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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers express significant dissatisfaction with the company's subscription practices, particularly regarding automatic renewals without prior notification. People report being charged for annual subscriptions they no longer use or had forgotten about, often immediately after a free trial, with no reminder emails before the charge. Consumers also find the app itself to be very basic and not worth the cost, especially when compared to other available options. The majority of people were dissatisfied with the customer service, describing it as unhelpful, inflexible, and unresponsive to refund requests, even when the app was barely used or the charge was noticed immediately. However, some customers also noted positive experiences with customer service, highlighting prompt responses and effective issue resolution in certain cases.

What people talk about most

Subscription

People report negative experiences with subscription, primarily due to unexpected auto-renewals and a lack of... See more

Application

Clients share negative opinions on the app, with many expressing dissatisfaction and feeling misled due to... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and unsympathetic... See more

Payment

Consumers express significant dissatisfaction with the payment process, particularly concerning unexpected... See more

Refund

Reviewers express widespread dissatisfaction regarding refunds, citing that the company is inflexible and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Very basic programmes and very basic apps. Just get one session with a PT with the price you pay who will be more helpful for workouts.

Rated 2 out of 5 stars

Very basic app with very basic content. Could definitely get more out of one PT session for the amount you pay for this app. Subscribed via their website as I had a discount, not knowing the o... See more

Rated 1 out of 5 stars

Very annoyed I subscribed in 2025, stopped using it in July 2025. I deleted my account on the app, but because I had originally set my account up on the Website, they have charged me an auto r... See more

Rated 1 out of 5 stars

This is insane, the year is 2025 and this company will take money out of your account without any notifications prior to the renewal. Imagine having a yearly subscription you forgot about and t... See more


Company details

  1. Fitness and Nutrition Service

Written by the company


Contact info

2.9

Average

TrustScore 3 out of 5

672 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

The best mat I’ve ever had

The best mat I’ve ever had! Very fast delivery, would recommend it to everyone

February 6, 2024
EvolveYou logo

Reply from EvolveYou

Hi Anna, so great you are loving your mat! Thank you for your review 😊️

Rated 5 out of 5 stars

I love that I've got everything planned…

I love that I've got everything planned for my workouts including exercises, sets, reps, rests! There's a wide range of programs and trainers to choose from depends on your taste!

February 5, 2024
EvolveYou logo

Reply from EvolveYou

Hi Eva, Thank you for your review! So great to hear the app helps you with planning your workouts 💪️ You'll smash those goals in no time!

Rated 5 out of 5 stars

Love it

Recently got the evolve you lifting straps. Genuinely the best ones i’ve ever gotten. Super comfortable, love the pink and the anti slip grip has been a game changer for me. 100% recommend.

January 31, 2024
EvolveYou logo

Reply from EvolveYou

Hi Naomi, thank you for your review! So glad to hear you love your straps and I hope they continue to help you smash your fitness journey!

Rated 5 out of 5 stars

Excellent app!

January 29, 2024
EvolveYou logo

Reply from EvolveYou

Thank you for your review! It's great to hear you're loving the app 😊️

Rated 5 out of 5 stars

Easy use and navigating of the app

Easy use and navigating of the app. Great workouts and recipies

January 28, 2024
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Reply from EvolveYou

Thank you for your review! We're working hard on bringing so many more exciting things to the app this year that we know you'll love!

Rated 5 out of 5 stars

Love this app!

January 28, 2024
EvolveYou logo

Reply from EvolveYou

We appreciate your review! So great to hear you're loving the app, we have so many exciting things coming this year so keep an eye out!

Rated 5 out of 5 stars

Great start up app

I've been using EvolveYou (previously Tone & Sculpt) for a few years now.
Can't recommend it highly enough. It gave me the courage I needed. Its very user friendly and I love to earn my stars and be part of a century club!

February 4, 2024
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Reply from EvolveYou

Hi Natalie, a big congratulations for reaching 100* stars! Thank you for your support throughout the years, keep smashing it and we'll always be here to cheer you on!

Rated 5 out of 5 stars

It is a very good application

It is a very good application, it has everything you need for your training. I love it, I highly recommend it.

