Exclusive Hire Solutions Reviews 

52
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I couldnt of had a smoother experience! The whole time i had contact with exclusive hire it was so easy to talk to all the staff members and everything was explained very well to me. One of the collea... See more

Company replied

Rated 5 out of 5 stars

I had a serious accident that wasn't my fault and was really confused about the best way to handle it. Had the at fault insurer in touch and my own company but I took a punt on this independent compan... See more

Company replied

Rated 1 out of 5 stars

They don't have no clue how to handle insurance. No customer service they don't have no idea what happened cuctomes Right after that comments their manager call me back he updated me and handel the... See more

Company replied

Rated 5 out of 5 stars

I found Exclusive Hire Solutions very helpful, excellent customer service! They couldn't do enough for me! They even asked about my welfare and how i was coping.....would definitely recommend! The pa... See more

Company replied

Company details

  1. Accident Insurance Company
  2. Car Rental Agency
  3. Non-Bank Financial Service

Written by the company

Exclusive Hire Solutions are committed to providing you with the best services and solutions possible following your road traffic accident. Our team of experienced claims handlers will be able to assist you to get back on the road quickly in a replacement vehicle, as well as taking care of the damage to your vehicle.


Contact info

4.0

Great

TrustScore 4 out of 5

52 reviews

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4.0

All reviews

(52)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A bmw went in the back of my kia…

A bmw went in the back of my kia picanto,i had my brother with learning difficulties in age 74 and with health problems ,you have been great with us since and i cant thank u enough conner has phoned me every wk asking how we are and keeping me updated on how things are going on

May 6, 2021
Unprompted review
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Reply from Exclusive Hire Solutions

Good Afternoon Mrs Hardy,

Thank you for your amazing feedback. We will be sure to share your excellent feedback with Conor today.

Have a great day

Rated 1 out of 5 stars

Absolutely shocking treatment

I can not advise how badly I feel I’ve been treated by EHS and hastingswho my policy is with , 6 weeks ago my neighbour reversed into my car while
I was at home watching tv, and not in the vehicle, my policy is with Hastings and I contacted them to start the claim, I was advised that we were both with hasting I would be outsourced to EHS as it would be in my interest ,
The car was written of as a cat B , within a couple of days, and I was quickly contacted by the assessor and a value agreed within a week of it happening
Since then I have been passed back and to and am still awaiting my pay out , The advisor at EHS who’s been dealing with my claim is telling me he’s getting the run about from Hastings and that, not contacting him back, It has now been 6 weeks and I am no further along that I was due to am accident that I had no fault in , and to make matters worse the party who hit me has had there car repaired and it’s been back outside there house for the last 3 weeks
And it’s meant to have been in my best interest to be with EHS
The only reason for the 1 star is it won’t allow me to post a review with no stars

May 5, 2021
Unprompted review
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Reply from Exclusive Hire Solutions

Good morning Alison,

I am concerned to learn of your experience during the handling of your case and we will conduct an internal review to address any poor service issues.

I understand that you have spoken with our Head of Claims this morning and he has taken personal ownership of resolving your issues.

We thank you for your valuable feedback and trust that you will receive a speedy settlement.

Rated 5 out of 5 stars

Exclusive Hire Solutions have been…

Exclusive Hire Solutions have been fantastic. They kept ringing to update me on my claim. They're patient and explain things clearly and caring about you and your claim and getting it sorted for you. I'm very impressed.

April 22, 2021
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Reply from Exclusive Hire Solutions

Good Afternoon Jacqueline,

Thank you for taking the time to provide us your feedback on your claim journey.

We are pleased to see your comments about our contact centre handlers, we are always here for you and always strive to provide the best level of care following your road traffic incident.

Have a great day

Rated 5 out of 5 stars

I had great customer service from…

I had great customer service from Exclusive Hire Solutions and my particular case was dealt with very efficiently and professionally.

April 19, 2021
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Reply from Exclusive Hire Solutions

Good Morning Heather,

Thank you for leaving us your review. We appreciate your kind comments and are pleased you were happy with the handling of your claim.

Have a great day

Rated 4 out of 5 stars

Customer service

Many thanks for the great service I received from EHS. They took all the stress out of the situation. The operator that dealt with my case was very courteous explaining everything fully and was there when I had any queries.

April 19, 2021
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Reply from Exclusive Hire Solutions

Good Morning Graeme,

Thank you for taking the time to leave us your review. We really appreciate your feedback.

Have a great day

Rated 5 out of 5 stars

Thanks to Justin my situation was…

Thanks to Justin my situation was sorted and he was very helpful all the way through and kept me updated on everything through emails very much appreciated great company 👍

April 16, 2021
Unprompted review
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Reply from Exclusive Hire Solutions

Good Afternoon Mr Moody,

Thank you for your feedback, we really appreciate your comments and are pleased you were satisfied with the outcome of your concerns.

Have a great day

Rated 5 out of 5 stars

A supportive team

The team worked hard to iron out any issues and kept me well informed.

April 14, 2021
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Reply from Exclusive Hire Solutions

Good Morning Phillip,

Thank you for your feedback, it is much appreciated.

Have a great day

Rated 5 out of 5 stars

Very good

They are very good

April 12, 2021
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Reply from Exclusive Hire Solutions

Good Morning Andrew,

Thank you for your feedback, it is much appreciated.

Rated 5 out of 5 stars

Always recommend

Super prompt services; High level of communication. Everything happened within 1 month from the accident. I would highly recommend this company. I am now awaiting for the compensation.

April 12, 2021
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Reply from Exclusive Hire Solutions

Good Morning Mrs Batory,

Thank you for taking the time to provide us with feedback of your experience with us.

We really appreciate your comments.

Have a great day

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