Evri Parcels Reviews 651

Where’s my parcel… it’s difficult to find ways to talk human. Awful service.

Parcel sent 23/5. Due to arrive28/5. It did not. It was declared lost. Impossible to speak to anyone in person at Evri. Artificial intelligence only on email. Automated replies on phone which cut off. I replaced parcel contents and resent. Evri chatbox said they would deal with a claim. Parcel eventually turned up after a further 9 days so I asked for only the duplicated postage. Evri have never bothered to reply. They may not be as expensive as Royal Mail but in my experience are unreliable and uncommunicative. Never to be used again.

Evri is the WORST parcel courier ever . Twice in two weeks my items have been dumped somewere by the same driver Jayne .Contacted Evri the first time who accepted they lost the parcel
And offered no compensation . Just a weak sorry .The same driver has again not delivered my item
And I have received the exact same email
Saying sorry it’s lost . No offer of compensation. I am going g to take legal
Action against them
As this company getting away with this on such a large scale .i urge anyone not to use them .

I have had a parcel with Evri since June 6th, 2025, at 1:22 AM. Since then, I’ve been trying to track it down, but the system always leads me to a chatbox that just says someone will get back to me, which has never happened. The reason we send or order parcels is because we need them, and waiting this long without communication is completely unacceptable. It’s extremely frustrating, especially since I’m waiting for my children’s important school documents. I was hoping they would have received their items by now. There’s no call center number to contact—only an option to confirm that they have my parcel. I’m really angry and disappointed by the service.

Parcel not delivered been 11 days now.numerous emails and chat bots all saying it is out for delivery but never comes.then says its lost.last 2 updates were your parcel is out for delivery today sun 8th June then says sorry can't deliver will deliver tomorrow 9th June today.said between 3 and 5 pm did not turn up.sent email got automated email saying courier behind on delivery but will be delivered.absolute bull.s..t never arrived.disgusting way to treat customers who's running this company? Hope he or she is not getting a bonus for failure.never using them again.

The worst delivery company on earth!
They keep abandoning the parcels in one of the block lobbies without even bothering to buzz. Many parcels have been stolen in the past month. My block has two entrances and my parcel was abandoned at the other entrance. Disgraceful!

Would give zero stars waiting yet again for evri to deliver my parcel if you can't get the staff to fulfill orders stop talking them absolute joke of a company

This lot are total morons, requested my parcel delivered to my safe place, but the driver left it on my doorstep on view to everybody walking by, so when I got home about 6pm, it was gone thanks to the dumb driver that can't read instructions, how hard is it really, there is even a sign on my door saying where to leave it, will not be buying off anyone who uses these morons🤬
This is not my first bad experience with these idiots

Evri is the worst delivery service on the face of the planet. They're unreliable, unresponsive, un-everything. I don't know how a delivery company can be as bad as they are and still get custom from shops! I make sure now not to buy from shops using Evri delivery.

AWFUL SERVICE, I SOLD SOMETHING ON EBAY, THE BUYER STUPIDLY REQUESTED EVRI - I PACKED AND PLACE AT EVRI PICK UP ON 03/06/25 AND IT IS STILL SITTING IN THE LOCAL DEPOT (KETTERING) ON 09/06/25.
I TRIED TO SPEAK TO A HUMAN BUT IMPOSSIBLE, I RAISED A COMPLAINT LAST FRIDAY, STIL NO UPDATE, HORRENDOUS SERVICE

Received an email asking me to rate my delivery. WHAT DELIVERY?. They said my parcel had been posted through my letterbox but it would have been too big to have been but through. The picture of “Proof of delivery” was a picture taken in the delivery drivers car. I asked for the exact time of delivery as I have CCTV. The time didn’t come but the parcel was delivered 4 days later. What a shower of ****. They haven’t even been in touch to apologise. Why does any company use this courier. Would have given them a 0 rating if I could have.