February 3, 2024
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Reply from EvolveYou

Hi Deisy, thank you so much for a wonderful review. We are so glad you're loving it- keep smashing it!

Rated 5 out of 5 stars

I love it!

I love it!! You are able to customize to you, not the other way around! You can build what works best for you!

January 26, 2024
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Reply from EvolveYou

Hi Brooke, thank you for your review! It's great to see you're loving it, its so important to us that our users feel that they can make the app work for their personal fitness goals 💪️

Rated 5 out of 5 stars

Amazing!!!!

They were always very on point and keep up with my needs!! Fixed my problems right away. I love this app 6 months in and I see change.

January 31, 2024
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Reply from EvolveYou

Hi Arellano, thank you for your review. We're always here to help and it's great to hear you're loving the app!

Rated 5 out of 5 stars

This app changed the way I workout

I downloaded the evolve you app after seeing Krissy Cela on YouTube and my life is forever changed for the better. I am super-introverted and short on time everyday but my workouts are important for my emotional health. It is my at home personal trainer that I can pause when it’s time to move the laundry to the dryer. I have tried new workouts and targeted different areas with confidence because there are clear descriptions for proper form. When I downloaded the EvolveYou app I downloaded motivation, structure, accountability, etc. thanks Krissy Cela

February 1, 2024
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Reply from EvolveYou

We're so happy to hear EvolveYou has helped you gain confidence in trying new exercises! Keep up the amazing work 🫶

Rated 5 out of 5 stars

I've had the EvolveYou app going on…

I've had the EvolveYou app going on four years now and I depend on it, so much. I've always been pretty active, but never with a plan or proper structure. This app is very much worth the yearly subscription. I hate trying new things, and so I'm always hesitant to try a new trainer but I'm always glad I did. It keeps things fresh and fun. Love it! 💖

January 28, 2024
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Reply from EvolveYou

Thanks so much for your review Sonia! We're so happy to hear you're loving the app - keep up the hard work! 👏💙

Rated 3 out of 5 stars

Good if you are an absolute beginner…

Good if you are an absolute beginner and don't know how to find workouts online, on youtube, etc.

I quickly regretted my yearly subscription, the app doesn't really remind you to increase the weight, it just gives you the option to do that on your own when you want, and I was looking for more options regarding that, not just hey do 4 sets 10 reps of this exercise, but progressive overload options. Somehow I was under the impression, since a lot of trainers have gym plans and talk about progressive overload in general, that the app will offer options regarding this, beyond just tracking your weight manually. I can do that in a notepad.

If you are looking just for a workout plan to follow, you can easily find free ones online.

January 22, 2024
Unprompted review
EvolveYou logo

Reply from EvolveYou

Hi Jovana, thank you for your review. We value feedback from our community and more information around increasing weights is something we can consider for the future. If you do feel you need guidance around fitness related questions, please email us at community@evolveyou.app the team are always here to help!

Rated 5 out of 5 stars

I like the programs that I do in Evolve…

I like the programs that I do in Evolve you app , very detailed and you can do exercises at your own space , there’s alway an alternative exercise which I like most , in love with this app

January 5, 2024
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Reply from EvolveYou

We've always got you covered, thanks for your review 😊

Rated 5 out of 5 stars

Fantastic

Fantastic! I love to train Barre with Emelie- so tough but great🤩

January 5, 2024
EvolveYou logo

Reply from EvolveYou

Love to hear this 🙌

Rated 1 out of 5 stars

Need to reach CS? Good luck

Have reached out about an issue with a code at least 4 times across multiple weeks and have heard crickets. I understand the holiday rush, but this is insane.

January 18, 2024
Unprompted review
EvolveYou logo

Reply from EvolveYou

Hi, we're a little busier than usual however people are still getting a response to their queries. Please contact via the website and once submitted you will get 'we've got your request' email and then someone in the team will pick this up, alternatively you can use live chat when we're open for a faster response time. 

Given no details have been provided, I have been unable to give you a direct update on your query, or confirm if this has since been resolved, if not we hope to have this resolved shortly for you. 

Best wishes, Lucy - Customer Experience Manager

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