Event Tickets Center Reviews 60,125

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers found the website easy to navigate and the ordering process straightforward, appreciating the ease of purchase and secure checkout. Several people reported receiving their tickets without issue and were satisfied with the overall experience, noting the simplicity and lack of complications. However, a significant number of people were dissatisfied with the pricing, often finding that tickets were sold at a much higher cost than the original venue price, leading to feelings of being overcharged. Some reviewers also expressed frustration with the refund policy, particularly when mistakenly ordering tickets, as sales were often final. Additionally, a recurring concern was the delay in receiving tickets, with many customers not getting them until very close to the event, which created anxiety.

What people talk about most

Price

Consumers find price to be negative, consistently reporting that tickets are drastically overpriced, often... See more

Website

Reviewers highlight ambiguous aspects of the website. While some consumers found the site easy to navigate... See more

Order

Reviewers mention ambiguous feedback about order. Many customers experienced issues with not receiving... See more

User experience

Users describe ambiguous interactions with user experience. Many customers found the purchase process quick,... See more

Refund

Customers had negative experiences with refund. Many reviewers report that refunds are often denied, even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It wasn't the company but I made a huge mistake not looking at the venue, I trusted tickets were going to be priced the same and not for a profit. Very disappointed on myself but at the same time, the... See more

Rated 3 out of 5 stars

It was Ok. Download of tickets wasn't available until a few days before concert even though you already had may money. Was unable to down load to Apple iPhone wallet.

Rated 3 out of 5 stars

The reason for giving you 3 stars because I did not see my seat numbers just the row. I like to know my seat number since I wanted to get seats in middle of the row. I even contacted you to figure it... See more

Rated 3 out of 5 stars

Make sure you check the venues own website first! I thought that's where I was at, ended up costing me twice as much. Pay attention!


Company details

  1. Event Ticket Seller

About Event Tickets Center

Written by the company

Experience is everything.

At Event Tickets Center, we believe that buying tickets should be simple, so we streamlined the online buying process by creating a user-friendly platform to browse millions of tickets to thousands of national and local events.

We use industry-standard technology to keep your information secure, and all purchases are backed by our 100% Guarantee, so you can shop with peace of mind, too.

From sports fanatics to music lovers and theater enthusiasts, Event Tickets Center connects audiences nationwide with the tickets they need to create memories that will last a lifetime.

Event Tickets Center is a proud member of the Gainesville Chamber of Commerce.

Disclaimer: Event Tickets Center is not associated with the company known as Tickets-Center. Event Tickets Center and Tickets-Center are two separately run companies with no affiliation.

Event Tickets Center - Connecting You with the Tickets You Need

Written by the company

Event Tickets Center provides a secure and convenient place to connect fans with the tickets they need. Driven by a shared love of concerts and live events, the team at Event Tickets Center works together to deliver a seamless and user-friendly online experience, helping customers find the tickets they need to create experiences and memories that last a lifetime.

Event Tickets Center 100% Guarantee

All orders are backed by our 100% guarantee

You will receive a 100% refund for your tickets if: Your order was accepted but not delivered by the seller, your order was accepted but not delivered in time for the event, your tickets were not valid for entry (1), or your event is cancelled and is not rescheduled (2). Notes: (1) Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof. (2) 100% refund for a cancelled event does not include shipping. Shop for tickets on EventTicketsCenter.com with the comfort of knowing that your purchase is covered by our 100% guarantee.

Contact info

3.7

Average

TrustScore 3.5 out of 5

60K reviews

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Rated 2 out of 5 stars

As others have said

As others have said, I thought I was on the venue's website, only to realize later that I was not and paid 2x as much as if I had been on the official website. All sales final.

April 21, 2026
Unprompted review
Event Tickets Center logo

Reply from Event Tickets Center

Hi, Kathleen. Event Tickets Center operates as a resale marketplace where ticket brokers set prices based on current market demand. This often results in prices that differ from the original venue face value. We have disclaimers regarding this at the top of every page on our site. Our all sales are final policy is stated at checkout. Our platform provides a 100% Buyer Guarantee to ensure your tickets are valid and arrive in time for your event.

Rated 1 out of 5 stars

I went back in to verify my tickets

I went back in to verify my tickets. Using the same process as I did the day before only this time I am lead to a site that shows the individual seats that are available. I see many more options than I was lead to believe were available yesterday, many with a more reasonable price.
I am stuck as these are non refundable.

April 29, 2026
Event Tickets Center logo

Reply from Event Tickets Center

Hi, Jeff. Event Tickets Center operates as a resale marketplace, which means we do not own or maintain our own inventory of tickets. The listings you see are posted by ticket brokers who manage their own stock and set prices based on current market demand. Because these sellers update their listings frequently, availability and pricing can change from one day to the next.

Rated 5 out of 5 stars

Everything was good

Everything was good. The only problem I had was I didn’t get to go to concert because of a medical emergency in the family🙁 so was wondering about any refund 🤷‍♂️ thnxmuch

April 29, 2026
Rated 1 out of 5 stars

Nervous process was easy but they haven’t…

The process was easy but they haven’t “transferred” the tickets and makes me very nervous

April 28, 2026
Event Tickets Center logo

Reply from Event Tickets Center

Hi, Margaret! Thanks for reaching out. The estimated delivery date is disclosed in the seller's notes - but you may very well get them before that date. If you have any questions, please feel free to reach out at customersupport@eventticketscenter.com

Rated 1 out of 5 stars

I was overcharged for tickets to a play…

I was overcharged for tickets to a play held in Naples, FL. They charged me $550 for tickets that should have cost $129, a 300% surcharge.

