Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information needed for the renewal. Didn't have to wa... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The lady who I spoke to about my financial difficulties was lovely. Helpful, sympathetic and compassionate. I am in a horrible position and she made life feel a bit more bearable and explained my opti... See more
Company replied
You only find out how good a utility company is when there is a problem. With so many battles to sort things out these days I was expecting the same when I had an unexpected high bill, but it was d... See more
Company replied
We experienced a short delay from the contractor in collecting the waste as planned. After to speaking with Lynn at Everflow she promptly resolved the situation and collections are back on track. Many... See more
Company replied
Company details
Written by the company
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Contact info
See what you could save with Everflow
4.7
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When i eventually got through on the…
When i eventually got through on the telephone (15mins wait) the advisor i spoke with was most helpful and potentially resolved my issue
March 25, 2026
Reply from Everflow
Dear Rachel,
Thank you for your feedback. We're sorry about the wait time when calling us, we know how frustrating that can be. We're really pleased to hear that once you got through, our advisor was helpful and able to work towards resolving your issue.
If there’s anything further you need, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
I had to phone twice to get and end of…
I had to phone twice to get and end of tenant sorted. But the final call I had the advisor stayed on the phone to make sure I received it and we got it all wrapped up within 2 days.
March 24, 2026
Reply from Everflow
Dear Melissa,
Thank you for sharing your experience. We’re sorry that you had to call twice to get your end of tenancy sorted, that’s not the smooth experience we aim for. We're really glad to hear that on your final call, our advisor stayed with you and ensured everything was completed quickly.
If there’s anything more you need, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
The person I spoke to was friendly
The person I spoke to was friendly, helpful and clear in explaining things. You can't ask for more.
March 26, 2026
Reply from Everflow
Dear David,
Thank you so much for your kind words! We’re really glad to hear that you found our team friendly, helpful, and clear in their explanations. It means a lot to us. If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
Problems with billing meter reads 3…
Problems with billing meter reads 3 times higher than previous month.
Need to access and photo meters to confirm correct readings.
Cause could be a leak?
March 24, 2026
Reply from Everflow
Dear Customer,
Thanks for getting in touch and letting us know about the unexpected increase in your meter readings. We understand how worrying this can be, and we’re here to help get to the bottom of it.
To confirm the accuracy of the bill, we’ll need up-to-date photos of your meters. This will help us verify the readings and make sure everything is correct. If the consumption is genuinely higher, one possible cause could indeed be a leak, but we’ll be able to advise further once we’ve checked the meter photos.
Please send the images over when you can, and we’ll look into this as a priority.
If you need any guidance on where to find your meter or how to take the photos, we’re happy to help.
Kind regards,
The Everflow team
Very helpful and patient with me…
Very helpful and patient with me considering it was 4.45 pm and I was very aware the lady would soon be finishing for the day. Very pleasant and helpful
March 26, 2026
Reply from Everflow
Dear Rachel,
Thank you for taking the time to share this lovely feedback! We’re really glad to hear that you found our team helpful, patient, and pleasant to deal with, especially so late in the day. We’re always here to support you, whenever you need us.
Kind regards.
The Everflow team
Fantastic customer service
Fantastic customer service. Very efficient and clear. Lianne was brilliant.
March 26, 2026
Reply from Everflow
Dear Andria,
Thank you for the fantastic review! We’re delighted to hear that you found our service efficient and clear. Lianne will be thrilled to know she made such a positive impression. If there’s anything else you need, we’re always here to help.
Kind regards,
The Everflow team
As a new Customer the invoice was…
As a new Customer the invoice was totally different from what I was used to, however Kay and Janet in customer services took the time to explain the invoice and answer my questions and put my anxiety at ease.
March 26, 2026
Reply from Everflow
Dear Andrew,
Thank you for sharing your experience with us. We’re really glad to hear that Kay and Janet were able to take the time to walk you through your first invoice and help put your mind at ease. Being a new customer can bring a lot of questions, so we’re delighted they made the process clearer and more comfortable for you. If you need anything else, we’re always here to help.
Kind regards,
The Everflow team
Great customer service from Leanne
Great customer service from Leanne, very helpful and very understanding, explained what had happened on my account and helped me to rectify the situation.
