EVCONNECTORS LTD - LEAD THE CHARGE Reviews 

Heather and Vivienne, really know the products and are so good to deal with. they make it a pleasure to deal with them and there company. The products are really good and they always try deliver on time.

Keep up the good work.

From all of us at

Affinity Electrical Services Limited

I ordered the wrong cable. The rang me, sorted me out with the cable I needed which arrived the next morning. Very efficient return service too. You only know how good a company is when something goes wrong and these guys were brilliant. I highly recommend them.

Really personable, but more importantly knowledgeable staff.
Sadly it is an increasingly rare treat these days to speak to someone who actually knows what they are talking about, EVConnectors are obviously experts in their field

Their charging cable failed (after warranty period of course!)
Called them, we both agreed these cables should not fail within 3 years (warranty was 2) but they said it would be uneconomical to repair it outside of warranty.
I was promised a call back from a manager to discuss a possible goodwill gesture. No call back came.

Having had to chase EV Connectors for the delivery of my 3pin charging cable, it should have arrived the day before...they calmly explained that someone should have emailed me to say the item was out of stock and would I like a refund?
Frankly, I would have preferred a good company to say we understand the issues of EV charging and lack of infrastructure we have sent you a different 3pin one to use in the meantime until the delivery is received.
Lack of understanding for the market they are supposedly experts in.

A few months after having bought a Cable it stopped working. I understand these things can happen and the company replaced the cable as it was faulty. HOWEVER the lady in charge of this dept was really quite rude when I expressed my disapproval of the fact that I was expected to pay £9 for the return of the product. Her argument was that it may not be their fault it wasn't working, even though in the same sentence she told me it was a design fault of the product that a connection comes loose easily if dropped. I was in agreement with that and said I would pay for the return but if it transpired I was not at fault I would like my postage refunded. Very fair I thought. She was entirely uncompromising and said their policy is customer pays for returns after first 3 months. I think this is an UTTER DISGRACE and would recommend you using another company who will pay for returns should the item stop working.

Cable went to pot after only a year of careful use according to instructions. I had to send it to them (at my own expense) for them to investigate. The fault itself is that one of the pins has come out and it now won’t fit into the car. They are telling me this is because of how I have used the cable and therefore refusing to do anything. Seems like the “warranty” they give you is a con and they blame any fault on customer use to avoid giving people their money back when something goes wrong. They won’t send me back the cable or allow me to appeal. So now I have no cable at all. Told me I could have a discount on my next order. Don’t think so. DO NOT USE!

New to electric driving, I found the website very informative, helpful and easy to use. Unfortunately I inadvertently duplicated part of my order, but in a very prompt response this was checked by Debbie and the necessary correction made. My order arrived the following day and it certainly appears to be a robust good quality product that I'll be very happy to use. Excellent service and particular thanks to Debbie for spotting my mistake and taking the trouble to check before my order was shipped.

Having purchased a small Renault electric car, one that plugs into a 13amp domestic 3-pin socket for re-charging, I found there were an increasing number of public charging points appearing across my part of Yorkshire. They required however, a special cable adapter/converter with a 7pin 'male' plug. Initial searches found prices were over £300 which was like a douche of cold water. Eventually I hit upon this company, whose offering was £100. I took the plunge & can only give praise for the prompt, helpful & above all courteous service The cable adds about half a metre to the 2 metre length of the car 'umbilical' cable, which is sufficient. So now I need to check out the cable the next time I pass a public charging point. Brave new world - & there's a fifth star riding on this baby!

Ordered early one afternoon with the expectation of the advertised next day delivery. Two days later I received an email saying that the connector wasn't in stock, but that I could get another one sent out to me. I confirmed that this is what I wanted to do and received no email response.

A few days later I called as it hadn't arrived, and was told that the connector hadn't even arrived with them, which was confusing as I'd been told that I could switch to the one that WAS in stock. At this point the woman on the phone, though friendly, incorrectly told me that my car wouldn't support 32a, only 16a. Thankfully, I stuck to my guns as I had done my research. This being the Thursday, she told me I could expect it on Monday.

It didn't arrive. I called again and there was complete confusion on their end about why it had taken this long. She promised it would be sent out immediately, which it was, and I received it the following day.

By the time it arrived, 13 days had passed. I used them as I needed it urgently and was sold with next day delivery. The company relied on me alerting them to the issues rather than vice versa.

My vechile a Citroen's Belingo has been at Citroen London West for over 10 days. Used one of their leads and kept shorting, looks like it has caused major damage! Manager (Vivian, admittedly polite) and owner in the office would always promise to comeback to me, each time never did. Lead not authorise by Citroen, be very careful, after a little research it would appear none of the car manufacturers warrant using them.

I telephoned evconnectors and spoke to Debbie (?) as I wanted to make sure that I was buying the correct cable for my Nissan Leaf.
I found her to be very knowledgeable, extremely patient and very willing to help.
She suggested the correct cable and also offered to prepackage the order as I was not sure whether or not I would be able to pay online before the 14:00 cutoff as I had left my wallet at home.
The whole experience was painless and the cable was delivered the next day.
Thank you Debbie (?) and Evconnectors!

I bought a charging Cable for my PHEV at the end of last year which arrived very quickly, when I had issues with the catch on the cable they swapped it out immediately without question (even though I couldn't be sure that was the issue) Their customer service team we very knowledgable and the cable was fixed and returned within the week. Absolutely no hesitation in recommending them... (the fixed cable is still working fine to date! :)