I was looking for a battery to my E-scooter but all I found was a battery that did not fit. After calling the support a couple of times I realized that I had do click on "Configure" and then I could... See more
Company replied
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My scooter motor stopped working after about two years of use. I contacted E-Wheels and received a quick response. The scooter was inspected and the motor was replaced under warranty. The whole pro... See more
Company replied
I entered the shop and the sales rep, a young bearded gentleman met me with a level service simular so the dinner ladies serving slop to Oliver Twist. He was non attentive, unforthcoming, ignorant... See more
Company replied
I bought a 30 km/h E-scooter for commuting purposes at E-wheels in Sisjön Gothenburg At home I noticed it only hit 20 km/h and so I placed a ticket to the E-wheels support same evening, it was... See more
Company details
Written by the company
Skandinaviens största återförsäljare av el-sparkcyklar. Vår virksomhet ble startet i Drammen, Norge i 2014 och sedan dess har E-Wheels levererat en stor del av Nordens små elektriska fordon och anses vara en pionjär inom det gröna skiftet. Har du köpt en produkt och behöver hjälp? Skicka oss ett mail på: mail@ewheels.se så hjälper vi dig
Contact info
Datavägen 31, 43632, Askim, Sweden
- mail@ewheels.se
- ewheels.se
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy
Easy, no problem with payment or delivery. The scooter hade some problems later on but service/warranty was no problem at all.
May 1, 2023
Unprompted review
Really good service and fast delivery
Really good service and fast delivery. We have ordered before and always very pleased with the products.
April 28, 2023
Unprompted review
Defective Scooter and Silent Customer Service - Beware!
I bought an electric scooter here. It doesn't work, no matter what I try. I asked the company for help but got no answer. I can't recommend this scooter or company because of this. Please be careful if you're thinking about buying here. I hope they fix these problems soon.
May 9, 2023
Unprompted review
Reply from E-Wheels Sverige
Hello,
We apologize for the inconvenience you've experienced with the electric scooter you purchased from us. It's disheartening to hear that the scooter is not working and that you haven't received any assistance from our company.
We take your feedback seriously, and we're committed to resolving this issue promptly. Please reach out to us directly at so that we can investigate the problem and provide you with the necessary support.
We understand your frustration and we sincerely apologize for any inconvenience this has caused. We value your trust and we're actively working to address and rectify these issues to ensure a better experience for our customers.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to make things right for you.
Best regards,
E-WHEELS 😊️
Everything was fine with customer…
Everything was fine with customer support and the product untill I wanted to send the E7 scooter back to upgrade to a E8 and they stopped answering.
They told me to send pictures as I did and had no reply since 10 May.
Sent a follow up message the 12 May. Also no reply.
Will update this review depending on whenever not they reply and help me or not.
May 16, 2023
Unprompted review
Nice quality and good customer service
Very good customer service! Fast respond and personal (not canned) answers. Have physical stores which can be handy in case something is wrong with the scooter. The scooters are of good quality. Good value for money.
May 16, 2023
Unprompted review
Had an issue regarding my E-wheels e2…
Had an issue regarding my E-wheels e2 and contacted the company by using their contact form on the website. They quickly contacted me for more details and after a few days they asked me to send the kickbike back to them as they couldn’t resolve the problem from distance. I have now waited for 3 weeks and haven’t heard anything…
But I was informed that service could take 2-5 weeks
March 3, 2023
Unprompted review
Alexander är king
May 9, 2023
Great quality
Great quality. I dont remember if it took 2 or 3 days to get the scooter. In runs smooth! I can recommend it.
April 26, 2023
Unprompted review
I ordered an el scooter a month before…
I ordered an el scooter a month before but still waiting. Very poor service
May 3, 2023
Easy peasy lemonsqeesy
May 6, 2023
My bike was broken when I got it
My bike was broken when I got it. A lot of trouble.
March 14, 2023
Unprompted review
Superbra service!
May 3, 2023
Horrible company
Horrible customer service that do not follow Swedish law. Does not respond in a timely manner. Had my electric scooter E2S V2 2022 for 4 months then the engine or something just got service errors. Now it has taken 2 months of reklamation. They blame the supply chain issues, something that no other companies have problems with anymore. Had to pay for huge packaging to send it back for service which according to Swedish law should be paid by the company if they have given you that instructions...
May 1, 2023
Unprompted review
I have got the bike with faulty engine…
I have got the bike with faulty engine and they will not accept the withdrawal because I have driven the bike more then 20km. Also, I had reported this long time ago, but customer service is extremely poor.
May 5, 2023
Unprompted review
The scooters are very very good
April 30, 2023
Unprompted review
My product came with a broken cable and doesn't work
My product came with a broken cable, and it doesn't work, and I need to figure out how to fix it, or if I should, in any case, I was supposed to be a gift for my son, and now I have to wait for technical support
April 27, 2023
Reply from E-Wheels Sverige
Hi Daniel, we apologize for the late comment via Trustpilot. We have responded to your email and are waiting on follow up information to be able to help you in the best way possible. Thank you in advance for your patience! Kind regards, E-Wheels customer service
Dålig support.
April 27, 2023
So far so good
April 21, 2023
I got my ES V2 Pro
I got my ES V2 Pro, a nice and strong scooter. Some delay in delivery, but now it is good. Easy shopping, and good support function.
April 15, 2023
Unprompted review
First scooter in my life
This is the first time I bought a scooter and both the product and customer service have been very good! Thank you for this experience!
April 13, 2023
Unprompted review
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