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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, often describing items as well-made and durable, with prints that match expectations. The customer service receives praise from several people for being quick, helpful, and effective in resolving issues, making the overall process smooth. However, some people were dissatisfied with various aspects. A number of customers reported issues with order fulfillment, including significant delays, unreceived items, and a lack of communication regarding dispatch. There are also concerns about product quality, with some reviewers mentioning receiving items that differed from descriptions, had poor print quality, or showed signs of wear after washing. Additionally, some customers experienced frustration with customer service, citing ignored emails and unaddressed questions, leading to unresolved issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality. Many consumers praise the high quality of prints and... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the high quality of prints and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the quick response times and... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the fast and... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the customer service team... See more

Based on these reviews

Rated 3 out of 5 stars

Received 3 different shirts, one of which was supposed to be a different type of shirt according to the listing (classic versus essentials) and all 3 were Gildan heavy cotton shirts with one shirt i... See more

Company replied

Rated 3 out of 5 stars

Ordered this t-shirt on everpress from lostinspace-redux. The color I ordered is 'dark orange', but the color I received looks totally different than the color on the website. Pretty disappointing,... See more

Company replied

Rated 3 out of 5 stars

Update: I ordered a T-shirt in July and once the campaign ended I had no response for months after. It was a hassle to contact and get a reply from them. However they recentl... See more

Company replied

Rated 4 out of 5 stars

I had a really good experience ordering through Everpress. The garment I received was great quality, it looks and feels just as I’d hoped. I was also really impressed with their customer service. They... See more

Company replied


Company details

  1. Printed Clothing Store

Written by the company

Supporting grassroots creators & reducing waste in fashion through made-to-order apparel campaigns.


Contact info

3.2

Average

TrustScore 3 out of 5

730 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service. Terrible Postal Service

Amazing customer service by Jimmy who not only swiftly attended to my email but also provided me with options in terms of solutions. Slay Monarch!

Hate the postal service that was being used as my package took too long to be updated in the system (3 months even after i paid extra for Express) and pretty got lost in transit.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Support

Excellent Support, my Order got lost on it‘s was to Germany, but i got a refund for my order without and Problems.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

All is easy

All is easy, good quality and an nice help support. All is perfect 🫶 Thank you so much everpress

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

They have the best support

What made my experience so good was not only the great product, but above all the support. I approached him with a small problem and received an immediate response, helpful, friendly and human. In times when support is mostly computer-generated, often without the possibility of speaking directly to a person, this gives me as a customer a really secure feeling. I'm super happy with how everything went.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Huge thanks to jimmy

Huge thanks to jimmy who helped me all week with an issue I had with my order. Brilliant customer service and very helpful.
Look forward to my next order.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great tees, excellent customer care

I ordered from Everpress several times, love the “brand”, their mission and the tees are great.

They also have an excellent customer care, being able to get back to me very quickly and nicely about a little problem I encountered with one of my items.

Definitely recommended.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Everpress was really helpful when something went wrong with my delivery, going above and beyond to find a replacement for me and send it my way. I really didn't expect that, and it made my day when I received the reply about this! Would definitely recommend them to others.

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

Zero customer service

No one answers your emails, customer service is zero once they get your order. My order was a birthday present but was worthless as it didn't come in time and they ignored my request to send it to a different address. Wouldn't use again.

April 29, 2024
Unprompted review
Everpress logo

Reply from Everpress

Hey Sue,

Thanks for your review and sorry to hear about your experience.

Our Support Team will usually respond with 24-48 hours and would never actively ignore any request that comes through.

The Team have taken a look and it seems like only one email came through - back on the 27th of April. No worries, as the Team will be more than happy to investigate this one for you. If you send them an email at hello@everpress.com or through the link below, they can follow up from there:

http://evrp.rs/customer-support

Again, really sorry for your experience here.

Rated 3 out of 5 stars

Excellent customer service

2 of the shirts I bought never made it to my home. One of them was the wrong size (not because they shipped an incorrect size, more like I got 2 smalls, one fit me and the other one didn't). Still, every time i reached out to them they were attentive and provided great customer service. The shirts that I did end up using I love.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. The website is easy to navigate and the brand supports causes that are important to me. My order was delayed in the post so I contacted customer service who came back to me really quickly and were extremely helpful.

April 3, 2024
Unprompted review
Rated 4 out of 5 stars

Good Communication

Although the item took a while to arrive, there was steady communication with staff that provided alternate prompt options in case the item did not arrive. Very pleased with the service, and although the item arrived a bit later than estimated it arrived in excellentconditions.

March 30, 2024
Unprompted review
Rated 2 out of 5 stars

5* designs with 1* quality

Such fantastic designs and so many that I would want. But ordered one t shirt, it looked a little less bright that on the screen but that happens and didn’t think any more of it. Three washes in and it’s really faded, I’ve kept it but it’s now not something I feel I can wear outside and more of a home top! Shame the quality isn’t there.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great Clothing and Designs

I have bought from this site before and the quality of their materials is excellent. Their designs are great and I have never had any problems with my orders. I would highly recommend this site to others. Overall, I am very satisfied with my purchase and will definitely be a returning customer. Just a heads up, after around 10 washes, the colors of the prints may start to fade, but this is a common occurrence with other similar shops as well, so it's not a major concern in my opinion.

December 20, 2023
Unprompted review

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