No issues entering the site, chose my seat from the seat map with view, excellent ticket purchase experience. Only complaint I have is being charged £2.50 for an electronic ticket, most other sites do... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is fairly easy to book, however it is not immediately visible what is the seat number after you select the number of tickets. I used the mobile app. Otherwise, easy to check out.
Company replied
The system is efficient . However, I would like to be shown the diagram seat plan where my 'best' seat allocation is chosen by Eventim before accepting the booking please . Thank you
Company replied
Reasonably easy booking service. However you've got to get on with it otherwise you will get timed out. I had to clear it with my bank for the transaction to take place which took a few minutes.... See more
Company replied
Company details
Information provided by various external sources
Eventim.co.uk launched in 2009 to provide an online ticket booking service in the UK for a wide range of tickets for live events, including concerts, theatre, sports and popular attractions. Eventim is a member of STAR (Society of Ticket Agents and Retailers), the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom, and is signed up to STAR's Code of Practice, intended to ensure transactions are clear and straightforward and customers are treated fairly.
Contact info
London, United States
- 0333 344 6250
- customerservice@eventim.co.uk
- eventim.co.uk
3.7
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Incorrect tickets purchased
I bought some standing tickets because seating weren’t not available. Seating became available within minutes of my purchase. I called Eventim and spoke to Dan who was extremely helpful. He advised he would make enquiries about getting my standing tickets refunded and call me back. He called me back within the hour and assisted with a refund and purchase of the seated tickets I wanted. Very pleasant, professional and helpful experience
April 8, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you so much for the 5-star review! ⭐️
We’re really pleased everything was resolved quickly and that you had such a positive experience with our team. I’ll be sure to pass your kind words on to Dan - he’ll really appreciate it.
The purchase went smoothly.
March 30, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re glad everything went without a hitch - really appreciate you taking the time to share your experience!
Easy and straightforward
Easy and straightforward, unlike Ticketmaster. Once selected, the seats were ready for booking and order payment. I just hope that more of my favourite acts were playing here instead of venues controlled by Ticketmaster. Thank you!
April 4, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased everything went smoothly for you and appreciate your kind words. Hopefully we’ll have more of your favourite events available for you in the future - thanks for choosing us!
All good from start to finish
April 3, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re delighted to hear everything went smoothly - really appreciate you sharing your experience!
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re so glad everything worked smoothly for you - no matter your experience level. Thanks for sharing!
Easy to use and only a few essential…
Easy to use and only a few essential steps to follow
April 5, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased everything felt simple and efficient - thanks for sharing your experience!
got my tickets with no problem and my…
got my tickets with no problem and my upgrade to lounge passes ,thank You
April 2, 2026
Unprompted review
Reply from Eventim UK
Hello Robert,
We are happy to hear you secured your desired tickets.
Regards,
Eventim YJ
I was amazed I got Judas Priest tickets…
I was amazed I got Judas Priest tickets , didn’t wait for long and bought two tickets , easy process
April 1, 2026
Unprompted review
Reply from Eventim UK
Hello Anne,
We are glad to hear you managed to secure your tickets and found the process easy.
Eventim UK
Judas Priest at the Eventim Apollo
Buying tickets for Judas Priest at the Eventim Apollo in the pre-sale was very easy. Clear choice of options (stalls standing, circle seating or rear standing). Good value at c. £70 including fees . Fast check out
March 30, 2026
Unprompted review
Reply from Eventim UK
Hello Bruno,
Thanks for your review.
Regards,
Eventim UK
It was very good a great night out
March 29, 2026
Unprompted review
Reply from Eventim UK
Hello Tony,
We are glad you had a great time.
Eventim UK
Ticket failure Myself and husband purchased tickets…
Myself and husband purchased tickets last year for Peter Kay on 1/5/26 we are still waiting on tickets when you go on the app it’s still processing it’s less than a month away now I find this a very poor service I have emailed them and awaiting reply I must say the whole process is very frustrating and won’t be purchasing again 😡😡
April 2, 2026
Unprompted review
Reply from Eventim UK
Hi there, It looks like your order number relates to See Tickets. While they are a partner company, we operate as separate businesses with different systems, so we’re unable to access or assist with their bookings.
You’ll need to contact See Tickets directly regarding this, and their customer service team will be able to help you further.
We appreciate your understanding and hope you’re able to get this resolved quickly.
They are not helpful
They are not helpful, horrible experience!
Regret purchasing the ticket! They are NOT there for the customer!
March 30, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - we’re really sorry to hear about your experience.
We’d like to look into this for you and see how we can help. I’ve requested some more details from you via your Trustpilot review so we can investigate and get in touch directly.
Thank you for your patience while we review your case.
If no customer support, it may be system failure
Original Review: The app is easy enough to use. However they do not respond to customer enquiries, I have tried multiple times to get help and they never reply. I have submitted multiple tickets over last few weeks. Utterly useless...
Update April 2026: as a result of this review review eventim got in touch. They were able to tell me the dates that they contacted me in response to my contacts and it's clear that something's gone wrong in the comms process because I didn't get the responses they sent.
I am now satisfied with the outcome of the query, and I'd advise readers that if they have contacted the Eventim and not got reply, they do appear to respond within a day or two, so try an alternative means to get a hold of them
March 24, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - I’m sorry to hear about the difficulty getting a response from our team.
I’ve requested some more details from you via your Trustpilot review so we can investigate this properly and get in touch to assist you directly.
Thank you for your patience while we look into this.
This app is useless
This app is useless!
I can't open it and it is rejecting my password. When I tried 'change password' and entered the code received by email, I got an error message.
March 30, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - I’m sorry you’ve been having trouble with the app.
I’ve requested some more details from you via your Trustpilot review so we can look into this properly and assist you. Once we have your information, we’ll be able to help resolve the issue.
Thanks for your patience while we investigate.
So simple…
Easy to pick your seat and complete the purchase. More importantly reasonable prices tickets too
March 28, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re thrilled to hear the process was simple and that you found the tickets good value - we really appreciate your feedback!
Your fees were nearly 20% of the ticket…
Your fees were nearly 20% of the ticket cost. I understand you need to earn revenues but - wow!
March 27, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your feedback.
We understand additional fees can feel high. These charges help cover the costs of arranging and managing ticket inventory, processing payments, and maintaining the systems that allow us to deliver tickets securely and reliably.
We appreciate you sharing your thoughts and taking the time to leave a review.
Efficient serivce.
February 4, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased you found the service efficient - thanks for sharing your feedback!
It was easy to book tickets online.
It was easy to book tickets online, and the pages were easy to navigate.
March 19, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Very easy to book tickets on line
Very easy to book tickets on line. Good detail of the venue.
Looking forward to the event in November.
March 25, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thank you for your review.
Eventim UK
Reply from Eventim UK
Hello,
We’re glad to hear that you found the booking process easy. We understand your concerns regarding the booking fees. These are set to cover the costs associated with processing transactions, maintaining the platform, and delivering the ticketing service, and can vary depending on the event and organiser.
All fees are clearly displayed during the checkout process before payment is completed, so customers can review the full cost before confirming their purchase.
Eventim UK
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