i was another person who had to pay £5 a month to access talktalk emails with everymail. i have wasted 2 evenings trying to delete my account as its no longer needed. the stupid chat bot keeps te... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Terrible cannot speak to a person ,I was on the bot for 3 hours asking a simple question as to why my ability to send emails was no longer valid . After this time an assistant took over a real p... See more
I have the same problem as all who have reviewed every mail.com paid £50.yearly subscription charge on 8th August couldn't send mail on both email accounts set up on talktalk mail,you can't get to sp... See more
Company replied
Like a previous listing here, I was not aware of the imminent migration of my talk talk e mail to Everymail. I cannot get through the help bot( misnomer if there ever was one) to get through to a pers... See more
Company details
Written by the company
We work to provide a valuable and convenient modern email service, primarily for people whose original email providers are discontinuing their service. We provide a way for people in this situation who want to continue having access to these vulnerable emails and email address to subscribe and keep the service securely and reliably.
Contact info
Germany
- everymail.com
1.3
Bad
88 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 24% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No one to speak to... No Contact numbers
No one to speak to . Do not complete any Direct debit EVERYMAIL Question .... are you just scammers ?? . Still cant send emails via Talktalk and have now ensured the DD is cancelled ..
Shame on you TalkTalk for handing your customers to such a useless organisation known as EVERYMAIL
July 30, 2025
Unprompted review
Reply from Everymail
Hi there,
I'm sorry you seem to have had some difficulty with this transition. I've sent you a request for more information through Trustpilot, and if you send your details, I'll see what I can do to help you out.
Just to clarify though, we are Everymail - a group that has been providing the email service that TalkTalk provided to its users, and now working to provide a means for former customers of TalkTalk who do want to keep the email addresses and mail to subscribe to our service a do so.
We don't use ads, though, and we can't do it for free. We charge what we hope is a fair price to continue hosting and managing your email securely and reliably.
As Talktalk/Tiscali is changing to…
As Talktalk/Tiscali is changing to Everymail I subscribed on 22nd June 2025 and still cannot send emails. The notification says to subscribe. I have contacted Talktalk customer service who referred me to Everymail, all that happens then is it opens the talktalk page of emails. Absolutely awful. Cannot send emails to change my email address to another.
August 11, 2025
Unprompted review
Reply from Everymail
Hi there,
I sent a request for more information through Trustpilot, and if you can provide this, I'll have a look and see what I can do to help with your issue.
One possibility:
Without knowing your details, there is something that is tripping up a number of our customers trying to subscribe. After you create a direct debit mandate (if you use that payment option), this can look a bit like you've subscribed. You'll get an email confirming that the mandate is created and that Everymail can charge you.
But, if you don't continue through the rest of the subscription process, then you don't actually buy a subscription.
This is a quirk of how direct debits work and a requirement from the banks and payment processors. Maybe this isn't your issue, but if you provide your details I can check on things directly.
I have paid for a subscription
I have paid for a subscription to keep my TalkTalk emails. I still however cannot send out emails from any account as I still need to "subscribe" I cannot chat to a real person beause according to the chat bot I need to "subscribe". I have contacted talktalk, who suggested contacting everymail. I did but cannot speak to anyone because i need to "subscribe" Do you see the problem!?
July 30, 2025
Unprompted review
Reply from Everymail
Hi there,
I sent a request for more information through Trustpilot, and if you can provide this, I'll have a look and see what I can do to help with your issue.
One possibility:
Without knowing your details, there is something that is tripping up a number of our customers trying to subscribe. After you create a direct debit mandate (if you use that payment option), this can look a bit like you've subscribed. You'll get an email confirming that the mandate is created and that Everymail can charge you.
But, if you don't continue through the rest of the subscription process, then you don't actually buy a subscription.
This is a quirk of how direct debits work and a requirement from the banks and payment processors. Maybe this isn't your issue, but if you provide your details I can check on things directly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.