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Evolvepsychology Reviews 

198
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, professional, and understanding during sensitive assessments. Many people find the overall process smooth and well-organized, with clear guidance and helpful support from dedicated coordinators. Consumers note that appointments are handled with great care and empathy, making families feel entirely safe. However, some people mentioned experiencing frustrating delays and poor communication regarding long appointment timeframes. A few other people also felt that getting in touch via email or phone was extremely difficult when trying to chase updates. Reviewers also noted that missing paperwork or slow responses caused additional stress during an already challenging time.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, kind, and professional during assessments. Reviewers... See more

Service

Clients share ambiguous opinions on service, with many praising the polite coordinators, thorough... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as while many reviewers praised... See more

Response time

Reviewers highlight ambiguous aspects of response time, with some consumers experiencing extreme delays,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that friendly professionals make them... See more

Reviews shaping this summary

Rated 4 out of 5 stars

RTC is quicker than the NHS who are now going down the route of Needs Led assessment before an assessment can be offered. Waited around 18 months for a combined assessment which is good given waiti... See more

Company replied

Rated 5 out of 5 stars

Unfortunately with Miss communication and not having clear instruction and directions we had a rough start but after over coming speed bumps we had an amazing experience. We were heard supported and t... See more

Company replied

Rated 5 out of 5 stars

I am so grateful for all their help at Evolve. First assessment was at Exeter and all staff were so welcoming and assuring, which put me at ease. The other assessment and outcome were done by a very l... See more

Company replied

Rated 5 out of 5 stars

Great experience with Evolve for combined assessment. The whole team has been fantastic from start to finish! Very thorough and professional throughout. I just want to say Lauren Britcher is a c... See more

Company replied


Company details

  1. Psychologist

About Evolvepsychology

Written by the company

Evolve Psychology

At Evolve Psychology we specialise in high-quality ADHD, autism, combined AuDHD and dyslexia assessments for children and adults. Our experienced clinicians take time to understand each person’s unique needs, providing a supportive and compassionate experience from first contact to final report.

Why choose us

Founded in 2014 by Dr Laura Powling, Evolve was built on a clear vision: deliver expert, evidence-based assessments with empathy, care and attention to detail. We lead the way in neurodevelopmental assessments and provide trusted expert witness services for families, schools, employers and legal professionals across the UK.

Our services

  • ADHD assessment (children 6+ and adults)
  • Autism assessments (all ages)
  • Dyslexia assessments (8+ and adults)
  • Dyscalculia assessments (8+ and adults)
  • Intellectual disability assessments
  • Expert witness services

How you can access our services

You can choose Evolve via NHS Right to Choose or through our private assessment pathway. Whichever you select, our friendly team ensures every step of your journey is clear, comfortable and professional.

Evolve Psychology — specialist assessments that give clarity, practical recommendations and confidence to move forward.


Contact info

3.9

Great

TrustScore 4 out of 5

198 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(198)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Two years till diagnosis.

Firstly I am so thankful that my daughter finally got diagnosed but it took two years soooo long!
The doctor and staff where wonderful when finally got seen.

November 1, 2024
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Reply from Evolvepsychology

Hi Mary,

We're glad we could offer you a positive experience, thank you for your review. Unfortunately our wait lists can get quite long due to demand but we're constantly working on how we can lessen the wait time whilst also offering the best possible service to each individual person.

Rated 5 out of 5 stars

Great communication

Great communication, all staff very pleasant to deal with. Our Ed psychologist, Rachel Crabbe, was particularly helpful, and explained things well.
The only negative was the overall waiting time for an appointment, but I fear that’s the same with similar service providers.

March 24, 2025
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Reply from Evolvepsychology

Hi Rachel,

Thank you very much for your lovely review. We'll be sure to share it with out staff!

Rated 5 out of 5 stars

Very professional from start to finish…

Very professional from start to finish , all were lovely staff and nothing was to much trouble , if emailed they would reply the same day .
Thankyou all for your support with my son and myself getting his diagnosis .
Would highly recommend

March 11, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Andrea,

We're so pleased we were able to offer you and your son such a positive experience! Thank you for your review.

Rated 5 out of 5 stars

Great service, would recommend.

We had Jade for our assessments for K and felt thoroughly supported by her.
She explained things very clearly throughout and went back to school will further questions following assessment and meetings with myself.
I feel K's needs were really looked at in detail and it is great to have a diagnosis. Whilst we haven't yet received the full report (having just received the diagnosis) we have been given detailed feedback verbally to explain how the diagnosis decision was arrived at.
Would definitely recommend.

February 26, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Kelly,
Thanks so much for your lovely review. We'll be sure to pass it on to our team!

Rated 5 out of 5 stars

Very professional from start to finish

Very professional from start to finish. If I had queries about waiting times or paperwork, they were extremely responsive to my emails. The assessment was thorough and stringent and you made my child feel at ease throughout. The care and support was very person-centred and we wouldn't hesitate to recommend you. Special thanks to Leese and Sally who made my child feel a million dollars, and enabled him to be proud of his differences.

February 20, 2025
Unprompted review
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Reply from Evolvepsychology

Thank you for taking the time to leave us such a positive review! We'll be sure to share it with our team.

Rated 5 out of 5 stars

Great service

Evolve Psychology Services have been great. Very professional, effective communication, reliable and empathetic. The staff were friendly and understanding of my child and myself. Appointments were face to face and online which suited our situation well. Positive experience and would definitely recommend the service to others in a similar situation. Thank you to all involved.

February 20, 2025
Unprompted review
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Reply from Evolvepsychology

Thank you very much for taking the time to leave us a review, we're pleased we could offer you such a positive experience!

