Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information needed for the renewal. Didn't have to wa... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The lady who I spoke to about my financial difficulties was lovely. Helpful, sympathetic and compassionate. I am in a horrible position and she made life feel a bit more bearable and explained my opti... See more
Company replied
You only find out how good a utility company is when there is a problem. With so many battles to sort things out these days I was expecting the same when I had an unexpected high bill, but it was d... See more
Company replied
We experienced a short delay from the contractor in collecting the waste as planned. After to speaking with Lynn at Everflow she promptly resolved the situation and collections are back on track. Many... See more
Company replied
Company details
Written by the company
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Contact info
See what you could save with Everflow
4.7
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Direct debit change
The customer service was spot on i never waited long to get answered and my issue was resolved in minutes
March 25, 2026
Reply from Everflow
Dear Mrs Malcolm,
Thank you for your great feedback! We’re really pleased to hear that our customer service team were quick to answer and able to resolve your issue within minutes.
If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
Reply from Everflow
Dear Pen,
Thanks for your review! It's great to know that our advisor was polite and supportive. Please let us know if there is anything we can help you with in the future.
Kind regards,
The Everflow team
Great response from the member of…
Great response from the member of staff, all resolved very quickly,
Thanks you
March 25, 2026
Reply from Everflow
Dear Customer,
Thanks for your review!
It's fantastic to hear that you had a great response for our team and they had been able to get you a quick resolution.
Please don't hesitate to reach out if there is anything we can do to help you moving forward.
Kind regards,
The Everflow team
Great service today
Quick call to request credit refund, the agent was friendly and efficient. I believe his name was Jack. Great service :)
March 25, 2026
Reply from Everflow
Dear Caitlin,
Thank you for taking the time to leave this review. We're really pleased to hear that your call about a credit refund was handled quickly and that Jack provided friendly and efficient service.
We will be sure to pass your feedback on to him.
If you need anything further, we're always here to help.
Kind regards,
The Everflow team
Reply from Everflow
Dear Mr Steedman,
Thanks for your review!
We’re really glad to hear you found our team helpful on the phone. If there’s anything more we can support you with, please don’t hesitate to get in touch. We’re always here to help!
Kind regards,
The Everflow team
Reply from Everflow
Dear Adam,
Thank you for your review!
We’re delighted to hear that you found our service very helpful and efficient. Our team works hard to provide a smooth experience, and it’s great to know it made a difference. If you need anything else, we’re always here to help.
Kind regards,
The Everflow team
Great service thank you very much
March 25, 2026
Reply from Everflow
Dear Jessica,
Thank you for your lovely review!
We’re really pleased to hear you received great service. Your feedback means a lot to us. If there’s anything else you need, we’re always here and happy to help!
Kind regards,
The Everflow team
Reply from Everflow
Dear Mr and Mrs Kyffin,
We’re delighted to hear that you found the process simple and that everything was dealt with efficiently. If you need anything else, we’re always here to help!
Kind regards,
The Everflow team
Very helpful and faultless
March 25, 2026
Reply from Everflow
Dear Tracy,
Thank you for your review,
We’re really pleased to hear you found our service helpful and faultless. It’s great to know our team delivered the experience you expected. If there’s anything more we can support you with, we’re always here to help!
Kind regards,
The Everflow team
Reply from Everflow
Dear Thierry,
Thanks for your review!
We're very glad to read that Janet was polite and helped resolve your query.
If there is anything that we can help with in the future please let us know.
Kind regards,
The Everflow team
Matthew was really helpful and his e…
Matthew was really helpful and his e mail following the call was clear and concise.
March 24, 2026
Reply from Everflow
Dear Sarah,
Thanks for your review!
We’re really pleased to hear that Matthew was so helpful and that his follow up email was clear and concise. We’ll be sure to pass your kind words on to him. If there’s anything more we can support you with, please feel free to get in touch!
Kind regards,
The Everflow team
Excellent Customer Service
I telephoned Everflow to query increased costs that my business had received. During such experiences, you really need to speak to someone that is patient and fully understands the issues and history of the business. I felt very at ease and the gentleman that I was speaking with was very patient and understanding with me, taking the time to go through the explanation and detailing what I needed to know. Top marks and thank you for your time and understanding.
