Engineer takes out old router, it takes 7 phone calls & 6 visits to shop to get the old router sent back, Customer service, sorted the problem out. gave me a months credit, very polite lady on t... See more
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See what reviewers are saying
Early to say yet as we’ve only been with the company for a month and a half but up to now, everything seems to be operating fine.
Company replied
Many thanks to Max Lockwood! Very friendly he lead me through the "technic jungle" and helped to find the perfect solution for me. Also thanks for yr patience, Max and managing the installation during... See more
Company replied
Really bad internet with Wimax. Dropping the whole connection or really slow, less than 1 mbit. Trying to contact customer service is terrible. After waiting 18 minutes they disconnected the call.... See more
Company replied
Company details
About Excom
Written by the company
Excom | Fibra · Móvil · Televisión
Somos un operador de proximidad en constante crecimiento, con más de 25 años de experiencia en el sector de las Telecomunicaciones, ofreciendo soluciones de conectividad para personas y empresas que valoran el trato cercano, la transparencia y un servicio que responde.
Ofrecemos conectividad mediante Fibra Óptica FTTH, además de servicios de Telefonía Móvil y Fija. Contamos con paquetes de Fibra + Móviles que permiten un ahorro considerable en la factura mensual, líneas con llamadas Internacionales, así como líneas adicionales con precios muy competitivos. Desde hace más de un año también ofrecemos Televisión Excom, con una amplia oferta de canales para todos los públicos.
En los últimos años hemos crecido de forma significativa, llevando nuestro modelo de cercanía, calidad de servicio y precios competitivos a todo el territorio nacional, sin perder el trato humano que nos diferencia. Nuestro objetivo es ofrecerte la calidad de los grandes con la cercanía de los pequeños, mejorando cada día gracias al feedback de nuestros clientes.
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Contact info
Av. de Bruselas, 16, 1 izq., 28100, Alcobendas, Spain
- 917 839 000
- info@excom.es
- excom.es
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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I have had nothing but excellent…
I have had nothing but excellent customer service from Excom in particularly Max in the La Marina office.
We had a problem with the initial installation, builders fault, but the engineer went well above and beyond to get us up and running.
Broadband signal and TV channels all strong and usable, occasionally TV signal was weaker, but all in all, cannot praise enough
March 18, 2026
Reply from Excom
Thank you very much for your detailed review, Paul.
We’re delighted to hear that you’ve had such a positive experience with our customer service, especially with Max at the La Marina office. We’ll be sure to pass on your kind words. It’s great to know the installation issue was resolved and that you’re satisfied with the broadband and TV service overall. We truly appreciate your feedback and your trust in Excom.
Reply from Excom
Merci beaucoup pour votre avis.
Nous sommes ravis de savoir que vous êtes satisfait du service. Nous continuerons à travailler pour vous offrir la meilleure expérience possible.
Customer service is very critical to…
Customer service is very critical to me. Second, the call out service team interacts with customers politely and constructively. Thirdly, whenever I have a problem with my internet 🛜 their response to me is immediate. They do have their ups and downs, but overall they are a reliable internet provider.
December 5, 2025
Reply from Excom
Thank you very much for your detailed review.
We’re glad to hear that you value our customer service and that both our support and technical teams have been helpful, polite and responsive when you needed assistance. We truly appreciate your trust and your balanced feedback, and we will keep working to provide a reliable service every day.
Gran servicio y conectividad.
March 17, 2026
Reply from Excom
¡Muchas gracias por tu valoración, Wayne!
Nos alegra saber que estás satisfecho con el servicio y la conectividad. Seguiremos trabajando para ofrecer siempre la mejor calidad.
Very good and alternative to fiber…
Very good and alternative to fiber internet but unfortunately expensive!
The service is good too! In our area we have only two options this and Starlink!
However you get what you pay for!
March 15, 2026
Reply from Excom
Thank you very much for your review, Sam.
We’re glad to hear that you value the service and see it as a good alternative to fiber in your area. We truly appreciate your feedback and your trust in Excom.
Good service
March 9, 2026
Reply from Excom
Thank you very much for your review.
We’re glad to hear that you’re satisfied with the service. We’ll keep working to provide the best experience possible.
internet connection.
The internet connection keeps dropping out on the TV for just a second but I have to keep resetting. It always seem to happen in the evening then OK after 9pm. Mostly at the weekend.
March 13, 2026
Reply from Excom
Thank you for your comment. We’re sorry to hear about the interruptions you’re experiencing with the connection, especially in the evenings and weekends.
We will review your case and the line to understand what may be causing the issue and help you resolve it as soon as possible.
As an English customer I have found…
As an English customer I have found that all of the people I have spoken to from Excom have most helpful and extremely knowledgeable. This has made the whole experience much easier for me and I have already and will continue to recommend your services to anyone who is interested.
January 22, 2026
Reply from Excom
Thank you very much for your kind review.