March 26, 2026
Reply from Everflow
Dear Jamie,
Thank you for sharing this lovely feedback! We’re really pleased to hear that Leanne was able to explain what happened on your account clearly and help you get everything rectified. If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
I was stuck on a reading problem for…
I was stuck on a reading problem for almost a month because of a new water supplier. I met Leanne, who was incredibly patient and gave me very clear guidance and steps to resolve the issue. I'm truly grateful to her! She's an angel.
March 26, 2026
Reply from Everflow
Dear Jinhui,
Thank you so much for sharing your experience. We’re really glad to hear that Leanne was able to give you clear guidance and patiently support you through a problem that had been causing frustration for so long. It’s wonderful to know she made such a positive difference for you. If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
Communication is at the top
According to the phone call and communication, that young Sir was very attentive to all needs and very helpful in changing the details. Now we will wait for the result.
March 26, 2026
Reply from Everflow
Dear Albert,
Thank you for your feedback! We’re really happy to hear that our colleague was attentive, supportive, and helpful in getting your details updated. We appreciate your patience while we get that complete, if you need anything in the meantime, we’re always here to help.
Kind regards,
The Everflow team
Efficient and very helpful.
March 26, 2026
Reply from Everflow
Dear Customer,
Thank you for your feedback! We're glad to hear you found our service efficient and helpful. If you need any further support, we're always here to help.
Kind regards,
The Everflow team
Reply from Everflow
Dear Jim,
Thank you for your review! We’re really pleased to hear you found our service efficient and very helpful. If you need anything else, we’re always here to support you.
Kind regards,
The Everflow team
Reply from Everflow
Dear Mr Blackburn,
Thank you for your review! We’re delighted to hear that Janet was so understanding and able to support you. If you need anything else, we’re always here to help.
Kind regards,
The Everflow team
A good outcome today
I had been waiting for over a month for a payment to show on my account, and today, I chatted with Matthew who took the time to look into it in more detail and found the payment. He was polite and helpful, and we were both really pleased that he had solved the puzzle!
March 26, 2026
Reply from Everflow
Dear Helen,
Thank you for taking the time to share your experience. We’re really pleased to hear that Matthew was able to take a closer look, locate the missing payment, and resolve the issue for you. It’s great to know he was polite, helpful, and just as delighted as you were to get everything sorted. If you need anything else, we’re always here to help.
Kind regards,
The Everflow team
Reply from Everflow
Dear Mrs Jackson,
Thanks for your feedback! We're glad to hear the information was clear and straightforward. If you need anything else, we're always happy to help.
Kind regards,
The Everflow team.
Excellent and friendly customer service…
Excellent and friendly customer service from Janet, very helpful and pleasant
March 26, 2026
Reply from Everflow
Dear David,
Thank you for your lovely feedback! We're delighted to hear that Janet provided excellent, friendly, and helpful service. We’ll be sure to pass your kind words on to her.
If you need anything else, we're always here to help.
Kind regards,
The Everflow team
Unsolicited spam emails
March 26, 2026
Unprompted review
Reply from Everflow
Dear Customer,
Thanks for bringing this to our attention. We’re really sorry to hear you’ve received emails you weren’t expecting that’s not the experience we want anyone to have.
We only aim to contact people where we have a legitimate reason to do so, and we certainly don’t want to send unwanted communication. If you could share the email address these messages were sent to, we’ll make sure it’s removed from our mailing lists straight away.
If you’d prefer, you can also contact us directly at customer.services@everflowutilities.com, and we’ll resolve this for you as a priority.
Thanks again for letting us know, and we apologise for any inconvenience caused.
Kind regards,
The Everflow team
Reply from Everflow
Dear Tara,
Thank you for your wonderful feedback! We’re really glad to hear that our team were helpful, friendly, and able to explain everything clearly.
If there’s anything more we can support you with, we’re always here to help.
Kind regards,
The Everflow team
High recommended ever flow good company…
High recommended ever flow good company , low price thank you …
December 15, 2025
Reply from Everflow
Dear Sadi,
Thank you so much for your kind words! We really appreciate the recommendation and are delighted to hear you’re happy with Everflow and our pricing.
If you ever need anything, we’re always here to help.
Kind regards,
The Everflow team
Reply from Everflow
Dear Customer,
Thanks for your review! We're very pleased to hear that the portal is easy to use and that our staff provide great customer service when you need them. If there is anything further that we can help with, please don't hesitate to get in touch.
Kind regards,
The Everflow team
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