Banner for Everest Pharmacy

Everest Pharmacy Reviews 

341
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, often highlighting their welcoming, patient, and friendly demeanor. The overall service is frequently described as great and efficient. People often receive notifications when prescriptions are ready, reporting timely delivery and collection. However, some people experienced issues with unorganized service, long waiting times, or feeling unacknowledged by staff. A few reviewers also mentioned staff being unhelpful or having poor customer service skills. Additionally, some customers reported problems with incomplete or missed prescriptions, sometimes leading to delays in receiving vital medication.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as cooperative, patient, and... See more

Service

People report positive experiences with service, often highlighting the cooperative, friendly, and efficient... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive interactions,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising its reliability... See more

Product

Reviewers highlight ambiguous aspects of product availability and prescription fulfillment. Many customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of the time the pharmacist isn't there so they can't approve prescriptions. It can take a week from ordering on the app for the item to become ready whereas it used to be next day. It seems quite... See more

Company replied

Rated 4 out of 5 stars

Very good pharmacist. Helpful and knowledgeable. However, I had a long wait past my appointment time as they only have 1 consultancy room, and another pharmacist was using it for a consultation with... See more

Company replied

Rated 5 out of 5 stars

As a housebound person who gets my medication in blister packs + other medication & delivered every month, I find the blister packs to be easy to read ie day/time ect & open (I have dexterity is... See more

Company replied

Rated 5 out of 5 stars

Appointment time good , no delays . Premises spotless . Pharmacist very welcoming ,patient and friendly. Put me at ease and explained he procedure after checking my details. He carried out the "less t... See more

Company replied


Company details

  1. Pharmacy
  2. Online Pharmacy
  3. Travel Clinic
  4. Weight Loss Service

About Everest Pharmacy

Written by the company

Everest Pharmacy is one of the fastest growing independent pharmacy groups in the UK, proudly serving communities through more than forty locations nationwide. Our mission is to make high quality healthcare accessible, reliable and convenient for every patient who walks through our doors. Each branch is staffed by a dedicated team of professionals committed to providing personalised care with a warm, community-focused approach.

We offer a comprehensive range of NHS services, including prescriptions, clinical advice, health checks and the Pharmacy First service, ensuring patients can receive quick and effective support without unnecessary delays. Alongside our NHS offering, we also provide a wide selection of private services designed to meet the diverse needs of modern healthcare. These include travel vaccinations, ear microsuction, weight management programmes, private prescribing and specialist clinical services that give patients additional choice and flexibility.

Everest Pharmacy combines traditional community values with a modern approach to healthcare delivery. We continually invest in technology, training and service development to ensure that every patient receives the highest standard of care. Whether you are visiting us for routine NHS support or specialist private treatment, our team is committed to helping you stay well, feel supported and access the services you need with confidence.

Everest Pharmacy NHS & Private Clinics

Written by the company

Travel Health Services
We provide expert travel health advice, vaccinations, and prescriptions to help you travel safely and confidently.
Weight Management Services
Private consultations and clinically led weight management support tailored to your individual needs.
Private Blood Testing
Discreet blood testing services with fast results and professional clinical guidance.
Ear Wax Removal
Safe and effective ear wax removal carried out by trained healthcare professionals.
Cryotherapy Treatments
Targeted cryotherapy treatments designed to support recovery, wellbeing, and pain management.
Pharmacy First Services
NHS Pharmacy First consultations for common conditions with advice, treatment, and referrals where appropriate.

Contact info

Book Your Clinic Appointment

Fast, private appointments with our expert pharmacy clinicians


4.2

Great

TrustScore 4 out of 5

341 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(341)

329 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good.

Very good. Friendly and supporting everyone.

March 17, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Kenza, thank you for your kind review. We are really pleased to hear you found our team friendly and supportive. Your feedback means a lot to us.

Rated 5 out of 5 stars

good communication

good communication

March 16, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi David, thank you for your feedback. We are pleased to hear you were happy with the communication and appreciate your support.

Rated 5 out of 5 stars

great telephone assistance and delivery…

great telephone assistance and delivery service

March 6, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Jeff, thank you for your kind review. We are glad to hear you had a positive experience with both our telephone assistance and delivery service.

Rated 4 out of 5 stars

Sometimes you need to be patient with the pharmacy

With my repeat prescription base being of a small item quantity I suffer very little.
However, in the past, I have suffered not initially receiving my full repeat prescription.

March 13, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Yvonne, thank you for your feedback. We appreciate your understanding and are sorry to hear that you have experienced missing items in the past. We will be feeding this back to the branch to improve consistency. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 3 out of 5 stars

Prescription was ordered at the…

Prescription was ordered at the weekend. On Thursday, one item was missing.
On Friday there was no driver to deliver.
I had to collect on Friday afternoon as medication was needed for the weekend and the pharmacy was closed.

