I have ordered from them multiple times. They are professional, timely, and communicative. Their products are very high quality. I HIGHLY recommend. Make sure to take pictures and get samples made... See more
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EverLighten brought LIFE's vision to reality. LIFE received our custom roosters, and they are amazing! Communication throughout the process was top notch and the items were delivered ahead of schedule... See more
I am a returning customer, and the first experience was great. However, this second time I went to pay, and I thought the transaction was done but apparently, I was on the wrong screen, and the paymen... See more
Company replied
We had high hopes for this company after reading some of the recent reviews but were extremely let down by the lack of response after 3+ weeks of communication. We requested a phone call to go over de... See more
Company details
Written by the company
On-Demand Custom Product Manufacturing All You Need Is An Idea! Our Experienced Product Experts Are Here For You To Do The Rest!
Contact info
W Taylor St 1440, 60607, Chicago, United States
- (312) 212-3914
- michael@everlighten.com
- everlighten.com
3.5
Average
115 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Never use you again.
August 4, 2021
Reply from EverLighten
Hi Justin,
We are really really sorry for your bad experience.
As we explained to you in the email before, since everything EverLighten makes is Customized, our process is that our customer sends us a request first. Our customer service representative will then reach out to customer (usually within 1 hour) to regarding to the design, pricing and all the other details. After everything is confirmed, customer can place the order and we will proceed with sample and production. But instead, you placed the order directly without letting us know at all! That's why the delay happens.
But still we are very very sorry about this. We have changed our process to prevent such delay in the future. One of our customer service representatives Chris is now monitoring orders which come in without letting us know first.
We are very very sorry.
Best,
EverLighten Customer Service Team
Fantastic service
Fantastic service and really engaged. The level of work quality for our custom troop patches was amazing. The team was excited to help us out and even threw in a few added products. Will be looking to do business with the Everlighten folks again.
July 12, 2021
This is the 2nd order and they haven’t…
This is the 2nd order and they haven’t disappointed yet. Order with confidence they will make your vision come to reality.
July 11, 2021
Great customer service and design crew
Great customer service and design crew! They helped me with my design until I absolutely loved it! Shipping was free and fast. The production was also fast. They definitely care about their work and do amazing! Highly recommend. Will continue using them for my sock company (have bought 200 pairs and counting :)).
July 2, 2021
Great Challenge Coins!
Kenny was super responsive and our Challenge Coin giveaway was beautiful...AND it was a rush job that no other vendors would accept. The only issue was with UPS and that was no fault of theirs....COVID times!!
July 2, 2021
It was a nice try.
The leather patch is cool. The logo is off-center. Also, it is almost impossible to use for the purpose it was purchased for (despite complete disclosure of the intended purpose). And, it was very expense. The customer service was friendly--but did not help us successfully deploy their product.
July 1, 2021
Reply from EverLighten
Hi Jon, we are so sorry our final product doesn't meet your requirements. One of our customer service team members - Chris has just reached out to you. We want to remake your products for free and want to help you create the exact products as you want.
EverLighten Customer Happiness Team
quick and great communication.
June 21, 2021
Still waiting on response
June 20, 2021
Exceptional communication
Exceptional communication. Fantastic support and delivery.
This is how it should be done :)
Thank you!
June 18, 2021
Excellent customer service
Excellent customer service! Very responsive staff. I received high quality race medals in time.
June 11, 2021
Large 3 Color Chenille Patch
Everlighten produced a high quality, detailed, large, 3 color, custom, chenille patch for us. Their communication was clear throughout the entire process and they were open to corrections and changes. I'd definitely work with them again.
June 9, 2021
Kenny C did an amazing job with a lot…
Kenny C did an amazing job with a lot emails back and forth.
Thanks again
Patches look great, design and quality very good.
Nic
June 7, 2021
They have great customer service and…
They have great customer service and excellent quality will return for business.
June 4, 2021
Great Quality
Great Quality, Fast Service!
Everlighten and Kenny were very responsive and helpful in getting my order fulfilled quickly and the custom socks we ordered came out even better than anticipated. Everyone loved them
June 1, 2021
Amazing Product (Small Iron Patch) and…
Amazing Product (Small Iron Patch) and the Best Customer Service.
May 26, 2021
Communication was very timely and…
Communication was very timely and everyone was very polite and helpful!
May 20, 2021
I enjoyed working with Kenny
I enjoyed working with Kenny. Kenny answered all my questions within minutes of my email.
May 11, 2021
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