Rated 5 out of 5 stars

Evolve were absolutely brilliant

Evolve were absolutely brilliant! Sarah and Hannah were fantastic they made me feel completely at ease throughout the process. They were incredibly understanding and supportive, knowing how anxious I felt about having my daughter assessed for autism. Thanks to their professionalism and kindness, the experience was much less daunting. My daughter has now been diagnosed, which is a huge relief for us as parents, as it allows us to move forward with the right support. I can’t thank them enough and would highly recommend Evolve to anyone in a similar situation!

February 6, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Natalie,

Thanks so much for sharing your positive review of our services! We'll be sure to pass along the feedback to our team. We're ever so glad you got the answers you needed for your family.

Evolve

Rated 5 out of 5 stars

Polite and professional people

The process from start to finish was faultless we were kept updated on everything and the staff were polite and professional and friendly which helped with the sensitive and sometimes confusing questions. I would definitely recommend evolve thank you so much for all your help and support.

February 6, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Hayley, thank you very much for taking the time to leave us a review, we're pleased we could offer you such a positive experience!

Rated 5 out of 5 stars

No regrets with going with Evolve…

No regrets with going with Evolve through the NHS right to choose. Evolve have been very helpful in my son getting an ADHD diagnosis at the age of 13 after battling through his life so far! We felt listened to and they are very knowledgeable. A big thank you to Billy for his time, effort and empathy. We really appreciate it.

September 9, 2024
Unprompted review
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Reply from Evolvepsychology

Thank you for taking the time to leave such a positive review! We're so pleased you got the answers you needed.

Rated 5 out of 5 stars

Absolutely worth the waiting list

Absolutely worth the waiting list, not only do both myself and my child feel truly seen but heard too.
Now that we have reached the end of our journey with Evolve I feel confident that we have the correct and full diagnoses to best help my son.
Each and every interaction was done professionally, thoroughly and friendly.

I cannot recommend them enough.

January 24, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Lizette,
Thank you for your review, we're so pleased you had such a positive experience with us here at Evolve!

Rated 5 out of 5 stars

Fantastic service

We referred our son to Evolve via right to choose after battling and sitting on waiting lists for years with other services. The team at Evolve have been fantastic from start to finish, communication is quick, clear and professional and all time frames are stuck to. We worked with Carl and Shabeena who are just brilliant, they put myself and son at ease through out. I can't recommend Evolve enough, finally having the answers we have fought so long for has made such a difference to our family.

January 21, 2025
Unprompted review
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Reply from Evolvepsychology

Thank you for your lovely review, we're glad to have been able to help you and your family!

Rated 5 out of 5 stars

great place

lovely building and people , everyone we came across was nice and understanding. very calm and patient with my son while doing his assessment. would use Evolve for future needs. Thank you for your help.

November 27, 2024
Unprompted review
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Reply from Evolvepsychology

Hi Sarah,

Thank you very much for your feedback, we're pleased you had such a positive experience!

Evolve

Rated 5 out of 5 stars

Evolve was very professional

Evolve was very professional, always responded to emails the team was very experienced and explained the process. The waiting list for NHS was unbelievable but we only waited a short time and finally got the answers we new and helped our young adult to understand THANK YOU so much

September 4, 2024
Unprompted review
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Reply from Evolvepsychology

Hi Tanya,

Thank you very much for your feedback, we'll pass it on to our team!

Evolve

Rated 5 out of 5 stars

Hello and thank you

Hello, my name is Barbara. We had such a good experience with Evolve and a team members. Evolve was extremely sensible with us and they always responded for emails. Also people assessing my son was brilliant and well knowledge, polite and kind. I don't have enough words to say THANK YOU for the whole team. My son have a diagnose now and we are happy that we choose Evolve pathway. Special THANK YOU for Liz and Billy, all the best from Barbara and Karol😊

January 16, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Barbara,
Thank you very much for your glowing review! We're very pleased you had such a positive experience with your son and will feedback to our team.

Rated 5 out of 5 stars

I recently had a very positive experience and thorough feedback!

I recently had a very positive experience with Evolve during a neuro assessment for my son. From start to finish, the process was handled with professionalism, care, and understanding. The team took the time to explain every step, ensuring I felt informed and reassured throughout.

The assessors was incredibly patient and engaging, making my son feel at ease during what could have been a stressful experience. Their thorough and compassionate approach made a significant difference, and the detailed feedback we received was both insightful and actionable.

I am truly grateful for the support and expertise provided by Evolve and would highly recommend their services to any parent seeking clarity and guidance in understanding their child’s needs.

January 14, 2025
Unprompted review
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Reply from Evolvepsychology

Thank you Christina for your lovely review of our services, we're glad to have been able to provide such a positive experience for yourself and your son.

Rated 3 out of 5 stars

There were some initial…

There were some initial miscommunications between Evolve and the school which led to a significant delay in Lauren getting on the waiting list but I was pleased that Evolve agreed to restablish her position on the waiting list where she should have been if the miscommunication hadn’t happened. There was an 8 week wait for the report following the assessment which seemed very long. The review meeting post diagnosis explained what behaviours Lauren presented which led to an autism diagnosis and there was a lot of sign posting to organisations post diagnosis but I think it would be useful to have a follow up session with Evolve to help her understand what her particular challenges are. What does her autism look like? We don’t know.

October 9, 2024
Unprompted review
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Reply from Evolvepsychology

Many thanks for taking the time to review our services on Trustpilot.
Whilst we don't currently offer follow up sessions we are developing our services all the time. We will be launching training for parents in the Spring, you can either follow our social media for updates or if you'd like to be added to our mailing list please do email enquiries@evolveps.co.uk
Thank you, Evolve

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