Evri Parcels Reviews 651

This company are utterly and totally useless. I find it hard to believe that this company ever got a licence to operate in the UK. Evri are the worst deliver company I have ever dealt with. I make a number of orders from various sources and when I see that Evri are the delivery company my heart sinks. I live in a flat which is gated and fenced all the way round. I have provided entry codes for the gates. I have provided entry codes for the flats, i have included my phone number on the delivery instructions. Yet still Evri drivers make no effort whatsoever to deliver parcels. I have been outside and watched an evri driver walk ro the entry gate literally push the gate which won't open and walk away with the parcel. I once challenged a driver and said I put all the instructions. This driver told me "unless the instructions are leave with neighbour or leave behind bin... we don't read them, we don't have time." When you complain you have a ridiculous chatbot to navigate who just hangs up if it can't find your package. When you what to take the matter the matter further the chat bot has "technical issues" in the unlikely event you do manage to get past the chatbot. If you ask for a phone call reply, you get and email from Claire. If you ask for an email you get an email from Claire. Claire has answered all my complaints about this incompetent company and I have made many, only through sheer perseverance did I get past Chatbot. Every single email from Claire with no exception are word for word exactly the same. I believe that Claire is just another level of Chatbot. In no case has Claire helped me. She cannot escalate my complaint, she cannot take further details and she can never find any further information about my complaint. This company I believe is a scam. It is run by God knows who and is franchised out to the local drivers who are essentially their own bosses. On one occasion my package was sent back to sender. So I went mad after many complaints and reviews about this company. Claire could not find my package and she could not escalate it. She is very good at apologising. So we re ordered and our original order turned up and was delivered by Evri. Well I use the word delivered loosely. It was thrown over the fence. By the driver and was lying on the ground about 70-80 metres away from my flat door. I then got a message saying "good news we have delivered your package". There was a click box that said "is there a problem with your delivery" so I clicked it fully intent on making yet another complaint about this woefully inadequate company, and I end up..... with the chatbot. The thing is I have added the same instructions to Amazon, DPD and Royal Mail and I have no issues, their drivers follow the instructions. One Evri driver must have read the instructions as he phoned me, to tell me that the delivery instructions I put on took him to another building. So I opened the Evri page and read my instructions out as I wrote them and to my absolute surprise these instructions took the driver directly to my front door. Before I could ask who I can talk to in Evri the driver hung up. When I tried calling him.back the number was unrecognised. How can you return a call on mobile for the call to be unrecognised. So many parcels I have ordered have been sent back to sender only never to return back to the sender. I now believe that Evri steal the goods, or sell them on themselves to make money. I cannot express it enough stay away from this company, they are rogues, carpetbaggers, fraudsters and you will loose your package and your money if you entrust anything to these lovers, and my experience is based on many incidents with them not just a single incident. To Claire I ask prove you are human and not just an alter ego of chatbot.

Buying some hiking gear last few weeks, various parcels.
DPD 2no, near perfect
Royal mail 2no, near perfect
UPS 1no, military precision
Evri 3no, 2 of those over 7 days delayed/lost in their system, one delivered as expected but without any updates.
They are either grossly incompetent or disgustingly corrupt.
If you are offered other delivery options just take it, I paid 60p extra for the UPS delivery, so worth the peace of mind. Any other delivery, even pigeon, will be an upgrade on these jokers!
AVOID!

If I could give this company a minus score I would, impossible to speak to a human being and drivers claiming to have tried delivery when they haven't turned up, and lie even though you can produce cctv evidence!

H0483A1316944269 tracking number
Evri refused to fulfill my call for a call back. After my parcel was not delivered within the specified time 31/5/25 - 6/6/25.
Till tjis moment ebri have not updated its tracking system, which will give me the opportunity to gauge my expected delivery.

My order was from TEMU, according to temu tracking it arrived and is with delivery depot(EVRI)
Evri in tjis case is offering an unprofessional service

TERRIBLE SERIVE

Two separate deliveries not delivered. The tracking system says the items were delivered, but we have not received them.

H02M7A0015970131

T024YA0020949060

Absolutely useless aviod at all costs had 2 damaged already no customer services no human contact left loads of emails 2 weeks damaged goods buy recieved whicn cost me money put load of fragile stickers all over the boxes wont be using this company again handlers don't care throwing boxes around cost me money so when I am selling something let the buyer no i refuse to use to use this courier service again

I sent a parcel to HK on 7th April and it arrived in HK 2 weeks later. I was then told it had the wrong address on it and would be returned on 28th April. I still have not received it. I sent a parcel in May and it took 5 days with the Post Office. I am so cross as I can’t find anyone to talk to. They give you a phone number or website and you get no reply. PLEASE USE POST OFFICE to send a parcel abroad.

As usual a rubbish company who can’t deliver.
Why do
Companies use them?????

I will be posting here and ask for update with one star each day until Evri reply to my complaint and update.

Tracking: H03TJA0120059564

Absolutely useless. Constantly miss delivering parcels to wrong address. Then can’t find them. No customer service. No one answers the phone or responds to emails. Complaints are just ignored.
DO NOT USE THIS COMPANY!!
Your parcels WILL go missing, get damaged or end up at a random address the other side of town.

