Executive Villas Florida Reviews 

After having our house booked for almost a year, they inform me that the owner is not renting short term anymore. 4 months until my trip and now everything cost more or smaller house. They have 11 houses that they could switch my reservation to, but only if I pay them the full difference in price, no discount. They also said that it would take 20 days to refund my money by credit card, so now I have to wait for a check because that's the fastest they could get me my money back.

Executive Villas DO NOT EVER book there.Andy Booth and incompetent staff booked a vacation with them for all our family and of course COVID happened rebooked for the.next year approx. same dates and was told by a staff member that doesn’t work there anymore 30 days prior to our arrival FULL REFUND they would not back that up. My credit card company disputed the charges I won my case and only part of money back they wouldn’t go back as far as my deposit date so I’m still fighting with them over that I wrote the Attorney General of Florida got put forward to the Agriculture and Consumer Affairs not sure who’s filling their pockets whatever happened to customer service these people are a nightmare fair warning DON’T EVER BOOK at this resort it’s a nightmareEven the BBB says they are a hard company to deal with.I’am from Canada and I will be sure to warn people here not happy at all got nowhere with anyone.Robert and Terry Viaene

Most of our vacations consist of lodging in privately owned homes. Never a problem! From day one I complained of no towels, soiled linen, filth in the theater room, the pool pumps not filtering, need I continue. After a four-night stay (September 2021) things were still not addressed. Adding insult to injury, the Monday after our Sunday return, I received an email stating that my guests and I had broken the panel on the fireplace. Impossible being that my husband and I walked the unit, as usual, before leaving. Needless to say, they charged our credit card a large amount of money without providing any form of verification of charges and proof as requested. This company’s behavior was so bizarre that I had to do some research; and woe, so many people had the same experience with this company. When I read that someone else had been charged for something they didn’t do, I had to take action. Don’t take my word, check out the BBB, and no doubt there are others with similar stories. Honestly, I feel that I have been a victim of a scam. I’ve reached out to the owner via certified mail; received but no response yet. It was suggested by my credit card company that, with so many others with related experience, I should reach out to the Attorney General’s (AG) Office in my state and the state of Florida. And since there’s money involved, the FTC as well. I attempted to provide an email address for your verification; however, I was not allowed. If I could figure it out, I will attempt to upload pictures. No one should have to go through such agony, especially when they’re trying to have a safe vacation from COVID as with my family. Each state has an AG. If you can relate to my story, contact your legislative representative to contact Florida’s AG on your behalf.

I rented a home in Kissimmee from Executive Villas on Airbnb. Their hosts name is “Andy.” My group of 8 people was forced to spend two nights in a 82 degree house without air conditioning because of this company. They had no sense of urgency, no compassion, no professionalism, and tried to blame us at every turn. Not only should anyone avoid renting properties from this company but I suggest home owners stay far away. Find another management company to take care of your home and its guests.

The worst Property Management Company I have ever worked with. From day one, I realized I made a mistake. I tried to work with them but got the same results: Urine smells in the home they charged me to clean. There was blood and other stains on the linen. Mold in the bathrooms. There was property damaged and missing, air filters never changed, we changed them ourselves. The last visit, the air filters were missing and could have severely damaged our air condition. Water stains in the ceiling which was evidently leaking. We were never notified. They left the pool unclean and the company that cleaned the pool never did a good job. The manager (Andy) is very nonchalant and does not care about the customer or the home owner. I guess he is use to home owners being overseas and not checking on their property. I came down and checked on my property and it was not even properly cleaned with me as the owner staying in the home. Bugs all over the carpet and floors with me paying for pest control. I purchased new carpet in January which now has tar or gum stains on it. I know housekeeping did not run the vacuum on the stairs. The grout that should be tan is black so they were mopping with a dirty mop which will cause black grout. The ants were marching up and down the stairs liked they owned It. We will be notifying the Health Department after seeing blood on the bedding and the mold.

I would not recommend this company to anyone owners or a renter. The renters would contact me because they could not get Executive Villas to reply to their calls. I have numerous emails and photos to prove all of my claims.

We are replacing and repairing all the damage done by their poor housekeeping and maintenance staff. It is a good thing we have the finances to do it because they take no accountability.

