Evry Reviews 227

Awful company , poor organisation, beyond bad customer service. Always delayed and they lie about attempted delivery. Puts me off online shopping when I see the only delivery option is Every. They used to be Hermes , they were bad than. Changed the name but not the extremely poor service.

If I could put zero, I would. You keep my parcel at your centre for more than 3 weeks. I tried to contact you different ways and no response. What of company you are???

My wife is having numerous problems with this dreadful company. She receives messages that a delivery cannot be made because: "This parcel is bigger than we expected, so a specialist Evri courier will need to deliver it".....BUT these are both small parcels so it seems this is just a convenient tick box to cover up the fact that they are incompetent at meeting their delivery schedules. I cannot believe that LK Bennett uses such a totally useless, deceitful courier.

The delivery person didn't Knock not even once, just throw a slip in my postal thing and when I've heard it ecause I was near the door I just see him running. What the actual hell is this ?

I wish I could rate it as 0 stars. Horrible! Left instructions, all info - but parcel was sent back to sender I don't know why. And each time the same. Hermes was fine, but now it is the worst service

Scam….. my friend sold PS5 on eBay and send it with Evry and it was stolen… I sent important documents and never got there…. So don’t use this company at all. Customer services don’t reply to my emails.

Terrible - all the delivery issues that I get are because so many ebay sellers use Evry. I wish there was a way to see if sellers use Evry - so I could buy from someone else. I sell a few spare items on ebay. i alwsy use Royal mail 1st Class - it costs a £ or 2 extra, but in 95% of the time the parcel really does arrive with 24 hours. The best I ever get receiving Evry parcels is about 7 days and the wirst is infinity - shipments lost.

It's unbelievable how incompetent and appalling their service is.
From now on I'll cancel any online purchase with delivery with Hermes/Evry, straight from the start.

Worst delivery company ever! I am now avoiding ordering from retailers that use evry, once again I have a notification that my parcel has been delivered today but it hasn't and I have been in all day, I think they are corrupt to do this to make the retailers they are delivering for think they are efficient, I also got a notification yesterday that my parcel was being delivered between 8pm-9pm again this did not happen and I was not surprised at all!

Check who carrier before buying something. If EVRY, do not buy or have any business with them. Thieves and liers. To many parcels lost/stolen but on tracking records marked as " delivered ". Boycott them.

This it's the worst delivery company,I wait 2 weeks for sort it a problem with undelivered parcel after this they pass me to packlink🤣🤣.AVOID EVRY IF YOU DONT WANT PROBLEM!!!

Order no. H00IAA0411471046
Marked as delivered, but it was only a lie.
Probably lost by the driver.
The parcel was a gift for my son's first easter.
He was left without one, thanks to Evri.
Disgraceful.
Submitted a complaint days ago, I have only received an automatic reply.

I suggest to Trustpilot to have a ZERO as some company are not worth even 1 star.

In this digital age, customer get update if courier is running late, not Evry. The ETA is set in the morning 1:30pm to 2:30pm.

I make sure I am at home but it is 4:35pm and no sign of courier or any update.

Evry should close down the business and business users should avoid using Evry.

Customers, before placing orders with online business, should check which courier are they using and if it is Evry, don’t buy from them.

Update at 17:10.
After I posted this review, I got email from Evry at 16:50 that “ Your courier now estimates they'll deliver between 18:00 - 19:00”!
Such rubbish company, making customer wait whole day as if we don’t have other things to do.

Update 16:14
Although, I was at home with cars in driveway, still the driver did not bother to ring the bell. Delivered to next door neighbour which I had given instruction, if in case I am not home!
Useless, company, don’t use them ever.

As stated before, check the courier company used by business you are buying from before placing the order.

ZERO STARS. This company should not be used. Businesses should use different delivery companies. They don't do they're job. Delivery drivers don't do the job they are paid for. Parcels are missing very often

Awfully service from evry.
Order couple sockets from ebay ,which never arrived.
Had a massage to informed me that my package is damaged beyond repair and it wouldn't be deliver.
Tried to contacted them and not answered. Why this company its still in business,and why nobody do anything about this company which stealing people?
This the tracking number evry provided. (H0067A0134353349)

Ordered some goodies from Look Fantastic, Evry delivered an empty box. I checked the bottom of the parcel box and it had been broken into and stolen. Disgusting. DO NOT US EVRY.

no customer service, no phone, no email, no way to contact them, they just pretended to try to deliver an international order, then they pretended they will deliver it the next working day and finally sent it back to the sender.

One of their drivers came to collect our parcel on 9th Feb, it said on his device that it had "already been scanned", he told us it would be delivered anyway, but that we wouldn't be able to access the tracking. I assumed he would have manually input this onto Evry's system, but the next day, another one of their drivers came to try to collect the same parcel that had already been collected.

On the tracking code we were given it now says the parcel had "insufficient packaging" to collect, but this was not the case at all. I've now tried every contact number and Email possible for Evry/Hermes and cannot find any option describing my issue, nor can I even speak to an actual person, only being fobbed off by their telephone-bots.

It's disgusting a company is allowed to operate selling a "service" while offering nothing in the way of actual customer service, we will never be using these clowns again.

Such a horrible service
The parcel is missing despite the delivery confirmation emails was sent at 12.25 and I went downstairs to collect the parcel at 12.45 but the parcel was not delivered in reality.

Customer service is not resolved the problem. Very disappointed with this company.

This company was scheduled to deliver on December 30, guaranteed.
After lots of prompting and chasing we finally reached a definite delivery date of January 17th no further delays.
How do you get out of that? Return it to the sender instead of delivering it!!
Now I have to source alternatives as the originals are now out of stock.
How can this company continue trading?