Executive Home Delivery Reviews 

745
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the professionalism and efficiency of the staff who often go above and beyond, even with challenging access or heavy items. Many appreciate the excellent communication, including timely notifications and calls before arrival, ensuring a smooth and well-organized delivery process. Reviewers frequently mention the helpfulness of the delivery teams, who often assemble products, place them in desired locations, and remove all packaging, contributing to a first-class overall service. However, some customers experienced issues where delivery personnel refused to carry items upstairs or assemble products as expected, leaving them in an unusable state. There were also instances of difficulty contacting the company to resolve delivery discrepancies, leading to frustration for a few people.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting excellent communication,... See more

Staff

Consumers find staff to be positive, consistently praising their friendliness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product delivery and setup, often highlighting the convenience of... See more

Customer communications

Customers report positive experiences with communication, highlighting great communication throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Considering our house is down a narrow lane that most delivery vehicles can't get down, the two guys were very friendly and managed to walk with a heavy mattress up a steep road with not a single comp... See more

Rated 5 out of 5 stars

Absolutely topper of delivery guys. So professional, and respectful. Great communication phoned to let me know they were 15 mins away. Took our new really heavy bed settee to upstairs livingroom, and... See more

Rated 5 out of 5 stars

Collection of my sofa,and chair and then delivered back. On time within time frame and a call prior to arrival as promised. Both staff were polite and friendly. Unwrapped and took away protectiv... See more

Rated 5 out of 5 stars

Absolutely faultless. On time efficient delivery. Delivery drivers were very polite and overall very professional and very helpful as they placed the armchair in situ and removed all packaging and t... See more


Company details

  1. Delivery Service
  2. Logistics Service

Written by the company

Scotland's premier home & retail furniture delivery partner


Contact info

4.9

Excellent

TrustScore 5 out of 5

745 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(745)

319 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found working with your customer…

I found working with your customer service department easy . I had to push my delivery date back due to delays with work men. It’s “wasn’t a problem “

Communication to us with regards to delivery was good and the drivers arrived within the timeframe assembled the couch and chair, checked the powered recliner was working . Very happy thanks

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond.

The two men who delivered my item very kindly unpacked the sofa, put the legs on and to top it all took the packaging away. They did this despite not having to and it was very much appreciated.

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

Two part settee ordered and only one…

Two part settee ordered and only one part put in the van ,cannot get through to anyone in the Glasgow office to try and sort this out

June 9, 2026
Unprompted review
Executive Home Delivery logo

Reply from Executive Home Delivery

We’re sorry to hear about the issue with your delivery. We’ve checked our system and only one section of the settee was booked in by the retailer, which is why only one part was loaded for delivery. We’ve also checked our records and can’t see any missed calls or contact attempts to our Glasgow office.

I will ask our customer service team to work with the retailer to get this resolved as quickly as possible.

if you need to contact us our contact number is 0141 952 7222

Rated 5 out of 5 stars

proffesional service

The guys arrived early and even though they did not have my mobile number arrived outside the house,carried out the delivery in a very competant manner,very polite and made the whole thing look effortless. Many thanks.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless

Absolutely faultless. On time efficient delivery. Delivery drivers were very polite and overall very professional and very helpful as they placed the armchair in situ and removed all packaging and took it away with them. Would use again if needed. Many thanks.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great Delivery

Called half an hour before delivery and was well within time slot given.. both guys polite and efficient, unwrapped and placed where wanted and took wrapping with them. Sofas were handled with great care.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

My suite was being delivered on the…

My suite was being delivered on the Monday. I received a text on the Friday to advise if the 2 hour time slot. On the Monday, the delivery men called me 20 mins before delivery to advise of their arrival. They arrived within time. Normally the suite is delivered and left in middle of floor but the delivery men put my suite together and took away all of the packaging. The delivery men were extremely nice and friendly! A great service and a happy customer.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Collection of my sofa,and chair and…

Collection of my sofa,and chair and then delivered back.
On time within time frame and a call prior to arrival as promised.
Both staff were polite and friendly. Unwrapped and took away protective sheets.
Would definitely recommend this company.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service

Smooth delivery service. I was kept fully updated with delivery time information. The staff delivering the sofas were extremely helpful and courteous. Service from the drivers was top notch.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery

Polite, efficient delivery team. All communication great prior to delivery and we were pleased Executive Home Delivery could change our delivery date when our plans unexpectedly changed. All packaging removed for recycling. Lovely service as usual!

May 29, 2026
Unprompted review

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