Excelsior Cars Reviews 

489
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, noting its efficiency and professionalism from start to finish. Many highlight the staff for being incredibly friendly, helpful, and courteous, making journeys pleasant and stress-free. The booking process is often described as easy and efficient, with excellent communication throughout. Reviewers frequently commend the punctuality of drivers, who arrive on time or even early, ensuring a smooth travel experience. Many people appreciate the company's reliability, especially with flight tracking and accommodating last-minute changes. The comfortable and clean cars also contribute to a stress-free journey for many customers.

What people talk about most

Service

Reviewers consistently express high satisfaction with the service, highlighting its fantastic quality and the... See more

Staff

People report positive experiences with staff, consistently praising drivers for their friendliness,... See more

Booking process

Users describe positive interactions with the booking process, finding it very easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When our overnight longhaul flight landed 2 hours early they went above and beyond to get us home before our scheduled pickup saving us a horrible tired wait! Kam our driver was an absolute star co... See more

Rated 5 out of 5 stars

I’ve used Excelsior Cars a few times now for airport drop offs / pickups and always receive top service. They really helped us out on our most recent booking as we were delayed in resort and miss... See more

Rated 5 out of 5 stars

Excellent service from Excelsior cars. They drove us to Devon and picked us up a week later after our transport let us down last minute. Hasan is an amazing and friendly driver He picked us up righ... See more

Rated 5 out of 5 stars

This was our first trip with Excelsior Cars. Excellent service throughout the experience. Both drivers were punctual and very friendly. Our trip back with Kamran was very entertaining which kept us al... See more


Company details

  1. Airport Shuttle Service
  2. Minibus Taxi Service
  3. Taxi Service
  4. Transportation Service

Written by the company

Excelsior Cars is a multi-award-winning, family-run private hire company based in Wednesbury, West Midlands, proudly serving customers across Walsall, Birmingham, Wolverhampton, Dudley, Sandwell, Cannock and the wider West Midlands. We specialise in airport transfers, long-distance taxi journeys, executive travel, business travel and courier services, providing reliable, fixed-price transportation throughout the UK. For over 10 years, we have built our reputation on professionalism, reliability and outstanding customer service. Whether you need an airport transfer to Birmingham Airport, Heathrow, Gatwick, Manchester, East Midlands, Luton, Stansted, Bristol or Liverpool Airport, or require executive transport for business or leisure, our experienced drivers ensure every journey is comfortable, punctual and stress-free. We are proud to be independently owned and operated, with all journeys carried out by our own professional drivers. Every driver is DBS checked, fully licensed and committed to delivering the highest standards of customer care. Our reputation is reflected in our hundreds of genuine 5-star reviews across Google, Facebook, Yell and Trustpilot, together with multiple customer service awards. Excelsior Cars is fully licensed by Walsall Council and is not affiliated with any other company using a similar name elsewhere in the UK. Customers can book online 24 hours a day for fixed-price airport transfers, long-distance taxis and executive travel, with transparent pricing and no hidden charges. Whether you’re travelling for business, a family holiday, a cruise, a special occasion or an important meeting, Excelsior Cars is trusted by thousands of customers for safe, dependable and professional private hire transport throughout the West Midlands and beyond.


Contact info

4.9

Excellent

TrustScore 5 out of 5

489 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(489)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, courteous and efficient

Professional, courteous and efficient. This was our first time using Excelsior Cars to take us from Oldbury to Heathrow and both Kamran and Abdul took the stress away from us with their excellent care. The weather was awful on both drives to and from the airport but it didn't seem to worry them and we felt extremely safe with their expert driving. 100% would use again! A gem of a service.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service, couldn't recommend enough.
I mistakenly put the wrong date on one of our bookings and didn't realise until the night before when the driver contacted us! The team let me change the date to the correct day last minute and free of charge.
Made the journey to and from the airport stress free and seamless. Will 100% use again.
Our driver, Hasan, was great. Taxi was prompt and on time and we had fab communication

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

My driver today was Hasan

My driver today was Hasan , from start to finish he was very professional, accommodating and provided a smooth high class service & journey

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Excelsior cars from…

Great service from Excelsior cars from start to finish. Amazing communication and they were able to accommodate our requests without any hesitation. No delay , friendly and extremely professional. Will always use excelsior cars thanks so much

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I’ve used Excelsior Cars a few times now for airport drop offs / pickups and always receive top service.

