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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the process of collecting samples easy and efficient, with many appreciating the convenience of at-home testing. The results are often seen as informative and comparable to those from traditional medical labs, helping people understand their health better and make informed decisions. However, a significant number of people were dissatisfied with customer service, describing it as unhelpful, difficult to reach, and unresponsive. Many encountered issues with contacting the company, reporting that their inquiries went unanswered or that they received conflicting information. Some customers also experienced problems with product descriptions, finding them misleading or incomplete, particularly regarding single-use items or kit expiration policies.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express dissatisfaction with product... See more

Service

Clients share ambiguous opinions on service. While some customers praise the service, highlighting its... See more

Customer service

Users describe negative interactions with customer service, consistently reporting a lack of helpfulness and... See more

User experience

People report ambiguous experiences with user experience. Many customers found the process easy, efficient,... See more

Customer communications

Consumers find contact to be a frustrating experience. Many reviewers report difficulties reaching customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I warned them I would do this . . . . They didn't think my concern/complaint merited a response. . . . . Don't order their food sensitivity (or possibly any other blood-based) test without first linin... See more

Company replied

Rated 5 out of 5 stars

Easy to gather sample, clear instructions & online videos. Straightforward shipping thru USPS. Only confusing step was blank label for sample packet. Watched video 2x to be certain what info was neede... See more

Company replied

Rated 5 out of 5 stars

Some shocking results but they were right about those. I notice several folks who can't follow the simpl blood draw directions. It is not that hard at all. Presson your wrist and hold your pricked fin... See more

Company replied


Company details

  1. Home Health Care Service

Written by the company

Join thousands of individuals who have already taken charge of their health with Everlywell. Whether you're proactively managing your well-being or seeking answers to specific health concerns, we're here to support you on your journey to better health. Visit us at www.everlywell.com to explore our range of testing options and start your journey towards a healthier, more empowered you.


Contact info

3.2

Average

TrustScore 3 out of 5

510 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So grateful for Everlywell...

I am so thrilled I decided to order the Womans Health Hormone test. For a year I haven't felt myself and my doctor kept ordering regular blood work and saying I was fine and I just needed birth control. I knew something was off. I took a leap of faith by ordering this test as a last ditch effort to find out why I have been feeling so horrible. It turns out all of my symptoms are because of low hormone levels, that were found from this test. Now I am able to feel myself again. So grateful for Everlywell!

April 9, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for taking the time to leave us a review! We're so happy to hear that you've gained helpful insight from your test results.

Rated 3 out of 5 stars

I was not happy with how this…

I was not happy with how this appointment went. I purposely scheduled a visit through Everlywell thinking the physicians were familiar with these tests. The NP didn’t have any clue about the test. She, also, did not really go over my results with me. All she told me was that hormones can change and to retest in a few months. She also was yawning on the call. I’m pretty upset and don’t feel I should have to pay for this visit.

April 7, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear your experience didn't meet your expectations. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you in any way we can.

Rated 1 out of 5 stars

I used them for a variety of tests

I used them for a variety of tests, and one came back that needed to retest. They sent another test to me, which I NEVER received and 4 months later they claim it was delivered during the holidays and won't give me a refund for something I already paid for. Extremely, disappointed in them for not issuing a refund when I clearly didn't get the test they sent. Will not be using them again.

April 9, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear about the difficulty you experienced. Please reach out to us at contact@everlywell.com so that we can look into this further.

Rated 4 out of 5 stars

The test was easy to do and results…

The test was easy to do and results were fast. This helped me identify foods that may be causing reactions that I wouldn’t have thought of.

April 4, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for taking the time to leave us a review! We're so glad to hear that you gained peace of mind from your test results.

Rated 4 out of 5 stars

Easy instructions and detailed explanation of results

The instructions were easy and it was easy to register my kit online.
The only downside for me was that I would have liked the results faster. It took 8 business days to get results from the time I mailed them. That's not horrible, but if they could be available within a day or two of the lab receiving them, it would be excellent. Many of us are doing the at-home tests to get some results faster. Other than that, I really appreciate the detailed explanation of my test results--in a way I could understand. It was easy to download the PDF and send it to my doctor for followup. I highly recommend.

April 1, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review and we appreciate your feedback! We're so happy to hear of your positive experience, and appreciate you choosing Everlywell for your at-home testing needs.

Rated 5 out of 5 stars

Fast

Fast, efficient, informative, easy-to-use, thorough. Would use again and recommend Everlywell.

April 7, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for choosing Everlywell for your at-home testing needs!

Rated 5 out of 5 stars

10/10 highly recommend

I love Everlywell. The test arrived quickly and The lab processed them right away. It is great being able to take different tests in the comfort of your own home. The process is easy and quick, With excellent instructions that are easy to follow.

March 28, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review! We're so happy to hear of your positive experience, and appreciate you choosing Everlywell for your at-home testing needs.

