Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information needed for the renewal. Didn't have to wa... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The lady who I spoke to about my financial difficulties was lovely. Helpful, sympathetic and compassionate. I am in a horrible position and she made life feel a bit more bearable and explained my opti... See more
Company replied
You only find out how good a utility company is when there is a problem. With so many battles to sort things out these days I was expecting the same when I had an unexpected high bill, but it was d... See more
Company replied
We experienced a short delay from the contractor in collecting the waste as planned. After to speaking with Lynn at Everflow she promptly resolved the situation and collections are back on track. Many... See more
Company replied
Company details
Written by the company
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Contact info
See what you could save with Everflow
4.7
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Got through on the phone quickly
Got through on the phone quickly. The agent understood my query and was able to reassure me that the change to my billing would be arranged. Well done
April 2, 2026
Reply from Everflow
Dear Sharon,
Thank you for your kind feedback. We’re glad to hear you were able to get through to us quickly and that our agent was able to understand your query and provide reassurance regarding the billing change. Please don’t hesitate to contact us again if you need any further support.
Kind regards,
The Everflow team
The advisor understood both queries and…
The advisor understood both queries and put a query in action so hopefully both will be solved soon
April 2, 2026
Reply from Everflow
Dear Customer,
Thank you for taking the time to share your feedback!
We’re pleased to hear that our advisor was able to understand both of your queries and take action to progress them. If you need any further support, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Great company
First bill was estimated and sky high. Fast response to the issue.
Got through on phone quickly.
Followed up with a call back.
Far better than other utility companies with the resolution.
Early days for me but impressed so far.
April 1, 2026
Reply from Everflow
Dear Carl,
Thank you for taking the time to share your experience.
We’re sorry that your first bill was estimated higher than expected, but we’re pleased to hear that our team was able to respond quickly. We appreciate your feedback and look forward to continuing to provide a positive experience as your service progresses.
Kind regards,
The Everflow team
Reply from Everflow
Dear Awais,
Thank you for your feedback. We’re pleased to hear that you had a good experience with us. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Received a call from Joseph who was…
Received a call from Joseph who was very friendly and helpful and answered all my questions.
April 2, 2026
Reply from Everflow
Dear Sarah,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Joseph was friendly, helpful, and able to answer all of your questions. We’ll be sure to pass on your kind comments to him, as they’ll be greatly appreciated. Please don’t hesitate to get in touch if we can support you again in the future.
Kind regards,
The Everflow team
Very pleasant and informative
April 2, 2026
Reply from Everflow
Dear Janet,
Thank you for your feedback. We’re pleased to hear that you found the service pleasant and informative. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Reply from Everflow
Dear Samantha,
Thank you for your feedback!
We’re really pleased to hear that our team was helpful and friendly, and that everything was explained clearly and concisely. Please don't hesitate to let us know if there is any further support that we can offer in the future.
Kind regards,
The Everflow team
My online chat was answered immediately…
My online chat was answered immediately with answers to my query. A subsequent email to resolve my issue arrived within minutes allow me to resolve my issue.
April 2, 2026
Reply from Everflow
Dear Lynn,
Thank you for sharing your experience. We’re pleased to hear that your online chat was answered immediately and that a follow‑up email was sent within minutes.
Please don’t hesitate to get in touch if we can assist you again.
Kind regards,
The Everflow team
Reply from Everflow
Dear Angus,
Thank you for your feedback. We’re pleased to hear that you found our service very helpful. If you need any further support, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
First class customer service
You only find out how good a utility company is when there is a problem.
With so many battles to sort things out these days I was expecting the same when I had an unexpected high bill, but it was dealt with efficiently and I was kept informed throughout the process to resolve it. A full refund of my unexpected bill was issued within a couple of days and the problem resolved. Special thanks to Matthew (Customer Service Advisor) who made a potentially stressful situation a breeze.