March 14, 2026
Unprompted review
Event Tickets Center logo

Reply from Event Tickets Center

Hi, Bill. Event Tickets Center is a resale marketplace where ticket brokers set prices based on current market demand. This often results in prices that are higher OR lower than the original box office cost. Because we facilitate these transactions, all sales are final once an order is confirmed. Our platform provides a secure way to access tickets, and every purchase is backed by our 100% Buyer Guarantee to ensure your tickets are valid and arrive in time for the show.

If you have specific questions about your transaction, please reach out to our support team at customersupport@eventticketscenter.com.

Rated 1 out of 5 stars

STAY AWAY!

STAY AWAY!! This site is fraudulent and customer service is crap. 💩
I bought tickets and were never sent to me and now they refuse to give me my money back

April 25, 2026
Unprompted review
Event Tickets Center logo

Reply from Event Tickets Center

Hi! Your event is not until October 9th - sometimes delivery may be delayed until closer to the event due to restrictions set in place by the venue, artist, or primary platform (such as AXS or Ticketmaster).

Regarding the All Sales are Final policy, this policy is agreed upon at checkout. This policy aligns with the industry standard.

Rated 1 out of 5 stars

I was completely mislead by Event…

I was completely mislead by Event Tickets Center and purchased tickets to an event that were not yet available, thus paying a premium.

While this site may be legitimate, their practices are not with the consumers best interest in mind.

Presale tickets were not yet available for this event when I was advertised the tickets at a premium. However, as soon as the "presale" tickets were made available I received my tickets from the reseller. Clearly the tickets came from the presale and I was falsely advertised the availability of the tickets.

April 26, 2026
Event Tickets Center logo

Reply from Event Tickets Center

Hi, Raymond. As a resale marketplace, prices are set by ticket brokers and reflect current market demand, which often results in costs above the original face value. Sellers frequently list tickets they are confirmed to receive before the venue has physically released them to the public. In fact, general public sales are often the last phase, after presale to certain members/season ticket holders.

To ensure our customers are protected, every purchase is backed by our 100% Buyer Guarantee, which certifies that your tickets will be valid and arrive in time for your event.

If you would like us to review the specifics of your order or delivery timeline, please contact our team at customersupport@eventticketscenter.com.

Rated 1 out of 5 stars

This was a complete scam

This was a complete scam ! Paid 218 dollars for floor seats to Pedro Gonzales at Brea improve they sent me 29 dollars General Admission tickets ! When I called to have it fixed they gave me 35 credit and said they have no control of the tickets since they are third party brokers ! Will never use them again

April 27, 2026
Event Tickets Center logo

Reply from Event Tickets Center

Hi, Diego. Event Tickets Center is a resale marketplace where prices are set by ticket brokers based on market demand. This results in prices that differ from the face value printed on the ticket.

Our records show these seats were listed and delivered as General Admission.

Rated 1 out of 5 stars

Never got the ticket

April 26, 2026
Event Tickets Center logo

Reply from Event Tickets Center

Hi, John. Your tickets were sent on 4/25 at 5:14am and a reminder was sent to download the tickets at 10:33am.

If you have any questions, please don't' hesitate to reach out at customersupport@eventticketscenter.com

Rated 1 out of 5 stars
Event Tickets Center logo

Reply from Event Tickets Center

Hi, Felicia.

If you need any assistance in claiming your tickets or finding your order, please don't hesitate to reach out at customersupport@eventticketscenter.com - we're happy to help!

Rated 1 out of 5 stars

This site charges 3x what the actual…

This site charges 3x what the actual tickets cost. Look for the venue website first. I feel ripped off.

April 26, 2026
Unprompted review
Event Tickets Center logo

Reply from Event Tickets Center

Hi, Donny. As a resale marketplace, prices are set by ticket brokers and reflect current market demand. This often means prices will be different than face value. We have disclaimers regarding this at the top of every page on our site, and throughout the checkout process. Our platform provides a secure environment for these transactions, backed by our 100% Buyer Guarantee to ensure your tickets are valid and delivered on time.

Rated 1 out of 5 stars

I haven't been able to access my…

I haven't been able to access my tickets. Can they be sent in a different way, or is there advice on how to access them?

April 25, 2026
Event Tickets Center logo

Reply from Event Tickets Center

Hi! Please reach out to us at customersupport@eventticketscenter.com - we'd be happy to look into your order and help you access your tickets.

Rated 1 out of 5 stars

Your site is a scam

Your site is a scam. Your logo looks like the Tower Theatre but your prices are twice the price. I was not able to cancel 4 hours after my purchase and now I have a $51 ticket that I don't want and can't sell because tickets from the venue are only $36. I would love to sue you, but I will spread the word on social media NOT to use your site.

April 25, 2026
Event Tickets Center logo

Reply from Event Tickets Center

Hi, Deborrah. We hear your frustration regarding your order. Event Tickets Center is a secondary marketplace where prices are set by ticket brokers and reflect market demand. We have disclaimers regarding this at the top of every page of our site.

All sales are final once a purchase is made. To protect our customers, we back purchases with a 100% Buyer Guarantee to ensure tickets are valid for entry. Please reach out to our team at customersupport@eventticketscenter.com so we can look into your order details.

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