Evolution Solutions Reviews 1,964

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making every interaction pleasant. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the entire process, from initial inquiries to installation. Reviewers are particularly impressed with the smooth user experience, especially regarding the app and the clear explanations provided by the team. However, some customers also noted that the initial online home survey process was not straightforward and felt burdensome. Conversely, a small portion of people felt dissatisfied with a specific staff member's unhelpful attitude when asked for assistance with a task outside of their direct job description.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the efficiency and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process from order to... See more

Application

Reviewers highlight positive aspects of the app. Customers consistently praise the installers for their... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight good... See more

Based on these reviews

Rated 5 out of 5 stars

The whole process was seamless and stress free. From the very first conversation all information and advice offered was really professional.i was kept well Updated, The technician Ross who installed... See more

Company replied

Rated 5 out of 5 stars

Kieffer did a great job installing our Ohme epod charger. He was clear with suggesting where the charger would go, any potential issues that may arise and how he would install it, when the electri... See more

Company replied

Rated 5 out of 5 stars

We had our Evolution charger installed today. Our electrician was Daniel. What a character this Wigan lad is. He cracked on, crawling under the floor etc in great humour on a job that was more di... See more

Company replied

Rated 5 out of 5 stars

Just had our Hypervolt Home Pro 3.0 installed by Matt from Evolution Solutions. Lovely guy, on time and quick installation. He was great and went through everything with us and made it a pleasant, z... See more

Company replied


Company details

  1. Electric Vehicle Charging Station

Written by the company

Based in Accrington, Lancashire we work with customers helping you to fulfil your electric vehicle home and workplace charging needs. We supply and install simple and convenient electric car charging solutions, by offering knowledgeable guidance and excellent customer service to enable customers to confidently charge their EV at home and in the workplace.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good service

The electrian text the arrival time and was spot on.
He had a good attitude and the work was done very neat cleaning up afterwards

November 7, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Dennis, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and will be sure to pass this feedback to the electrician. Thanks for choosing Evolution Solutions.

Rated 5 out of 5 stars

Alex was great

Alex was great! Very efficient and friendly

October 16, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Emily, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and will be sure to pass this feedback to Alex. Thanks for choosing Evolution Solutions.

Rated 1 out of 5 stars

Absolutely one star I would rate it 0 if I could for customer service- charger cable doesn’t reach car no resolution provided and message ignored

Horrible staff,including the ones who book the installation and the engineers. The lady I spoke to when booking over the telephone was incredibly rude and offhandish. The engineer stated at the time I could message if I had an issue regarding the charger. When I contacted he never bothered to even respond! 0 for customer service. The charger cable didn’t reach the vehicle either which I stated in my message which was ignored

October 21, 2025
Unprompted review
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Reply from Evolution Solutions

Hi SK, thank you for your feedback. I can see that you have been in touch with Ohme in the last few days to raise this issue. We are sorry that you have not received the service that you expected and this is not reflective of the high standards that we hold ourselves to. If you could send your details to enquiries@evolutionsolutions.co.uk we will be able to resolve this for you. Kind regards ES.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful staff and engineer, pleasant to deal with. Transparent and flexible with their payment options and reliable to come as promised. The engineer was very friendly and did a great job, went above and beyond to ensure it was installed exactly how I wanted it. Thank you and well done to this company.

October 27, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Fahim, thanks so much for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience throughout the process and will be sure to pass this feedback to the team. Thanks for the recommendation and for choosing Evolution Solutions.

Rated 5 out of 5 stars

Kyle was fantastic

Kyle was fantastic, prompt and professional. Tidy work and communicative throughout. Top lad!

November 7, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Lewis, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and will be sure to pass this feedback to Kyle. Thanks for choosing Evolution Solutions.

Rated 5 out of 5 stars

Ev charger install.

The electrician informed me when he would arrive. On arrival he reviewed how I thought the cable should be routed and suggested a much better solution. He fitted the Ev charger exactly where I wanted it without any fuss or mess.

November 6, 2025
Unprompted review
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Reply from Evolution Solutions

Hi David, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and will be sure to pass this feedback to the engineer. Thanks for choosing Evolution Solutions.

Rated 5 out of 5 stars

First class service & efficient…

First class service & efficient installation by Kyle. Very friendly & helpful. Would definitely recommend.

November 6, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Mrs Evans-Hadley, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and will be sure to pass this feedback to Kyle. Thanks for the recommendation and for choosing Evolution Solutions.