We’re very pleased to hear that our team has been helpful and knowledgeable, and that this made your experience easier. We truly appreciate your recommendation and your trust in Excom.
I’ve been trying to pay online and…
I’ve been trying to pay online and every time there’s a problem with the payment page. Very frustrating
January 23, 2026
Reply from Excom
Thank you for your feedback, Julie.
We’re sorry to hear that you’ve been experiencing issues when trying to make the payment online. We understand how frustrating this can be.
We will review what may be happening with the payment page and contact you to help resolve the issue.
Reply from Excom
Thank you very much for your review!
We’re glad to hear that you’re happy with the signal and the prompt service, and that the team in our Los Alcázares office provided excellent support.
We truly appreciate your feedback and your trust in EXCOM. 😊
Very good in all ways!
March 8, 2026
Reply from Excom
Thank you very much for your review, David!
We’re really pleased to hear that you’re happy with the service. It’s great to know that your experience with EXCOM has been positive.
We appreciate your support and thank you for choosing EXCOM. 😊
Holiday home
We only use the Internet occasionally as it is a holiday home but every activation and deactivation request is actioned as and when requested, service whilst we are here has always been reliable
March 7, 2026
Reply from Excom
Thank you for your review, Susan!
We’re pleased to hear that the service works well for your holiday home and that activation and deactivation requests are handled when needed. It’s also great to know that the connection has been reliable during your stays.
We appreciate your feedback and your trust in our service. 😊
Signal
Try to provide a steady signal , it can be very poor , also no use trying to contact by email never reply!
March 5, 2026
Reply from Excom
Thank you for your feedback, Brian.
We’re sorry to hear that the signal has not been stable and that you have had difficulty receiving a response by email. This is not the experience we want our customers to have.
We will review your case and contact you to check the connection and help resolve the situation.
They spoke English and confirmed that…
They spoke English and confirmed that my email to reconnect my service had been acted upon promptly.
March 5, 2026
Reply from Excom
Thank you for your review!
We’re glad to hear that our team was able to assist you in English and confirm that your reconnection request was handled promptly. Providing clear and helpful support is very important to us.
We appreciate your feedback and your trust in EXCOM.
Reasonable
God service, some problems with billing, a few months ago, corrected but not refunded
March 5, 2026
Reply from Excom
Hi Ken. Thank you for sharing your experience.
We’re glad to hear that you value the service. We’re sorry to hear about the issue you experienced with billing some months ago. We will review what happened to ensure everything is correct.
We will contact you to look into your case and clarify the situation. Thank you for your feedback. 😊
Reply from Excom
Thank you very much for your review!
We’re glad to hear that you’re happy with the service. Comments like yours encourage us to keep working to provide the best experience possible.
Thank you for trusting EXCOM. 😊
Reliable service
Excom used to be telecable. Never had a problem with either in the last six years. Any problems are dealt with in a timely manner.
March 4, 2026
Reply from Excom
Thank you very much for your review, Tony! We’re glad to hear that you’ve had a positive experience with both Telecable and Excom over the past years. It’s great to know that whenever an issue arises, it has been resolved in a timely manner. We truly appreciate your trust in our service. 😊
very frustrating
our service drops out frequently - sometimes for just a few minutes, sometimes for a few hours, sometimes all day. sometimes it is because of bad weather, sometimes there seems to be absolutely no reason for the problem.
we spent approximately 1500€ updating our excom/habland router equipment and upgraded to their business service (almost doubling our monthly bill) all in the hopes of improving the situation. unfortunately nothing has changed.
very frustrating
March 4, 2026
Reply from Excom
We sincerely apologise for the situation you’re experiencing.
We would like to carry out a thorough review of your installation and the local infrastructure to identify the root cause of these interruptions, whether weather-related or due to another technical issue.
We will contact you as a priority to investigate this properly and work towards a definitive solution. Thank you for sharing your experience with us.
Wifi service
The fact that customers can freeze their wifi contracts for a period of time while absent for a nominal fee is already excellent. Customers simply give a week's notice to reconnect.
I forgot to inform Excom about my reconnection, only letting them know the morning of my arrival. By the afternoon I was reconnected. Superb service. Thank you.
March 2, 2026
Reply from Excom
Thank you very much for your wonderful review.
We’re delighted to hear that the temporary freeze option works well for you and that your reconnection was handled so quickly, even with short notice.
It’s great to know you were back online the same day. Thank you for your trust and kind words — we truly appreciate it.
Excellent service
Excellent service, with the added bonus of being able to postpone our service when we leave Spain and re-start when we arrive back. So all in all an excellent service and we'll recommended. Well done telecable
March 2, 2026
Reply from Excom
Thank you very much for your wonderful review.
We’re delighted to hear that you’re enjoying the flexibility of postponing and restarting the service when you travel, and that the overall experience has been excellent.
Your recommendation means a lot to us. Thank you for your trust and support.
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