Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information needed for the renewal. Didn't have to wa... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The lady who I spoke to about my financial difficulties was lovely. Helpful, sympathetic and compassionate. I am in a horrible position and she made life feel a bit more bearable and explained my opti... See more
Company replied
You only find out how good a utility company is when there is a problem. With so many battles to sort things out these days I was expecting the same when I had an unexpected high bill, but it was d... See more
Company replied
We experienced a short delay from the contractor in collecting the waste as planned. After to speaking with Lynn at Everflow she promptly resolved the situation and collections are back on track. Many... See more
Company replied
Company details
Written by the company
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Contact info
See what you could save with Everflow
4.7
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very impressed
I was very impressed with the service today. My call was answered quickly and Jack was able to answer my questions in a clear and professional way. He was friendly and put me at my ease.
April 9, 2026
Reply from Everflow
Dear Jan,
Thank for your review!
It's brilliant to read that jack was professional and clear while giving you information, putting you at ease. if there is anything we can help with in the future please let us know.
Kind regards,
The Everflow team
Great customer service
April 9, 2026
Reply from Everflow
Dear Customer,
Thank you for your great review! We’re delighted to hear you had a positive experience with our customer service.
Please don't hesitate to get in touch if there is anything else we can help with.
Kind regards,
The Everflow team
Reply from Everflow
Dear Paul,
Thank you for your feedback!
We’re glad to hear that Jack was helpful, quick, and efficient. We’ll be sure to pass on your kind comments to him. If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Reply from Everflow
Dear Customer,
Thank you for your review!
We’re pleased to hear that our service was helpful, knowledgeable, and friendly. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Reply from Everflow
Dear Sandra,
Thank you for your feedback!
We’re delighted to hear that Julie was great and was able to help resolve your issue. We’ll be sure to pass on your kind comments to her. If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Excellent support
I had a bit of a complicated situation and Everflow worked with me all the way until it was resolved. Really good customer service
April 8, 2026
Reply from Everflow
Dear Stuart,
Thank you for taking the time to leave such a great review!
We’re really pleased to hear that, despite a complicated situation, our team was able to work with you all the way through to resolution. If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
the gentleman I spoke to dealt with my…
the gentleman I spoke to dealt with my problem, needed to check a couple of points took the information and then said he would deal with it.
April 8, 2026
Reply from Everflow
Dear Mr Scott,
Thank you for your review!
We’re pleased to hear that our advisor was able to deal with your problem efficiently, please don't hesitate to let us know if there is anything else we can assist you with moving forward.
Kind regards,
The Everflow team
Have received 4 different bills in just…
Have received 4 different bills in just month. Also they took the the money from my account and when they see their mistake they refund it but that too kept in their everflow account in advance. Do not trust everyflow. I do not recommend it for home or business.
March 10, 2026
Unprompted review
Reply from Everflow
Dear Customer,
We're sorry to read your experience with Everflow has been below the standard that we would expect. I have not been able to locate your account details to investigate this for you and have sent a request through Trustpilot for further information.
Please reply to this request and we will get a member of our management team to review and contact you with a resolution.
Kind regards,
The Everflow team
Andy was a great help
Andy was a great help , and a very respectful person to talk with and he sorted out all my concerns , wish you all the best!
April 7, 2026
Unprompted review
Reply from Everflow
Dear Tariq,
Thank you for your review!
We’re delighted to hear that Andy was helpful, respectful, and able to resolve your concerns. We’ll be sure to pass on your kind comments to him. if there is anything else we can help you with in the future please let us know.
Kind regards,
The Everflow team
Keeps emailing me incorrectly demanding…
Keeps emailing me incorrectly demanding payments.
Check your spellings in the email and issue you invoices to the correct people! EFW363617-0
Im not even a customer of yours!
April 4, 2026
Unprompted review
Reply from Everflow
Dear Elise,
Thank you for bringing this to our attention, we're sorry for any inconvenience caused. Our records have now been updated and you should no longer receive any correspondence from us.
Kind regards,
The Everflow team
We are struggling with the fluctuating…
We are struggling with the fluctuating invoices where your Advisor explained everything very clearly, understood my concerns.
April 7, 2026
Reply from Everflow
Dear Customer,
Thank you for your feedback. We understand how challenging fluctuating invoices can be, so we’re pleased to hear that our advisor was able to clearly explain everything and address your concerns. Please don’t hesitate to contact us if you need any further support.
Kind regards,
The Everflow team
Reply from Everflow
Dear Soma,
Thank you for your feedback. We’re pleased to hear that Faith was friendly and helpful. We’ll be sure to pass on your kind comments to her. Please let us know if you need any further support.
Kind regards,
The Everflow team
Review was efficient although there was…
Review was efficient although there was some confusion over the billing address
April 7, 2026
Reply from Everflow
Dear Dave,
Thank you for your feedback. We’re pleased to hear the review process was efficient, and we’re sorry for any confusion regarding the billing address. We appreciate you highlighting this and will use your comments to help us improve clarity going forward. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Very friendly and patient
April 7, 2026
Reply from Everflow
Dear Mrs Day,
Thank you for your feedback. We’re pleased to hear that you found our team friendly and patient. Your comments are greatly appreciated.
Kind regards,
The Everflow team
Very good customer service person.
April 7, 2026
Reply from Everflow
Dear Michael,
Thank you for your feedback. We’re pleased to hear that you experienced very good customer service. Your comments are much appreciated.
Kind regards,
The Everflow team
It was pleasure dealing with Jack.
April 7, 2026
Reply from Everflow
Dear Venkata,
Thank you for your review!
We’re really pleased to hear it was a pleasure dealing with Jack. We’ll be sure to pass on your kind feedback to him. Thanks again for taking the time to share your experience.
Please don't hesitate to let us know if there is anything else we can help with.
Kind regards,
The Everflow team
Reply from Everflow
Dear Stephen,
Thank you for your review!
We’re glad to hear you found our team to be polite and helpful. We really appreciate you taking the time to share your feedback. Please don’t hesitate to contact us again if you need any further support.
Kind regards,
The Everflow team
Good clear communication
Good clear communication. Excellent attention to detail. Thank you.
March 24, 2026
Reply from Everflow
Dear Andy,
Thank you for your feedback!
We’re delighted to hear that you found our communication clear and our attention to detail excellent. Please don’t hesitate to contact us again if we can help in the future.
Kind regards,
The Everflow team
The customer service was very friendly…
The customer service was very friendly and helpful, and I would highly recommend it.
April 1, 2026
Reply from Everflow
Dear Andrew,
Thank you for your lovely feedback!
We’re really pleased to hear that you found our customer service friendly and helpful. Please don’t hesitate to get in touch if we can assist you again in the future.
Kind regards,
The Everflow team
Increased my price but a ridiculous…
Increased my price but a ridiculous amount despite me being in a 3 year contract!! I don’t see any point to signing a fixed contract with a company if they can just change it drastically midterm. Such a scam, would 100% avoid and instead go to Waterplus it’s much better!!
January 14, 2026
Reply from Everflow
Dear Zubeir,
We're very sorry to read that you are unhappy with the amounts that you have been charged. We are only able to fix the retail fee that we charge as part of your bill, the price for water is set by your local wholesaler who generally review their pricing the spring.
I have have passed your account details to our management team to reach out to you to see if there is any support that we can offer.
Kind regards,
The Everflow team
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