No issues entering the site, chose my seat from the seat map with view, excellent ticket purchase experience. Only complaint I have is being charged £2.50 for an electronic ticket, most other sites do... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is fairly easy to book, however it is not immediately visible what is the seat number after you select the number of tickets. I used the mobile app. Otherwise, easy to check out.
Company replied
The system is efficient . However, I would like to be shown the diagram seat plan where my 'best' seat allocation is chosen by Eventim before accepting the booking please . Thank you
Company replied
Reasonably easy booking service. However you've got to get on with it otherwise you will get timed out. I had to clear it with my bank for the transaction to take place which took a few minutes.... See more
Company replied
Company details
Information provided by various external sources
Eventim.co.uk launched in 2009 to provide an online ticket booking service in the UK for a wide range of tickets for live events, including concerts, theatre, sports and popular attractions. Eventim is a member of STAR (Society of Ticket Agents and Retailers), the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom, and is signed up to STAR's Code of Practice, intended to ensure transactions are clear and straightforward and customers are treated fairly.
Contact info
London, United States
- 0333 344 6250
- customerservice@eventim.co.uk
- eventim.co.uk
3.7
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Lovely venue
Lovely venue, website is easy to navigate and purchase tickets
October 15, 2025
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
I would give zero stars if I could.
I would give zero stars if I could.
I purchased two tickets for a concert in London on May 18th via Eventim on September 4th, 2025. Months later, I still have not received anything. My order status has been stuck on “processing” the entire time, and I was informed that tickets will only be sent by post up to 5 days before the event.
This is completely unacceptable.
There is:
- No option to resell the tickets before receiving them
- No refund option
- No buyer protection
- No flexibility whatsoever
I cannot use the tickets anymore, and it's impossible for me to sell them because I won't receive them until the last moment, IF I receive them.
I contacted customer service, and they confirmed there is nothing they can do. No solutions, no alternatives, no support. USELESS.
This is not how ticketing should work in 2026.
It is ridiculous!
I strongly advise purchasing tickets elsewhere!!!
March 27, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review. We’re sorry to hear about your experience and understand your frustration.
For some events, tickets are issued closer to the event date, particularly when they are being sent by post. This is arranged by the event organiser or venue and is often done to help prevent fraud and unauthorised resale. While your order may show as “processing,” this is normal until the tickets are dispatched.
We appreciate that this can make resale more difficult. Once tickets are issued, you may still be able to pass them on or sell them privately, depending on the terms set for the event.
We’re sorry that we’re unable to offer more flexibility in this case, as we must adhere to the conditions agreed with the organisers.
If you would like us to check your order or provide any updates, please contact our customer service team at customerservice@eventim.co.uk
, and we’ll be happy to assist further.
Eventim UK
I haven't received my tickets or…
I haven't received my tickets or anything from eventing. They've just taken my money
March 26, 2026
Unprompted review
Reply from Eventim UK
Hello,
We’re sorry to hear that you haven’t received your tickets or confirmation email. In many cases, this can happen if there was a small error when entering the email address during the booking process, which would prevent the confirmation from being delivered.
We’d recommend checking your spam/junk folder as well, just in case it has been filtered there.
Please contact our customer service team at customerservice@eventim.co.uk
with your details, and we’ll be happy to locate your booking and ensure you receive your tickets as soon as possible.
Eventim UK
Was quick and easy to book and you can…
Was quick and easy to book and you can even add it to your google wallet 👌
March 25, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Everything’s great I just wish the…
Everything’s great I just wish the physical ticket option was more available.
March 22, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re really glad to hear everything went well. We understand the appeal of having a physical ticket, though this option isn’t available for all events and will only show on the booking page when it’s offered by the organiser or venue.
We appreciate you sharing your feedback!
Very efficient and smooth transaction
March 19, 2026
Unprompted review
Reply from Eventim UK
Hello Pauline,
Thanks for your review.
Eventim UK
Physical tickets not offered
Physical tickets not offered. Most fans want a ticket...even if a optional souvenir extra at a small extra cost.
March 19, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your feedback.
We understand that many customers value physical tickets as souvenirs. For some events, however, the ticket format is determined by the event organiser or venue, and digital tickets are required as they provide enhanced security and help prevent fraud.
Where available, souvenir or physical ticket options are sometimes offered, but this can vary depending on the event. We appreciate your comments and will pass this feedback on for consideration in the future.
Eventim UK
Tickets were very easy to purchase the…
Tickets were very easy to purchase the website was clear and I could search the seats I wanted with ease, I like the way the website made the whole ticket buying experience very enjoyable
March 19, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Regards,
Eventim UK
Choosing your seats
I kept having to go round on circles on the website to get the seats I wanted
March 13, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your feedback.