This company shouldn't be in business. They are incompetent. Every parcel i send and pay for 2 days delivery takes over a week to arrive. Unless its been lost again of course.
Spend your money elsewhere on a better courier.
You are wasting your time with this pathetic company.
You cant even get to speak to a Human only leave a voicemail that mo one responds to.
DISGRACEFUL!!!

Lost my parcel. Sender won't refund and Evri just don't care. Shockingly awful company. Why on earth are they in business. Disgraceful!!

We all know. They are the pits! Wish companies would stop using them, is it worth the few extra pence saved? Of course not. Parcels missing/stolen. Delays for no reasons. Had a parcel stolen recently, a very large and heavy one. Don’t trust these lot

Numerous parcels delayed lost and undelivered. I have put reviews on Evri but now find Evri parcels which are all bad. Senders please stop using them. Buyers are stopping buying from you

When purchasing make sure company does not use Evri. Still waiting for parcel and now company are having to replace item and EVRI have tried to send back to them and not the customer

Why is it as soon as I've ordered a parcel and see the the delivery is going to be by Evri i know there is going to be a problem?
Sure enough my last order off eBay with Evri the delivery service then days on end saying we've got your parcel,out for delivery,no parcel delivered, again endless going on their tracing service with the same old answers we expect to deliver today,no parcel its got to the stage now were I'll cancel anything that has got Evri as the delivery service.🤬

If I could leave zero stars I would. This is the timeline of your truly shocking service

We've got it
15:45 - Mon Jun 02
We've collected your parcel

03:29 - Wed Jun 04
We're processing your parcel at our hub

11:04 - Thu Jun 05
Your parcel is at our local depot and on its way to you

07:14 - Fri Jun 06
Due to the size of this parcel, We've arranged for it to be delivered with a specialist Evri courier and it will be delivered on the next working day

07:14 - Fri Jun 06
We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day - I ASSUME YOU WORK MONDAY AND TUESDAY OR DO YOU JUST BLANTANTLY LIE

14:20 - Fri Jun 06
Your parcel is being sorted at the senders local depot - WHY HAS THE PARCEL BEEN SENT BACK TO THE SENDERS HUB?

14:02 - Mon Jun 09
We're processing your parcel at our hub

On it's way
06:38 - Wed Jun 04
We've got your parcel and We're processing it for you

04:21 - Thu Jun 05
Your parcel is at the delivery depot and we'll let you know when it's out for delivery

15:30 - Mon Jun 09
We've got your parcel and We're processing it for you

05:29 - Tue Jun 10
Your parcel is at the delivery depot and we'll let you know when it's out for delivery

On it's way
10:42 - Thu Jun 05
Your parcel is on its way to you today - OH NO IT ISN'T

10:44 - Thu Jun 05
This parcel is bigger than we expected, so a specialist Evri courier will need to deliver it. We're sorting this now and We'll update your tracking as soon as it's on its way - WHY HAS IT TAKEN YOU 4 DAYS TO REALISE THAT THE PARCEL WON'T FIT INTO A CAR. SURELY YOU KNEW THE SIZE OF THE PARCEL WHEN YOU COLLECTED IT?

Update on your delivery
10:27 - Wed Jun 11
Your local courier will deliver your parcel between 10:30 and 12:30 today

11:32 - Wed Jun 11
We're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day - I DO NOT BELIEVE THIS FOR ONE MINUTE

This was an important part we needed for a machine. Had we known Omtech used Evri before we placed the order we would never had ordered from them. We're a small business and your truly shocking service and resulted in us having to cancel a number of orders. We dispatch 1000's of orders ourselves each year and would never even think of using Evri because of this.

Got a reply from Evri asking for further details but no link to post my reply

Absolutely TERRIBLE delivery time.
I avoid any company that sends via Evri.
Delivery guys are great, its the system and hold ups that makes their jobs impossible.
Item can be waiting for days from arriving at local dispatch point to actually leaving dispatch point and getting to me.

Sent a very, very large parcel from Warwick to Stanmore two weeks ago and still not delivered. Cost me over £12.00 but until it is delivered back to the company I purchased the item from as a return I cannot obtain my refund of £133.00. It was sent me me by the supplier using Evri so I thought I would use them to return it. Big mistake!
So Evri are you going to refund my £12.00 payment? Pathetic!
Two days later! Same old message. "Your parcel is at the depot waiting for delivery." Then unable to speak to anyone again, as it was 2 DAYS ago, because Evri are experiencing technical issues! Will these be the same technical issues you were experiencing two days ago? So here is the deal, Evri. Since you are clearly refusing to take calls and you are costing me money, i.e.£133.00, I am waiting to get refunded, and since I cannot talk to anyone about the insurance you took off me for insurance. You have until Monday, June 16th, after that it will be the small claims court, since I have to conclude you have lost my parcel. So I make that £145.00 you owe me including the fee I paid you to deliver it, including the insurance.