Rated 1 out of 5 stars

Dear Sir

Dear Sir ,
May I just inform you of an experience I had today at Lenora Street
Bolton.
After ordering a Charging System from Your Company. I have got to let you know of How unhelpful your Staff member Alan was today . After asking for a hand to help me take washing machine out abit I can not move alone to havy..He said not my job..I understand that..but Im so small girl to move watching out by myself can u plase ..Nooo..not my job ..he just stand and looking at me ..and after that have to put watching machine back when Job done ..I kindly ask him again to help me he say No again... He Rudely . To my shock .I struggled and got it back by myself . But it would of been a lot easier if he had Helped me at the time.
Very Rude and very un professional .
The bad ever..
Thank you
Not recommend at allllll😡😡😡😡😡

November 6, 2025
Unprompted review
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Reply from Evolution Solutions

Hello, thank you for your feedback. Firstly, we are sorry that you didn't receive the service that you expected today. We understand that you spoke to one of our office team this morning during your install who apologised and explained that this is not reflective of the high standards to which we normally work. We would like to apologise again for the inconvenience caused.

Rated 5 out of 5 stars

Great installation

Matt the engineer was very professional, answered all the questions that I needed to ask and did an amazing job throughout the installation. Would recommend Matt again for future installation when needed. Overall great work.

November 6, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Sam, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and will be sure to pass this feedback to Matt. Thanks for choosing Evolution Solutions.

Rated 5 out of 5 stars

Great engineers installed well and…

Great engineers installed well and happy with the job, would recommend!

November 4, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Matt, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and will be sure to pass this feedback to the engineers. Thanks for the recommendation and for choosing Evolution Solutions.

Rated 5 out of 5 stars

Kyle turned up exactly when he said he…

Kyle turned up exactly when he said he would, He was efficient in his work and went that extra mile to hide the cables and place the charger out of view.
Wish all tradesmen were this amiable.

October 31, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Clive, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and will be sure to pass this feedback to Kyle. Thanks for choosing Evolution Solutions.

Rated 5 out of 5 stars

Very professional installation with …

Very professional installation with detailed instructions of using the charging application.

October 31, 2025
Unprompted review
Evolution Solutions logo

Reply from Evolution Solutions

Hi Khaled, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and will be sure to pass this feedback to the engineer. Thanks for choosing Evolution Solutions.

Rated 5 out of 5 stars

Pleasant and easy experience all round.

Just had our Hypervolt Home Pro 3.0 installed by Matt from Evolution Solutions. Lovely guy, on time and quick installation. He was great and went through everything with us and made it a pleasant, zero stress appointment.

The experience as a whole from talking to their staff about chargers to booking and installation has been easy and exactly how it should be. No complaints whatsoever. Would certainly recommend.

October 31, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Joe, thank you very much for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience throughout the process and will be sure to pass this feedback to Matt. Thanks for the recommendation and for choosing Evolution Solutions.

Rated 5 out of 5 stars

Kyle was polite and explained what was…

Kyle was polite and explained what was needed. Overall job well done

October 30, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Customer, thanks so much for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and will be sure to pass this feedback to Kyle. Thanks for choosing Evolution Solutions.

Rated 5 out of 5 stars

Good job 👍

Good communication, let me know when coming arrived on time and did a good tidy job. Answered any questions I had with good manners - good job 👍

October 30, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Paul, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience throughout the process. Thanks for choosing Evolution Solutions.

Rated 5 out of 5 stars

Really impressed with the ease of…

Really impressed with the ease of getting my charging point fitted. Alex was professional & quick. Would highly recommend!

October 30, 2025
Unprompted review
Evolution Solutions logo

Reply from Evolution Solutions

Hi Charlotte, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and will be sure to pass this feedback to Alex. Thanks for the recommendation and for choosing Evolution Solutions.

Rated 5 out of 5 stars

Fantastic service and efficient with…

Fantastic service and efficient with the installation process, would highly recommend using ES, they have been professional and thorough from the start

October 30, 2025
Unprompted review
Evolution Solutions logo

Reply from Evolution Solutions

Hi Steven, thanks for taking the time to leave this review, we really appreciate it. We are delighted that you have had an excellent experience throughout the process. Thanks for the recommendation and for choosing Evolution Solutions.

Rated 5 out of 5 stars

Very happy

Alex, our installer, was excellent. Turned up on time, got the job done exactly how we had wanted and did a really good, clean and tidy job. Whole process from initial booking with Dionne to installation by Alex was top notch. Thanks.

October 29, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Dicky, thanks so much for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience throughout the process, and we will be sure to pass this feedback to Dionne and Alex. Thanks for choosing Evolution Solutions.

Rated 5 out of 5 stars

Had my charger installed within a week…

Had my charger installed within a week of enquiry. Polite and professional team, easy to communicate with. They kept me updated throughout the process. Installer respected my house and worked tidily

October 24, 2025
Unprompted review
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Reply from Evolution Solutions

Hi Deb, thanks so much for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and thanks for choosing Evolution Solutions.

Rated 5 out of 5 stars

Great job

On time, neat job. Very polite and professional. Thanks Alex

October 28, 2025
Unprompted review
Evolution Solutions logo

Reply from Evolution Solutions

Hi Ian, thanks for taking the time to leave this review, it's much appreciated. We are delighted that you had an excellent experience and will be sure to pass this feedback to Alex. Thanks for choosing Evolution Solutions.

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