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Exclusive Keys Reviews 90

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TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers had a great experience with this company. Customers are really happy with the product and its quality, often describing the key covers as attractive, classy, and providing an upscale look. Many appreciate the perfect fit and how the covers protect their expensive fobs, making them feel more durable and high-end. However, some people were dissatisfied with the ordering process, finding it confusing or receiving incorrect items. There were also occasional issues with delivery, with some customers experiencing longer-than-expected shipping times or receiving partial orders. A few other people also felt that the covers made the buttons too stiff, affecting the functionality of their key fobs.

What people talk about most

Product

Reviewers mention positive feedback about product quality and appearance. Many customers praise the high... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality and durability of... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the high quality of items and... See more

Delivery service

People report ambiguous experiences with delivery service. Some customers praise fast delivery, with items... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers found the key covers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The cover for my Cadillac was spot on but I need a 4 button cover for my 2022 Mitsubishi Outlander. It seems that you do not make a 4 button cover for that vehicle. I ordered a 3 button cover by mista... See more

Rated 3 out of 5 stars

Ordering was confusing. I ordered the wrong part and was told to bad. The Cadillac fob and Corvette fob are opposites. Some great companies would reach out to correct the problem. Not them.

Rated 3 out of 5 stars

When I viewed online it looked like a hardcase and after receiving it was a little disappointed in it especially fo the price paid. Installed them and will probably work fine but havent had to use the... See more

Rated 3 out of 5 stars

I like the key cover. I have a 5 button remote with the lock and unlock side by side at the top. Unfortunately the cover doesn’t allow me to actually press those buttons. The rest of the buttons work... See more

Company details

Written by the company

Exclusive Keys is a leading brand in the automotive accessories space, specializing in premium key covers designed to enhance both the protection and style of your car keys. With a catalog of over 1,500 designs compatible with more than 50 car brands, we offer one of the most extensive selections available online. Our products are crafted using high-quality materials to ensure durability, a precise fit, and a refined, modern look. At Exclusive Keys, we focus on combining functionality with aesthetics. Our key covers are designed to protect against scratches, drops, and everyday wear, while also adding a unique and elegant touch to your vehicle experience. We are committed to providing a seamless shopping experience, fast and reliable shipping, and responsive customer support. Our goal is to deliver products that meet the expectations of drivers who value both quality and design. Discover how Exclusive Keys can elevate your everyday driving experience with premium key accessories tailored to your style.

Contact info

3.7

Average

TrustScore 3.5 out of 5

90 reviews

5-star
4-star
3-star
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1-star

Replied to 38% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Email them immediately after placing an order because I noticed the key coves had the trunk button missing, and did not match my control.
They requested photos and I send them right back. After that, they took a long time to reply,4 and was told that the item had already shipped and could not cancel my order.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Ask them to cancel my order because it…

Ask them to cancel my order because it took them over a week to even acknowledge the order. Finally showed up and it is terrible quality. Tried to get a return two times but haven’t heard back yet.

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

Ordered 2 Exclusive key covers and they came but they are turned around and do not fit our key. I have spoken to them 3 times about a refund and they are giving me the runaround! DO NOT purchase from them! Terrible customer service.
**edited response*** I did go back and make sure I ordered the correct fit (which I did) and I did reach out directly to your customer service team and Sergi…. Still no progress on refund!

April 4, 2026
Unprompted review
Exclusive Keys logo

Reply from Exclusive Keys

Hello,

We’re sorry to read your review and understand your frustration.

Our key covers are designed to fit specific key models, and when a cover appears “turned around” or does not fit properly, it is typically due to a mismatch between the selected model and the actual key, as even small variations can make a difference. For this reason, we provide detailed images on each product page to help ensure the correct selection before ordering.

Regarding your experience with our support team, we sincerely apologize if you felt that your case was not handled properly. This is not the level of service we aim to provide.

We would genuinely like to review your situation again and resolve it appropriately. Please contact us directly with your order details, and we will make sure your case is carefully reassessed and a fair solution is provided.

Best regards,
Exclusive Keys Support Team

Rated 5 out of 5 stars

Handsome key covers

I chose the Black & Gold Exclusive key covers and they look great!
Easy to put on and arrived to my house in Canada in a reasonable amount of time

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

2019 Cadilac

2019 Cadilac. I ordered the 4 button keypad by mistake. I needed the 5 button. After waiting a few weeks the order finally arrived. I offered to return the item unopened and pay shipping both ways. I was told they couldn't do that.

April 13, 2026
Unprompted review
Exclusive Keys logo

Reply from Exclusive Keys

Hello Arnie,

Thank you for your feedback, and we’re sorry to hear about your experience.

As you mentioned, the 4-button and 5-button key versions are different models, and our covers are specifically designed to match each exact key type. For this reason, we include detailed images on our product pages to help customers select the correct version before ordering.

Regarding returns, as each order is processed and prepared individually, we are unfortunately not always able to accept returns in cases where the incorrect model was selected. However, we always aim to assist our customers by helping them identify the correct version for future orders.

We understand your frustration and appreciate your feedback, as it helps us continue improving both our communication and customer experience.

Best regards,
Exclusive Keys Support Team

Rated 4 out of 5 stars

My 2014 Ford Explorer Key Cover

The online ordering, selection of key covers, and pricing made it a great experience. My only reason for not making it 5 star was because it took 3 weeks to get delivered from the order date and never mentioned that it would be shipped from overseas.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very nice tight fit

Very nice tight fit. Key ring was a bit harder to get on .other then that its been real nice. Will see how ware in pocket go's on the rubber cover.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

I have only received half of my order

I have only received half of my order. Now they say they delivered my order but I half yet to receive it. I was home all day on April 11. I have been home everyday. Now they will say to contact the delivery company. I guess they just want to pass the buck. Think twice before dealing with this company

April 11, 2026
Unprompted review

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