We’re sorry to hear that you experienced difficulties when trying to select your seats. During high demand, tickets can be added to other customers’ baskets at the same time, which can result in seats appearing available but then becoming unavailable during the booking process. This can sometimes mean having to reselect seats.
We understand how frustrating this can be and appreciate you bringing it to our attention.
Regards,
Eventim UK
Rubbish
Rubbish, advertised as starting at 7pm, turned up, to find out the main event starts at 9:30pm in a cold dump.
Not a chance I’m wasting two and a half hours sitting around freezing.
Had it been advertised properly, I may have turned up around 9pm….
Top it off with a “no-re-entry” policy.
Terrible flakey attitude, terrible marketing.
March 20, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review, and we’re sorry to hear about your experience.
As a ticketing agent, we rely on the event organisers and venue to provide accurate event timings and running schedules. Start times advertised are typically for doors opening or the beginning of the event, and the timing of the main act can vary.
Regards,
Eventim UK
The online service is horrible
The service is horrible. When I login on the computer the website is redirecting indefinitly. When I login on the app I get "Access Denied" error eventhough I input the correct password. I need the app to access my tickets. I basically have no way to see the tickets I just bought. When I tried to order a concert ticket on the computer I was stuck at the seat selection, ordering the tickets only worked on the mobile version of the website. When you download the eventim app you don't even know which one to download because there are so many apps named "Eventim" on the app stores. The apps and website look like they were made with ChatGPT in one day
March 20, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your feedback, and we’re sorry to hear about the issues you experienced.
It sounds like there may have been a technical or account-related issue affecting your access. In cases like this, we recommend ensuring you are logged in with the correct email address and, if needed, reinstalling the app or resetting your password.
If the problem persists, please contact our customer service team at customerservice@eventim.co.uk
so we can investigate this further and help you access your tickets as quickly as possible.
We appreciate you bringing this to our attention and apologise for the frustration caused.
Regards,
Eventim UK
£2.50 to have tickets delivered to app…
£2.50 to have tickets delivered to app with no alternative.
Tickets were also 7 hours late to go on sale.
March 18, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your feedback.
For some events, tickets are delivered digitally via the app as required by the event organiser or venue. This method helps ensure ticket security and reduce the risk of fraud. All fees, including delivery charges, are clearly displayed during the checkout process before payment is completed.
Regarding the on-sale timing, this is set by the event organisers, and while delays are rare, they can occasionally occur.
Regards,
Eventim UK
Tickets paid for not recvd …
Paid for tickets to be delivered for rockprest ON the sat
Monies taken from my bank 23/2 plus e/mail sent
To date NO TICKETS , AND NO RESPONSE TO E/MAIL !!
February 23, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - I’m sorry to hear about that.
I’ve requested some more details from you via your Trustpilot review so I can look into this for you. Once I have your information, I’ll be able to investigate and get back to you directly.
Thank you for your patience while we look into this.
First time buying tickets
I had a bit of difficulty navigating the website, but once I achieved this it was fairly straightforward.
March 18, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re glad everything came together in the end, though we’re sorry to hear it wasn’t immediately intuitive. We appreciate you taking the time to share your experience, it’s really helpful.
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re delighted everything worked out perfectly for you - really appreciate you sharing your experience!
Not seeing my ticket numbers before…
Not seeing my ticket numbers before payment, I won't purchase tickets direct from Eventim again.
Update after reply:
I looked for the numbers prior to paying, but I just checked again and they are not absolutely not shown on the pages, there is a small "show details" drop down box (in pale blue text ) on the "shopping cart" page I missed, pity I bought the worst top price tickets available, so still annoyed so still won't buy direct again!
March 13, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your feedback.
We’re sorry for any confusion. All ticket details, including seat numbers, are shown on the booking screen before you confirm your selection, and again on the payment screen before the transaction is processed. This is to ensure you can check everything is correct before completing your purchase.
We appreciate you taking the time to share your experience.
Easy transaction and good tickets
March 12, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re pleased to hear everything went smoothly and that you’re happy with your tickets - thanks for sharing!
Straight forward getting tickets
March 12, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re glad the ticket process was straightforward and appreciate you taking the time to share your experience.
ticket purchase
Very easy to book tickets through Eventum. Tickets appear in the App before the event si no worries about the post
March 11, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really glad the app made your ticketing experience simple and stress-free!
Easy enough to book
Easy enough to book. Good notification for presale.
Bit annoying that I have to put yet another app on my phone to access the tickets. And all the extra charges & levies especially having to pay £2.50 to download ticket onto phone, yet no other choice!
March 11, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 4-star review!
We’re glad you found the booking process straightforward and that the presale notifications were helpful. We understand that needing an app and the additional charges can feel frustrating - the delivery fee helps cover the systems used to provide and manage mobile tickets securely.
We appreciate you taking the time to share your feedback.
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