Rated 5 out of 5 stars

The test is easy to do with clear…

The test is easy to do with clear instructions. The results matched my symptoms and gave me insight so I could know what avenue to pursue for my health. I was convinced my cortisol was high but it turns out I'm probably in early menopause. No wonder all the cortisol hacks weren't helping.

April 3, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for taking the time to leave us a review! We're so happy to hear that you've gained helpful insight from your test results.

Rated 5 out of 5 stars

Very informative feedback on the blood…

Very informative feedback on the blood work. I like the quick overview but also being able to read more about certain parts. The test taking was a bit of work, especially on the second test taking day when I had to spit in the tube for 5 minutes 4 times a day. But I guess it was still easier than going to the doctors office

March 25, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review! We're happy to hear that you've enjoyed the convenience of at-home testing with Everlywell.

Rated 1 out of 5 stars

I took a Testosterone test - a complete joke.

I took a Testosterone test - it came back at 2992 dl/ml - this would be three to four time MINIMUM higher that a normal result. I questioned it, and they said they checked and yup, that's what the test said.

Absolute garbage testing.

March 31, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.

Everlywell tests are processed by CLIA-certified labs using validated methods and strict quality control standards. We understand that unexpected results can be concerning, which is why our Customer Experience Team is always here to help clarify the process and offer next steps when needed. If you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com.

Rated 5 out of 5 stars

The tests I ordered had easy to follow…

The tests I ordered had easy to follow instructions, results came back in a reasonable amount of time. The food sensitivities tests could have had a little bit of an explanation of ranges but that’s not a show stopper. Will definitely order again.

March 19, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review! We're happy to hear that you enjoyed the ease, efficiency, and privacy of at-home testing. Of course, if you have any outstanding questions about your results, please don’t hesitate to reach back out to us at contact@everlywell.com.

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect - process is easy and results were available when promised. A+

March 28, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thanks for your wonderful feedback! We're excited that you found our services helpful. We appreciate your trust in Everlywell!

Rated 5 out of 5 stars

Very good customer service

I waited too long to do and return a test & you all provided me with a replacement - which I 100% appreciated. My results where not necessarily 5 star, because I question the validity. I recently had 2 bad allergic reactions from the same ingredient & two different locations (one a business/one a home and different preparations) - I specifically got the test for more items to check for that suspected item & it came back no reaction. Additionally, things in the test I took 3 years ago came back with different results. I know that can change over time, but my allergies are not getting better, by any stretch, so I regret buying the test instead of just self editing for an ingredient I know caused a reaction.

March 15, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review! We're happy to hear that you've enjoyed the convenience of at-home testing with Everlywell. We are however sorry to hear that you were disappointed with your results. We appreciate your thoughtful feedback. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com.

Rated 1 out of 5 stars

Never again, go with another test

Sample received at lab 3/8. Results received 3/25, initially promised 3/14 after 3 emails of excuses. I won't be using Everlywell again.

March 25, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that your results took longer than expected. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell. Whatever you need, we’ll be here to help you move forward with your results.

Rated 5 out of 5 stars

Test was so easy and got results back…

Test was so easy and got results back in about 1 week. Recommend to friends and family!

March 26, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

We appreciate your kind words! It’s great to know that our services met your expectations. Thank you for choosing Everlywell!

Rated 5 out of 5 stars

Test was extremely well packaged and…

Test was extremely well packaged and the instructions were easy to follow. The results came back quicker than I expected. I'm very satisfied

March 23, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for the fantastic feedback! We're glad you found our process easy and effective. We look forward to serving you again!

Rated 5 out of 5 stars

Great customer service

Great customer service. I messed up on my initial test card and they sent a replacement card. It took a while for it to arrive but it arrived nonetheless.

March 27, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thanks for your great review! We’re so happy to hear that you had a smooth experience with us. Your support means everything!

Rated 5 out of 5 stars

Trustworthy

Fast, Reliable Experience!!

March 24, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review, ! We're so happy to hear of your positive experience, and appreciate you choosing Everlywell for your at-home testing needs.

Rated 5 out of 5 stars

Easy and a good price

I like having the results on the app. Decent variety of tests. Would like to see some more extensive tests.

March 19, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for choosing Everlywell for your at-home testing needs and we appreciate your suggestion!

Rated 1 out of 5 stars

SCAM

Scam. I paid for the testosterone at home test kit, registered it on their website, sent it back with the enclosed usps return label, showed delivered on my account in a couple days, waited 10 business days for results, contacted support, and they said they never got it. Then they responded to my inquiry email stating this it was the postal services fault that they never got it. When it was showing received & delivered on my account/ their own website

March 3, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your feedback and we are sorry to hear of this shipping mishap. Please note that shipping is controlled completely by the carrier. When we see instances like this, it is usually because USPS uses a method of scanning where large shipments are delivered and scanned in as batches rather than each item being scanned individually. Due to this batch scanning method, every so often, we see packages get scanned in that have not been delivered to the labs. We are truly sorry for this inconvenience. If you have any outstanding questions, please do not hesitate to reach out to us at contact@everlywell.com.

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