They really helped us out on our most recent booking as we were delayed in resort and missed our flight. Excelsior rearranged our UK pickup to the new time and our driver Kamran (excellent) kept in touch the whole time.
Would definitely recommend.

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely superb service…

Absolutely superb service from Kamran @ Excelsior Cars...Airport drop off (& collection two weeks later) (Birmingham Airport) during the busy Xmas holiday period and Kamran made it so easy for us as a family if six with our luggage...
Very Punctual, no hassle, very helpful and friendly gentleman is Kamran...👍🏽
Highly recommended...

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Had to take a family of 8 + suitcases and pushchair, with 2 stops. Arrived on time, did a 'magical' job of stacking suitcases and picked us up as friendly as ever when we returned to B'ham Airport. Will defo use again.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Punctual. Efficient. Friendly. Clean vehicles. Great value for money. No hesitation in using again and recommending to others.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with excelsior…

Fantastic experience with excelsior cars, made our journey to the airport a stress free one, they even picked us up earlier by 1 hour when I asked, no hesitation at all, lovely friendly drivers and reasonable rates, would highly recommend and will definitely use again, thank you

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

This was our first trip with Excelsior…

This was our first trip with Excelsior Cars. Excellent service throughout the experience. Both drivers were punctual and very friendly. Our trip back with Kamran was very entertaining which kept us all amused after a long overnight flight!! We will definitely be booking with Excelsior again.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Used Excelsior for the second time and…

Used Excelsior for the second time and another great experience. Drivers Billy and Abid who were both very good drivers and made me safe as a lone passenger. Very easy to chat to and journey flew by.,Prompt and good communication maintained regarding collection times from home and airport.
Thank you.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and reliable go above and beyond to give you the best service

When our overnight longhaul flight landed 2 hours early they went above and beyond to get us home before our scheduled pickup saving us a horrible tired wait! Kam our driver was an absolute star couldn't have been more helpful and pleasant and kept us entertained all the way home. Highly recommend this company would give more than 5 stars if I could and would definately be using again

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service once again-Reliable,Friendly& Professional

Recently used Excelsior Cars for a return trip to Heathrow Airport. Second time of using this company and once again received excellent service. The cars were clean, comfortable and well maintained.
Both drivers Kamar and Billy were extremely helpful, friendly and professional making the journeys relaxed and stress free.Timekeeping was excellent on both occasions arriving when expected.
Communication throughout both the booking process and from the drivers was excellent. I received timely confirmation and updates and any queries I had were answered promptly.
Overall a smooth and stress free experience.I can highly recommend Excelsior Cars to anyone needing a reliable and courteous taxi service.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

5* Service

If you need transportation don’t hesitate to book Excelsior Car 5* service. punctual and very helpful and polite drivers, wouldn’t hesitate to book them again.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service

Excellent service provided useful information when booking responded quickly to emails. Good communication on day of travel arrived promptly friendly helpful driver. On the day of our return our flight was delayed but Excelsior keep track of flights so it wasn’t an issue. Again good communication with friendly helpful driver despite the late hour of our arrival. Definitely recommend Excelsior for airport transfers and will definitely use them again.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

We used Excelsior Cars for the first…

We used Excelsior Cars for the first time and I will say we will be using them again, from pick up at home to when we arrived back both were on time and drivers very helpful. Thank you Hasan and Harry our drivers.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, from pick up from home to drop off back home a week later, contact from them great, gave confidence that all was going to run like clockwork, and it did, definitely use them again and recommend to others

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service from Birmingham airport. Text me on the day I was returning so had drivers details.
Tracked my flight so knew I was delayed, would definitely use again.

September 19, 2025
Unprompted review

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