1 out of 5 stars

Chair doesn't fit together correctly

The bars that connect the seat and the back of the chair do not connect together correctly. The bars are crooked. I can not put one screw in because it won't align up.

July 29, 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

9/20/16 Update
I understand that our vendor sent you replacement parts with the proper fit. We're sorry for the inconvenience and trust that all's well now!
- Greg

7/29/16
Sorry for the difficulties you experienced. We will research the product issues and respond as soon as possible with a resolution...thanks for bringing this to our attention.
- Greg

Rated 3 out of 5 stars

IKEA quality but more expensive.

Had purchased eurway before, I was satisfied. My recent purchase is not the quality I was expected and have been used to.

July 18, 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

We've researched the products and agree that they are not of the quality level we generally demand. We no longer offer them.

Thank you for letting us know...with thousands of products, some may slip into our collection without proper vetting.

- Greg

Rated 5 out of 5 stars

Everything was good

Product came when expected and was packaged well. The chair was just what was needed and what the website led me to believe we would get.

July 8, 2016
Unprompted review
Rated 5 out of 5 stars

Marina Glass Table

I'm elated with this purchase. I was a little leery to order a glass table via the mail, especially one with moving parts. I didn't need to be. It was well packed and arrived via curbside delivery intact. I had a great driver who helped me get it inside (I live on second floor). Yes, I tipped him.

Anyway, I am so pleased with the quality of the table. There are no scratches, it is level, and all edges align perfectly. Assembly was easy thanks to a previous customer who put together a 'how to.'

I will do business with Eurway again. Thanks for a pleasant Internet shopping experience.

July 5, 2016
Unprompted review
Rated 5 out of 5 stars

Love our stools

The stools are beautiful and well-made. Everyone who comes into our kitchen remarks are them too. Thank you!

July 5, 2016
Unprompted review
Rated 4 out of 5 stars

Fantastic!

Love these stools! We ended up adding a layer of polyurethane because we're constantly wiping them down.

July 4, 2016
Unprompted review
Rated 5 out of 5 stars

Gorgeous Italian Table

We wanted a glass table with a lazy susan center. I thought the item would be impossible to find. I was so wrong. Eurway's glass table is beyond my expectations in looks, size, and ease of use. It was a little daunting to put it together because the screws just didn't quite fit correctly - but with some muscle and patience, we got it together. It is spectacular looking and very modern in design! I would always go to Eurway first to look for items for the home from this point on.

July 3, 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

We're glad you love your table, Jan - and we'll pass your assembly comments on to our manufacturer...thank you!

Rated 5 out of 5 stars

Glass coffee tables to Seattle

Thanks for a great job of shipping something tricky - two all glass end tables that had been impossible to find - all the way from TX to Seattle. The shipper was thoughtful and provided perfect service. The packing job could not have been better. The tables arrived in perfect shape...and they look great in my place. Thanks!

June 22, 2016
Unprompted review
Rated 5 out of 5 stars

I'm addicted to Eurway!

Excellent service and products are awesome!

June 13, 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

Thank you, Alice - we LOVE our customers!

Rated 4 out of 5 stars

8 weeks until delivery...

The co was on top of letting me know of shipping delays due to manufacturer back order. There was expressed concern with my satisfaction and offer to cancel the order with full refund.
So Cust serv and communication are great.

When the desk arrived the driver expressed surprise it arrived intact -apparently most arrived damaged with glass broken due to poor shipping packaging. Not sure whose responsible for that part.

The desk itself is exactly as promised and a GREAT piece of furniture. Classy, clean, high-end look. Worth the 8 week wait.

Overall we are very satisfied with the company and the piece.

June 13, 2016
Unprompted review
Rated 5 out of 5 stars

What You Want is What you Get

Easy online catalog to find what you want quickly. Affordable prices. A quick checkout process. An EXCELLENT product. What else do you need to make this a great experience!! Highly Recommend.

June 1, 2016
Unprompted review
Eurway.com logo

Reply from Eurway.com

Thank you SO much - you described our goals for the Eurway experience perfectly!

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