Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... See more
Company replied
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Review summary
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Reviews shaping this summary
Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... See more
Company replied
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCE... See more
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I went into the redditch branch to see if they had any deals on disposable vapes as its nearing june when the ban goes into force; The lovely lady was called Cara; she was absolutely fantastic and was... See more
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Company details
Written by the company
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Contact info
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, United Kingdom
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4.7
Excellent
840 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
tried to buy some vape oil that was on…
tried to buy some vape oil that was on offer, (2 for £20) but the till would not accept the discount advertised - the young lady behind the counter called her manager then head office to try to resolve this but was unable so after waiting 20 mins I left empty handed. The assistant was great and really tried to help so the issue lies with management. You really need to get those processes in place before you advertise them....
August 7, 2025
Unprompted review
Reply from Evapo
Thank you for your review Nicholas. We are sorry to hear about the difficulty you experienced with the offer and the delay this caused. We are pleased to hear out team member did their best to help, and we will pass your feedback on to the relevant team to ensure this does not happen again. If you would like to discuss this further, please get in touch. You can contact us by phone on 02039 620965, emailing info@evapo.co.uk or by using the live chat function on our website. We look forward to seeing if we can assist you.
Very helpful
The lady at the Bexleyheath branch was extremely helpful, especially as I’m new to vaping. She provided all the information I needed and was clearly very knowledgeable.
July 29, 2025
Unprompted review
Reply from Evapo
Thank you for your lovely feedback Dee! We're so pleased to hear that our team member at the Bexleyheath branch was able to support you on your vaping journey. We'll be sure to pass on your kind words. We look forward to your next visit!
👍👍👍👍👍👍👍👍👍👍
August 4, 2025
Unprompted review
Reply from Evapo
Thank you so much for your 5-star review Toby! We're thrilled to hear you had a great experience. Your support means a lot to us and we look forward to your next visit!
Amazing customer service brilliant help…
Amazing customer service brilliant help when needing advice would highly recommend
August 4, 2025
Unprompted review
Reply from Evapo
Thank you for your kind words Lauren! We're so glad our team could offer the support and advice you needed. Your recommendation means a lot to us. We look forward to your next visit!
Newbie
Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping.
The flavors of the juices are incredible, and I've already made upgrades to my pods. Definitely recommend the triple mango from double brew. Flavor absolutely slaps.
August 3, 2025
Unprompted review
Reply from Evapo
Thank you for the fantastic review PhoenixLike! We're so pleased to hear that the team was able to guide you through your vaping journey and help you find the right setup. It's great to know you're enjoying the flavours. Triple Mango is a solid choice! We look forward to your next visit!
Norwich store 5⭐️
I went to the store in norwich city centre, the member of staff was very friendly and helpful.
Definitely my new go to for my vapes.
August 2, 2025
Unprompted review
Reply from Evapo
Thank you so much for your kind words Emma! We're delighted to hear that you had a great experience at our Norwich store and found the team friendly and helpful. It means a lot to know we've become your go-to for vapes. We look forward to your next visit!
Very friendly
Just went in for a standard vape. The lady behind the desk was so friendly, helpful & knowledgeable.
She helped me set up my vape and delivered top class customer service.
July 31, 2025
Unprompted review
Reply from Evapo
Thank you for your lovely feedback Lee! We’re delighted to hear you had such a positive experience and that our team could help you get set up with your vape. We look forward to your next visit.
Helpful and good information and advice…
Helpful and good information and advice given
July 23, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Paul! We’re glad to hear you found our advice helpful and informative. We look forward to your next visit!
Amazing Staff
Amazing Staff, my partner go in all the time and they are so welcoming, I don’t know anyone’s name but all the staff who have served me and my partner have been excellent! Thank Evapo team!! X
July 19, 2025
Unprompted review
Reply from Evapo
Thank you so much for your lovely message J! We’re delighted to hear you and your partner always feel welcomed and well looked after by the team. We look forward to your next visit!
The customer service is good polite
The customer service is good polite
July 20, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Chris! We’re pleased to hear you found our customer service polite and good. We look forward to your next visit!
I was recommended DOJO
Called at Camberley Evapo shop. The staff were extremely helpful. The vape is excellent also lasts a long time.
July 21, 2025
Unprompted review
Reply from Evapo
Thank you for sharing your experience Pamela! We’re delighted to hear you’re happy with both the helpful service at our Camberley store and the quality of your vape. We look forward to your next visit!
First class service
Absolutely wonderful customer service I’ve received today best I’ve received from any sort of store give the gentleman who served me a pay rise
July 15, 2025
Unprompted review
Reply from Evapo
Thank you so much for your fantastic feedback Leah! We’re thrilled to hear you had such a wonderful experience. Your kind words will definitely be passed on. We look forward to your next visit!
Reply from Evapo
Thank you for your kind words Julie! We look forward to your next visit!
Helpful member of staff
July 13, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Debra! We’re glad to hear our colleague could help. We look forward to your next visit!
Reply from Evapo
Thank you for your lovely feedback Steve! We’re delighted to hear the team member made such a great impression. We look forward to your next visit!
Reply from Evapo
Thank you for your feedback Jacqui! We’re pleased to hear you found our service very good and helpful. We look forward to your next visit!
Helpful and knowledgeable advice.
Jasmine at the Yeovil store gave excellent customer service. Took time to explain the different options with knowledge and understanding of our situation and the needs required to make the change from smoking to vaping.
July 8, 2025
Unprompted review
Reply from Evapo
Thank you so much for your kind words! We’re delighted to hear that Jasmine provided such excellent service and was able to help you find the right solution. We look forward to your next visit!
I am satisfied with evapo
July 3, 2025
Unprompted review
Reply from Evapo
Thank you for your feedback Jakir! We’re glad to hear you’re satisfied with Evapo. We look forward to your next visit!
Reply from Evapo
Thank you for your kind words Sharon! We’re delighted to hear you received great service and found our team helpful. We look forward to your next visit!
Really helpful knew all the information…
Really helpful knew all the information about the devices and helped me pick the write one for me.
July 2, 2025
Unprompted review
Reply from Evapo
Thank you so much for your feedback Jessica! We’re glad to hear our team could help you choose the right device and provide all the information you needed. We look forward to your next visit!
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