Covid test instructions too small for person with normal eye sight to read! Far too much information crammed into leaflet. Really it’s not rocket science is it? A few simple clear cut instructions on... See more
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Test did not come on time defying its purpose. Poor service and money wasted. Paid £15 for nothing really. This company, like many other allegedly verified by our government, falls under category of t... See more
Company replied
I had to buy day two tests twice in October and November due to business trips to the continent. Each time, one pcr, the other lateral, there were no issues in ordering, receipt, use and return/report... See more
Company replied
AVOID AT ALL COSTS: We booked pre-departure tests but presumably due to their inadequate systems the receipt said the test would only be dispatched AFTER the departure, which was obviously completely... See more
Company replied
Company details
Written by the company
Everything Genetic Ltd, a genetic testing company, has been working with over 200 corporate partners providing PCR at home COVID-19 test kits, since the start of the pandemic. Their aim is to help get cancer patients back into clinics for vital testing and treatment. It has processed more than 400,000 samples over the past 12 months, culminating in launching a direct to consumer service in April 2021 to support travellers with their mandatory PCR tests.
Contact info
George House, 6 Beam Heath Way,, CW5 6GD, Nantwich, United Kingdom
- + 44 (0)1270 623179
- info@everythinggeneticltd.co.uk
- everythinggeneticltd.co.uk
2.7
Poor
717 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Long wait for results
Tests were posted Saturday evening and results arrived Wednesday afternoon after having called them the same morning.
So not so great.
December 17, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. These comments have been shared internally.
Efficient
Clear options on the website.
Clear instructions and kit.
The only improvement- could be clearer communication at the time of ordering about exactly when the kit would be delivered and email or SMS updates before delivery
December 17, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
A return
Didn't use test as Government changed rules to PCR but Antigen tests returned and credit issued promptly and in full. Many thanks.
December 17, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
Test kits arrived promptly
Test kits arrived promptly but by the time we travelled the regulations had changed to require PCR tests.
December 17, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
Kits arrived on time
Kits arrived on time, easy to use.
Sent back but results didn’t come back for ages. My daughters came back 3days before mine although being sent the same time
December 17, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
Did well and at least one of the…
Did well and at least one of the cheapest.
December 17, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
Excellent service
Excellent service - and refund when rules changed. Results received day after posting. Not the cheapest but reliable
December 17, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
I've used the company for 3 trips…
I've used the company for 3 trips recently - reliable and quick every time
December 17, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
Very efficient and smooth process.
December 17, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
We never received the tests we paid for
December 16, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for your feedback on our COVID testing service. Please provide more information so this can be forwarded for review.
Lateral flow test
I ordered a lateral flow test, but by the time I entered the UK the regulations had changed & I had to visit a clinic for a PCR. The lateral flow will be saved for when I need it. It did arrive promptly to my destination address.
December 16, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
A mixed experience
We trust your organisation and have used your tests several times to enable us to travel abroad. However, we found last time, when we ordered the LF tests, the instructions card enclosed with the test did not match the procedure we actually had to follow. The card instructed us to record a video of us taking the test, but we were unable to find the relevant link online to do this. If you change the way you expect clients to provide evidence of the test procedure, please can you ensure that the documents sent in the post faithfully reflect what we are expected to do and see online. Overall we would like to thank you however for your work and please pass this on to your staff. EVERY1151532
December 16, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. These comments have been shared internally.
Recommend this service!
We used for the lateral flow tests day 2 arrival from France to UK (just before travel rules changed again to PCR). Everything worked well: system was quite straightforward and we got our results quickly. Price was also reasonable. So hopefully, this will continue with now obligatory PCR tests. One puzzle was that my test arrived by tracked Royal Mail 2 days after my husband’s, despite me ordering and paying for them (ie the 2 tests) exactly same time. Not sure why system couldn’t post them out together? I guess it’s automatised or something. Anyway, we still had the two by the necessary Day 2 deadline.
I would recommend this company and hope to use again provided prices remain reasonable.
December 16, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
The Lateral Flow Test has never been…
The Lateral Flow Test has never been delivered.
Everything Genetic Ltd has never returned the fees which have been paid for their service.
The customer service requires you to deal with their logistical issue by yourself.
(I am really sorry that I had to leave this negative review here, I wish the purpose of writing here would be completely opposite).
December 16, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for your feedback on our COVID testing service. Please provide more information so this can be forwarded for review.
Ordering a test was quick and easy.
Ordering a test was quick and easy.
The processes was easy to perform and most of the instruction video was clear. The only confusing thing was the video was asking you to video yourself taking the test where as all you needed to do was upload a before and after photo of the test block, which was much easier. I am sure that has been sorted now.
December 16, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
Absolutely appalling
Absolutely appalling, never got the kit and never got reimbursement or replacement. Most unhelpful customer service (I have been running a mail order company for 21 years and have an idea of decent customer care)
December 16, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for your feedback on our COVID testing service. Please provide more information so this can be forwarded for review.
Watch for price changes
Watch for price changes. Apart from that the delivery and customer service were fine. Would not use again and have recommended to my friends another firm from the government list
December 16, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. These comments have been shared internally.
EVERY1155763
EVERY1155763. LFT provided by return. Refund provided due to change in travel rules. Excellent Service
December 16, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
Application for myself and my wife for visit to France
Application for myself and my wife for a visit to France.
The online application process was straight forward and the price was very competitive.
The test kit was delivered promptly.
Unfortunately our travel dates changed to May 2022.
Everything Genetics Ltd. have agreed to amend to the new dates.
December 16, 2021
Unprompted review
Reply from Everything Genetic Ltd
Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. These comments have been shared internally.
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