March 13, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Elaine, thank you for your feedback. We are sorry to hear about the delays and delivery issues you experienced, especially when medication was needed urgently. We will be feeding this back to the branch to improve reliability. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 5 out of 5 stars

My prescription was lost between the…

My prescription was lost between the doctors and the chemist no site of it on the chemists computer.A member of the team rang the doctors up to find out where it was.Next morning problem solved

March 2, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Paul, thank you for your kind feedback. We are pleased to hear that our team was able to resolve the issue quickly for you. Your support is greatly appreciated.

Rated 4 out of 5 stars

Patience can be a virtue

Whilst you don't always initially receive what you ordered via the repeat prescription system eventually they do arrive.
The pharmacy needs to be aware that with the 28 day cycle of most prescription medication it is essential they are delivered timely.

March 13, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Larry, thank you for your feedback. We appreciate your comments and understand how important timely medication is within a 28-day cycle. We will be feeding this back to the branch to improve turnaround times. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 5 out of 5 stars

Courteous service and excellent Home…

Courteous service and excellent Home Delivery

March 17, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Peter, thank you for your kind review. We are pleased to hear you were happy with both our service and home delivery. Your feedback is greatly appreciated.

Rated 1 out of 5 stars

If I could give 0 I would

If I could give 0 I would, waiting every time for almost an hour to get a prescription, it's the worst pharmacy I have been to, they take long enough to actually ask your name, all just stand around looking confused, this has been constantly for over a year, absolute pile of 💩

March 12, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Dacy, thank you for your feedback. We are very sorry to hear about your experience and the repeated delays you have faced. This is not the level of service we aim to provide, and we will be feeding this back to the branch as a priority. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 1 out of 5 stars

Repeat prescriptions were ordered for…

Repeat prescriptions were ordered for delivery, it took 11 days for the process to be completed. On line order showed items were ready, however, the pharmacy said not. Meanwhile I was fast running out of medication and had to telephone daily regarding an update on the situation.

March 3, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Martin, thank you for your feedback. We are very sorry to hear about the delay in your prescription and the confusion around the order status. This is not acceptable and will be fed back to the branch to investigate and improve. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 3 out of 5 stars

Service is very slow

Service is very slow

February 20, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Mary, thank you for your feedback. We are sorry to hear that you experienced slow service. We will be feeding this back to the branch to improve waiting times. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 1 out of 5 stars

Waited 3 days for a prescription when…

Waited 3 days for a prescription when should be able to get same day or day later not 3 days late

March 6, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Scott, thank you for your feedback. We are very sorry to hear about the delay in receiving your prescription. This is not the level of service we aim to provide, and we will be feeding this back to the branch to improve turnaround times. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 1 out of 5 stars

Never signed up for receiving marketing…

Never signed up for receiving marketing or surveys so this is very poor.

March 17, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Kathryn, thank you for your feedback. We are very sorry to hear about your concerns regarding communications and consent. This is something we take very seriously and will be fed back to the branch to review. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 3 out of 5 stars

New prescription

Whether more staff are needed but only picking up one item and this took too long in my opinion to be dispensed.

March 5, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Christine, thank you for your feedback. We are sorry to hear that your prescription took longer than expected, especially for a single item. We will be feeding this back to the branch to improve efficiency. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk

Rated 5 out of 5 stars

Fast reliable efficient

Fast reliable efficient

March 17, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Lee, thank you for your kind review. We are pleased to hear you found our service fast, reliable and efficient. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Everything they've done for me

Everything they've done for me, has been great.

March 17, 2025
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Andrew, thank you for your kind feedback. We are really pleased to hear that you have had a consistently positive experience with us. Your support means a lot.

Rated 5 out of 5 stars

Prescription pick up.

I was served quickly as soon as I walked through the door, and got a quick response concerning a question I had.

March 17, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Eric, thank you for your kind review. We are pleased to hear you were served quickly and received helpful answers to your questions. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Always great

This is my selected pharmacy and has all the services you might need. Availability is also good for any appointments you might need

March 13, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi, thank you for your kind review. We are really pleased to hear that you are happy with our services and appointment availability. Your support is greatly appreciated.

Rated 3 out of 5 stars

Removed a little bit of earwax which…

Removed a little bit of earwax which didn’t make and difference and still charged me full price

March 11, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Robert,

We’re sorry to hear that you were disappointed with your experience. We take comments like this seriously and are currently looking into the matter.

If you would like to discuss this further, please feel free to contact us directly at support@everestpharmacy.co.uk

Rated 5 out of 5 stars

Amazing staff

The pharmacist was very knowledgeable and kind. I would recommend anyone to use this pharmacy for anything including vaccinations

March 6, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you for your kind review, Arifeen. We are delighted to hear that you found our pharmacist knowledgeable and kind. Our team always aims to provide helpful advice and a comfortable experience for every patient, whether they are visiting us for vaccinations or other pharmacy services. We really appreciate your recommendation and look forward to welcoming you again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look