March 27, 2026
Reply from Everflow
Dear Customer,
Thank you for taking the time to share such detailed feedback! We completely agree that it’s often during unexpected situations that the quality of service truly matters, and we’re really pleased that we were able to resolve this efficiently for you. We’ll be sure to pass on your kind words to Matthew, he’ll be delighted to know he helped make what could have been a stressful situation much easier. Thank you again for your feedback, and please don’t hesitate to get in touch if we can support you in the future.
Kind regards,
The Everflow team
Reply from Everflow
Dear Khaled,
Thank you for your review! We’re glad to hear you were happy with the follow‑up. If you need anything further, we’re always here to help.
Kind regards,
The Everflow team
Leanne was very helpful
April 1, 2026
Reply from Everflow
Dear Jack,
Thank you for your review. We’re pleased to hear that Leanne was able to assist you. If you need any further support, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Really good service
Really good service, friendly staff on the phone and on bin collection.
5*
Best one about. 👌🏻
Bin collection regular and 100% reliable
And perfect communication at all times.
Thank you
April 1, 2026
Reply from Everflow
Dear Kelly,
Thank you for your wonderful review!
We are delighted to hear that you have received great service from our team, both over the phone and during collections. We truly appreciate your kind words about our reliability and communication. please don't hesitate to let us know if there is anything further we can help you with.
Kind regards,
The Everflow team
Reply from Everflow
Dear George,
Thanks for your review!
It's wonderful to know that our advisor was helpful and gave a good explanation. If there is anything that we can help with in the future please let us know.
Kind regards,
The Everflow team
Very helpful
Very helpful, as ever. It is nice working with helpful and responsive firms.
March 31, 2026
Reply from Everflow
Dear Andrew,
Thank you for your review!
We're really pleased to read that our advisors have been responsive and helpful. Please don't hesitate to let us know if there is anything else we can help you with.
Kind regards,
The Everflow team
Julia was great!
March 31, 2026
Reply from Everflow
Dear Elnavia,
Thanks for your review!
We’re pleased to hear that Julia provided excellent support. If you need anything further, please let us know.
Kind regards,
The Everflow team
Sorted out the problem within minutes
March 31, 2026
Reply from Everflow
Dear Helen,
Thank you for your review. We’re pleased to hear that the issue was resolved so quickly. If you need any further assistance, we’re here to help.
Kind regards,
The Everflow team
It was great to talk to a real person…
It was great to talk to a real person and the gentleman was very helpful
March 31, 2026
Reply from Everflow
Dear Ken,
Thank you for your review. We’re pleased to hear that speaking with a real person made a difference and that our colleague was able to assist you so helpfully. If you need any further support, we’re always here to help.
Kind regards,
The Everflow team
I have just taken over i restaurant in…
I have just taken over i restaurant in Falkirk Everflow was the supplier of the water which the bills were in the region of £2800 per month which is crazy for water. They explained when i questioned the price they were charging that we were using 120,000 tons of water. This is crazy. I am changing my supplier and they said with buisness stream my bills should be £750 per month . Now with my new bill which is in the region of £3300 per month. We are closed to 5 days and are using more water. plus this company charges you for the water and sewage that you have not even used.
Avoid this company at all cost as these a scamming company and will charge you what they want . Plus they make it so difficult to move from them saying the other company has not been in touch, They keep putting of the switch so they can keep charging you high rates.
March 31, 2026
Unprompted review
Reply from Everflow
Dear Thomas,
We're really sorry to hear that you have had a negative experience with us regarding your bills, and trying to switch over to another retailer.
I have passed on your details to our management team to reach out and see if they can help find a resolution.
Kind regards,
The Everflow team
Really helpful staff
Really helpful staff. Sorted the problem straight away. Couldn't praise highly enough.
March 31, 2026
Reply from Everflow
Dear Andrew,
Thank you for your kind review. We’re delighted to hear that our staff were able to resolve the issue immediately and that you had such a positive experience. If you need any further assistance, we are always here to help.
Kind regards,
The Everflow team
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