Evry Reviews 227

It’s sooo bad! They leave parcel on the floor and they get stolen. Costumer service is soooo bad can even speak with anyone

Wish I read these reviews sooner! Terrible non existent customer service. Cheap looking products and is not delivered in the shipping time frame provided. Avoid Evry! There are so many other much better companies with nicer products out there at the same price point.

In line with various reviews, I'm quite surprised by the absence of a direct customer service line. Their contact number directs you to an automated system, offering only predetermined options. After recording a message, the promise is that someone will return your call.

I've been attempting to locate my parcel for the past three weeks, and this experience has left me with the decision to avoid using Evri in the future.

Horrible experience, my Parcel was completly open and broken, ithem inside damaged, the driver left the Parcel and left without give me time to ask what happens, looks like someone Jump on my Parcel, i spend money on It and what i recive back? Rubbish. Shame on you

Although delivery driver was fine, I had been tracking parcel which seemed to be with evry a few days before getting to me. Royal mail would have been quicker in this instance as small parcel.

Evry is, by far the worst delivery company in the UK.

It used to be called "Hermes" and the reputations was, deservingly, so bad that they had to change it to "Evry" in the short lived window of life of this renamed company, the whole country seems to be aware of how horrible it is.

I gave them a try, as a seller because Etsy just added them as a delivery option. 1 out of 2 parcel disappeared into thin air... Paid a premium for next day delivery and it has been in limbo for over a week

to make things worse, there is no way to get to anything remotely similar to customer service other than probably the dumbest AI agent in the age of AI.

How can a logistics company have no customer service phone line? They don't even have a real chat service available. All right if you just need to drop off a return at your local store, but utterly frustrating when deliveries go wrong, and they do.

My Saturday guaranteed delivery arrived on Monday night, barely any viable update in-between. The driver was a kind man, he was nice and looked exhausted.

No phone number to complain...the drivers doesn't care to knock on door even if I'm waiting for my parcel ..and always is happening to get message I'm not home or no access...when gate is broke and you can see it and they don't wanna come to knock on door ...and I don't have a choice to chose the delivery company because I will never chose this company... better Royal mail at any hour ...you need do something regarding your driver's Every..and I will tell you on location Oldham

The worst and most unreliable delivery company. Missing parcels, parcels delivered to the wrong address, never on time. Courier person saying that no one was at home when I was! They do not ring the bell either they get the address wrong.
To get a delivery with them is a lottery.

Very bad service !!
We buy goods online from House of frazers and we paid for second day delivery as few of the products suppose to be a birthday present ! We are waiting for 2 days and no info about the parcel !? They keep saying that the parcel is to big and they need a special delivery !
Second time when this is happening!!

Worst delivery company in UK.
Very, very bad service

I wrote a review for this company few days ago and straightway they contacted me by email and not just once twice for the same complaint. Thanks to trustpilot, as couldn't contact them before on the phone not even helpful in chat either.
I would like to say, I have received all my parcels now. Also the new ones on time as well.
Hope they will keep this in future deliveries as well. Will say thanks to them as well. It might be the busy time as Christmas is soon approaching, I think.

The courtesy and respect from your driver's is second to none, am I just lucky? People just complain for the sake of it I'm sure, I have had nothing but excellent service, I'm sorry to rock your boat people but now and again give credit where credit is due, a white van man has a difficult job, I know they are late sometimes but Chill please the traffic is just
horrendous, to be honest I ordered on line so I don't have to drive down town and try and park up, I think they do a great job, when they changed the name and re organised the company it improved no end, well done
Every,
Mike
Stockport UK

Ordered a jumper got it delivered God knows where. Couldn't get in contact with them lost money and time. And this isn't the first time having trouble with them. Absolutely useless.

Absolutely useless, they delivered a parcel not to the customer but back to us, a coffee table Absolutely smashed to bits, and text saying good news your parcel has been delivered, plus you cannot speak to anybody. Nightmare company.

Waiting since Thursday on a delivery. Seems the only way to contract them is through a chat bot who answers with irrelevant answers and questions. According to tracking details still sitting at depot since Wednesday morning. No further updates since. The item I purchased from Amazon was from ninja. Surprised they sent this via Evry.

I worked as an employee for more than 7 plus weeks i never get paid, now almost a year ago very bed company as they are bad for the customers services they are also bad for the staff.

Worse delivery service ever. They reschedule my delivery every time. Always the same lie. We tried to deliver nowhere safe to leave your parcel, when it's a business address and there is always someone here. Should not be allowed

I am in shock at how you still operate as a company despite the poor delivery services and a lot of complaints. Unbelievable!!!