Adam was smartly dressed, polite & courteous at all times. Very professional and knowledgeable about his role, made me feel welcome (even offered me a cuppa) made me feel at ease whilst I was there or... See more
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Review summary
Created with AI, based on recent reviews
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I am with the Scunthorpe branch. The service is perfect. My account manager John is approachable and always infomative and friendly; he even remebers me in between long periods of confact. I am moving... See more
Company replied
I had a great experience with Ian at the Bradford branch. From start to finish, he was professional, friendly, and extremely helpful. He explained everything clearly, kept me updated throughout th... See more
The process was easy to follow from start to finish very professional with a personal touch. Paul my constant was honest, direct, kept in the loop with updates regularly and helped me throughout th... See more
Company details
Written by the company
Evlo is a business committed to financial inclusion, helping customers build a stronger financial future by empowering them with a personal, human approach and responsible borrowing options.
Contact info
United Kingdom
- evlo.co.uk
4.7
Excellent
12K reviews
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Staff work with you and make an effort…
Staff work with you and make an effort to understand your concerns
April 30, 2026
A very professional service
A very professional service
I would be happy to recommend your company to friends and family
April 23, 2026
the man i saw think he name was henry…
the man i saw think he name was henry or harry . he was fantastic very helpful.
April 30, 2026
Amazing company very helpful and…
Amazing company very helpful and friendly and really efficient went through everything and explained it all very easy to deal with would definitely recommend 100%
April 30, 2026
Fantastic customer service and thank…
Fantastic customer service and thank you to athiv i got through it like a breeze
April 30, 2026
Exceptional service,quick and easy…
Exceptional service,quick and easy ,Paul assisted and explained together with the Branch Manager really helps to sort your financial house.
April 30, 2026
I would like to thank Evlo for helping…
I would like to thank Evlo for helping me out of a stressful time in my life ,BIG thanks to Daniel for getting my loan started and for Gary who talked me through all the details in a very professional way , thanks to Evlo I can get on and enjoy the rest of my life .
April 27, 2026
Unprompted review
Outstanding Experience
The process was easy to follow from start to finish very professional with a personal touch. Paul my constant was honest, direct, kept in the loop with updates regularly and helped me throughout the loan application. The staff at the Newcastle branch are amazing welcoming, respectful and very professional.
Customer Sevice and the team are second to none. 10 out 10
Paul thank you for your help, guidance and professional advice. Again 10 of 10.
Highly recommend!
April 29, 2026
Brilliant Thank you so much for help
April 22, 2026
Great experience!
Great experience Trey explained every detail highly recommend this service
April 29, 2026
The service was good the staffs were…
The service was good the staffs were nice and Karen was excellent. From speaking to her on the phone to meeting her in the office it was 10/10. Explain every thing to me so I can understand and talk to me about depth management and made me feel welcoming.
April 29, 2026
Excellent friendly company,great…
Excellent friendly company,great friendly staff Excellent service, if they can help you they will and before you sign on the dotted line they go through everything twice to make sure you now what your signing, Richard dealt with my application can't thank him enough for his honesty.
April 29, 2026
It was very easy getting a loan from…
It was very easy getting a loan from this company from the beginning till when the money was paid out
Richard was very helpful he paid attention to every details and make sure nothing is left behind.He did excellent Job
April 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor experience, avoid there are lots of better providers out there...waste of time
Poor experience with the loan application process. I had a very frustrating experience with Evlo. The application process is unnecessarily intrusive and time-consuming. They require extensive personal information, including ID verification and even access to your banking data, which feels excessive given what follows.
After going through all of that and investing a significant amount of time, the application was simply cancelled without any proper explanation or even a basic notification. I had to chase for updates myself, which is unacceptable for a financial service provider.
If you’re going to collect that level of sensitive information, the least you can do is provide transparency and communication. The lack of professionalism and respect for applicants’ time is very disappointing. I would not recommend using this service.
April 29, 2026
Unprompted review
Reply from Evlo
Dear Customer,
We appreciate you bringing this to our attention. As a responsible lender, we are committed to conducting thorough suitability and affordability checks before approving any loan application.We are very sorry to hear about the difficulties you experienced with the loan process and the impact this had on your time. Our sincerest apologies for not picking up any issues with your application sooner. We hope you we would be able to provide our services under better circumstances.
Kind Regards,
Evlo
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