My complaint is as a seller who has been chasing a parcel since I dropped it off at the Parcelshop on 3 June where it was scanned and I was given a ticket. Parcel weighs 2.6kg and size is 13x13x22cm.
H051JA0119366338
According to tracking the parcel did not get collected but on checking next day with staff I was informed that all parcels had been collected. This is where the problems start as it turns out the package was not scanned by the courier/agency worker before he took it so unfortunately tracking could not be updated to show where it was in the system. I would be curious to know what the courier has done with this item, after all, a parcel doesn't just disappear into thin air but I will let you draw your own conclusions as to what could have happened. It is now 8 June and despite being told someone would get back to me by 6th I am still waiting..........

If I could give a Minus I would. Not for the 1st time this useless company claim to have delivered my parcel from Amazon but it has NOT been delivered here. Sadly in Manchester Evri employ a lot of people who neither/barely speak, read or understand ENGLISH & who in the past have delivered to completely different addresses .The photo of where they have dumped it is 100% NOT HERE

Today Evri sent me a message asking me to phone them. I tried 5 times & each time I tried to enter the tracking number they asked for I was cut off after only entering 3 digits.PLEASE PHONE ME as at 81yrs old I am getting very annoyed

They only get a star because they got the right address. If I buy online and then find out this lot are the couriers my heart sinks
They cannot take delivery instructions and dump valuable items on yr doorstep often with damaged packaging not once had a good experience with this company but I guess you get what you pay for
RG

Stay away from evri at all costs. Parcel expected 31st May, as of 6th June, still hasn't arrived. Continuously fobbed off with alternate delivery dates. When you want to escalate to complaint, no human to talk to, just AI.

Beyond sh*t I planned my day around the delivery so we could get everything done in time. Delivery scheduled for 17.00 to 18.00 only for them to change it exactly 15.30 to between 14.30 and 15.30 I get an email whilst I'm miles away in which they just left my items in the communal hallway which I did not agree too. Terrible terrible service

Really wish companies would stop using Evri, the parcels often go missing or not delivered even when you've paid extra for next day delivery. You also cannot speak to a person it's all bots. This also provides an opportunity for scammers. I commented on Instagram and then had multiple scam messages of people posing as Evri customer service employees. The irony being I don't think Evri have customer service employees. I'm genuinely going to have to stop online shopping as the last 3 out of 4 orders haven't gone smoothly when Evri have been involved

My usual Evri courier always gets five stars, this one was not the usual one, this one could'nt be bothered to ring my doorbell or knock on the door, fortunately I was in a room where I could hear my gate open, and then close, wondering why, I opened the door to find my parcel just dumped on my doorstep, it was raining heavily, It was not left in a safe place, I have no safe place. Evri delivery photo actually shows it abandoned outside my front door, courier says it was left outside my back door which is not accessible unless you climb over a 2 metre high gate !! It could very easily be picked up by anyone passing. Couriers are paid to deliver a parcel, not dump it in the pouring rain on a doorstep. I had no plans to go out today, so, if not stolen, it would have been out all night and until around 10am the following day, disgusting.

I am reposting this because it is increasingly evident that Evri, as a delivery company, does not prioritise its customers. Their communication channels, particularly for missing parcels, are ineffective, and the resolution offered a mere £20 refund plus the postage fee is entirely inadequate.

On 4th April 2025, I was standing at my front door waiting to receive a delivery from Evri. The tracking information suddenly stopped updating, and I was later informed via email that the parcel could not be delivered that day and would arrive on 5th April 2025. That delivery never occurred, and to this date, I have not received my item.

This is not an isolated incident. Just a week ago, a friend of mine experienced a similar issue. An Evri driver marked a parcel as delivered, even uploaded a proof-of-delivery photo then left with the item. My friend was not home to accept the parcel, yet Evri insists it was successfully delivered.

A simple search online reveals that countless other customers have suffered from missing parcels, poor service, and lack of accountability. A company that claims to serve the public yet consistently fails in transparency and reliability should reconsider its place in the market.

What is most frustrating is the inconsistency in Evri’s responses:

First, they claimed my item was a prohibited parcel.

Then, they stated the item had been located and would be delivered.

Later, they said the delivery was under investigation.

Eventually, they confirmed the parcel was missing and issued a refund of only £20 plus £4.95 postage.

This is unacceptable. I am deeply disappointed, and regardless of how long it takes, I am committed to holding Evri accountable for this experience.