Excellent Sneakers Reviews 1,290

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Update: nog steeds geen geld terug ontvangen ondanks bericht dat de sneakers niet meer leverbaar zijn en geld teruggestort zou worden. Sneakers ordered on 15th July. At time of ordering they were... See more

Rated 1 out of 5 stars

Ordered a pair of adidas shoes. Seller has cancelled the order because of delivery issues. Now waiting for my money for more than 6 weeks. Seller postponed five times returning the paid amount. I re... See more

Company replied

Rated 5 out of 5 stars

Ordered the Nike Air Max Amsterdam, super exclusive shoes. Reached within only 2-3 days of ordering. Much cheaper than stockx/restocks and 100% authentic and unworn! Double thumbs up for this new vent... See more

Rated 5 out of 5 stars

I ordered a pair of Jordan 4s and the level of service I received was top-notch The shoes arrived to my door the same week I ordered them and in perfect condition Communication was very good t... See more

Company details

  1. Shoe Store

Written by the company

100% authentieke & ongebruikte exclusieve sneakers. Stuk voor stuk gecheckt op authenticiteit en krijgen pas een tag zodra deze is geverifieerd. Vertrouwd door o.a. Singer en acteur Gioia Parijs, Modellen Nikki Scharm & Sienna de martino.


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

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Replied to 26% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

overview

The shoes arrived in time, within a couple of days, nicely packaged and flawless.

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

worst store I have ever shopped

2 weeks ago I ordered shoes here. They say that it takes 1-2 work days for the shoes to arrive. I decided to email them when it had already been 7 days. When I emailed them it took about 2 days to answer, only for me to find out that it had turned out that they didn’t have the shoes. How is it even possible that you get a notification that your order is going to be send in a few days, but that they eventually decide that they don’t have them after all. I also still need to get my money back and i’m planning on reporting them to the police if they don’t send it quickly. I am never shopping here again and no one else should. If I could give this shop 0 stars I would.

July 22, 2024
Unprompted review
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Reply from Excellent Sneakers

Hi,

We have sent a request from Trustpilot for your contact information. Unfortunately we cannot find any customer with the name "Baba Nouschka" in our database.

Please respond to the request so we can look into it.

Thanks in advance.

Team Excellent Sneakers

Rated 1 out of 5 stars

I ordered Yeezy slides over a week ago…

I ordered Yeezy slides over a week ago to take with me on vacation. Received an email that my order was processed and I have not received any shoes to date. When I follow the track and trace number it sticks to label created. So they created a label at UPS but never delivered my package. I am leaving next Saturday and still don't have my shoes. While it says on their website that the delivery should take 1 to 2 days. I recommend you guys to do your order somewhere else. Because if you want your shoes in on time you will not get them here. And they can only be reached by email, where you have to wait a long time for an answer

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Bought a pair and was shipped quickly, when arrived the package was amazing and the shoe fitted perfect, I really recommend and will buy again here

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

Beware of fraud!

On the webpage it is stated that delivery times takes 1-2 working days. I ordered the sneakers on 6th of July, which means that 4 working days have passed, and in the meantime I received only 2 email answers without any clear information when the sneakers will be shipped or delivered. In the first email I was told quote: "We are working hard to process your order. I would like to ask you to
let me know if you do not receive a message within 2 days that your
order has been shipped. Then I will immediately see what I can do for
you!" This message came after I already waited for two working days, which practically means that I was asked to wait two more working days.

I asked them to either provide clear and precise information immediately or to cancel the order and refund my money, after which I received th following answer, quote:

"I see that no track and trace code has been created. This means that no deal has been made with the supplier. Other than that I can't see anything substantive. That's why I ask you to wait 2 days.
I will contact the department store from which your shoes are shipped regarding the status and email you back."

I am still waiting for them to get back with me. Unfortunately, if they don't refund me my money I will be left we no choice but to report them to the police and the comitte for protection of consumer rights.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't be better

Couldn't be better, I bought some Jordan 1 high and they arrived earlier than expected. The prices are very good compared to other websites. I will repeat for sure!! 🫶🏻🫶🏻

June 3, 2024
Unprompted review

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