March 19, 2026
Reply from Everflow
Dear David,
Thanks for your review!
We’re really pleased to hear that your experience with our team was reassuring and that you felt listened to and supported throughout the call.
If there’s anything more you need or if any further questions come up, please don’t hesitate to get in touch. We’re always here to help.
Kind regards,
The Everflow team
Reply from Everflow
Dear Valerie,
Thank you for your feedback. We’re glad to hear that our team member was as helpful as possible for you. We understand you're waiting for an update, and we’ll make sure to keep things moving and get back to you as soon as we have more information.
If you need anything in the meantime, we’re always here to help.
Kind regards,
The Everflow team
I believe Everflow Is absolutely is A…
I believe Everflow Is absolutely is A Scam energy suplier the reason i've joined was their reviews which aren't truth
This supplier is a complete scam even a fraud. What they said on the phone was different from what they actually said bill is different on the they dont tell you everthng accuretly They are very good and proffesional at Lying customers its now time to Take my case to Ofgem/Energy ombudsman Stay away from this Supplier
March 24, 2026
Unprompted review
Reply from Everflow
Dear Sam,
We're sorry that you feel that you need to escalate your complaint.
I can see that our complaint advisors are working on your case and will continue to try and find a suitable resolution for you.
Kind regards,
The Everflow team
Vicky was very helpful in explaining…
Vicky was very helpful in explaining everything. She also called me back when it was more convenient for me to discuss everything.
March 24, 2026
Reply from Everflow
Dear Adriana,
Thank you for your lovely feedback! We’re really glad to hear that Vicky was able to explain everything clearly and took the time to call you back at a more convenient moment. We’ll be sure to pass your kind words on to her.
If you need anything else, we’re always here to help.
Kind regards,
The Everflow team
Julia dealt with everything politely…
Julia dealt with everything politely and professionally
March 24, 2026
Reply from Everflow
Dear Simon,
Thank you for your feedback! We’re really pleased to hear that Julia handled everything politely and professionally. We’ll be sure to pass your kind words on to her.
If there’s anything more we can support you with, we’re always here to help.
Kind regards,
The Everflow team
Reply from Everflow
Dear Beverley,
Thank you for your feedback! We’re really pleased to hear you found our service very professional. If there’s anything more we can support you with, we’re always here to help
Kind regards,
The Everflow team
We have had some difficulty with bills
We have had some difficulty with everflo, you over charged the Village Hall and we have been in credit since jan 2024. I spoke to Stephen Pratt today and he has explained everything to me simple and logically and changed our direct debit in minutes Thank you
March 24, 2026
Reply from Everflow
Dear Paul,
Thank you for taking the time to share your experience. We’re really sorry to hear about the difficulties you’ve had with your Village Hall account and the overcharging, that’s not the experience we want for our customers.
We’re glad that Stephen was able to explain everything clearly and get your Direct Debit updated so quickly.
If you ever need any further support or have additional questions, we’re always here to help
Kind regards,
The Everflow team
When I signed my contract
When I signed my contract, it clearly stated that there would be no access or weight charges. For the first 6 months, everything was fine. However, after that, I started seeing extra charges added every single month.
This feels like a false promise, and the terms of the contract are not being respected. I have now been heavily overcharged, which is completely unacceptable.
I regret choosing this company and would not recommend their service to others. Customers should be aware and carefully check their bills, as the pricing does not match what was originally agreed.
March 18, 2026
Unprompted review
Reply from Everflow
Dear Rohan,
We're sorry to hear that you are unhappy with the service that you have received, we have passed you details to our management team to reach out and see if we can find a suitable resolution.
Kind regards,
The Everflow team
Reply from Everflow
Dear Mrs Jones,
Thank you for your feedback! We're really pleased to hear that Julie was helpful and polite. We'll be sure to pass your kind words on to her.
If you need anything else, we're always here to help.
Kind regards,
The Everflow team
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