No one wants to go on vacation and have major issues. When you rent a home your vacation should be a time to relax and enjoy a clean home. We ended our contract with them on August 21 and the last cleaning was probably the worst job they have done and I think it was done purposely.

Do your research if you are a home owner and using property management. Check reviews. If you see 1 and 2's that is a red flag that should let you know to find someone else. I tried to give them the benefit of the doubt since they were already managing the home. HUGE MISTAKE!!!! This is a ZERO star but One is a low as you can go.

Why didnt Executive Villas Florida give redunds to people who had reservations during the pandemic? The Governor of Florida, Ron DeSantis ordered all Vacation homes to be closed until further notice. He said if your in a vacation home now, finish your vacation and leave. All vacation homes are to be closed and redunds issued to families who had already paid for future vacations until further notice.

We Arrived on July 3, 2021 for a 7 nights stay in a 9 bedroom 6 bedroom home located in Windsor at Westside. We booked through Executive Villas Florida. A day before arrival, I reached out to my rental company Executive Villas to clarify some information that was listed in my arrival information. They had in the arrival info, for me to use the four digit code for the door but there was a six digit code in my arrival info packet and I also wanted to include heat with my stay. They responded bluntly and told me to use the six digit code but they didn't said anything about me adding the pool heat. I resent the email inquiring about the pool heat but I never received a response. Upon arrival, one of the Jack and Jill bathrooms was not cleaned at all and the closet door was broken. There was a comb that was left sitting on the sink with hair in it, along with some soap and toothpaste. The air fryer was left uncleaned along with the toaster and there was food on the floor beside the refrigerator. The pool table in the game room had holes in it, so we couldn't shoot a games of pool because the balls would fall on the floor. The TV's in the game room wouldn't even turn on, so there for we couldn't even use the game room and to top it off, the house had roaches. I emailed Executive Villas on July 5th to tell them about my findings thus far, My vacation is over, I am back at home and I have yet to hear from Executive Villas. I went and bought some roach spray out of my own money and just took everything else as a lost. The house is a beautiful home and could make a great home when you are away from home but It needs better management and a better cleaning service. A home that size should at least require a day of cleaning before renting again. The chairs and the rugs also can use a good cleaning.

I checked in around 5:30 on May 12. I inspected the place and noticed it was dirty. The vent covers and ceiling fans had dirt caked on them. Carpet and baseboards were dirty. Garage had trash in it. The bed covers were dirty/stained. The showers were dirty; shower curtains stained. MOLD in the showers. Patio table glass was falling through the table...etc.. I took pics and notified Executive Villas. They said they were sending a cleaning person out. THEY DID NOT! I called and emailed them several times during my stay. They sent a maintenance man out without notifying me and my niece was there and did not let him in. I even went to their office, as I am local, and NOTHING. I know the homeowners would be disappointed in how their property is being maintained, but, I will inform them with the pics. Oh, did I mention the while leather sofa was beige/light brown and had to be cleaned. When we finished, the water looked like tea. I did not want to right this review, but they left me know choice. I have spoken to Maria (via phone and in person), Marianna (via email and phone) and Joanna (via email). I have all the proof to back this review up!!!

If I Can give a,0 star i would .the

Horrible!! Our reservation was changed twice. The house was a dump. Poorly maintained, dirty, lights and plug ins broke. Tried to reach maintenance several times, no answer. Paid for heated pool and it was broke and took two days to get it fixed. This house had nothing: one towel, no dish towels or pot holders. Ceiling black around air vents and after walking on the floor your feet were black. Trash all over the front yard. Don’t rent with this management company.

Our experience with Executive Villas has been TERRIBLE. The property we rented had no internet and no working refrigerator or freezer for the first 6 days of our stay, which we discovered when we lost nearly $400 of groceries the second night of our 14 day stay.

I would say that the customer service has been laughably bad, except that it has nearly ruined our family’s vacation. We booked an additional week expecting to be able to work and make sure our four young children could keep up with their online schooling. Needless to say that’s gone terribly wrong.

They clearly do not care at all and do not communicate at all about the issues. After explaining our issues multiple times and being blamed for the internet issue we arrived home on night 5 to find a tiny mini fridge smaller than what would be in a college door in the middle of the entry way. We are very regular travelers and come to Disney multiple times each year.

This is by far the worst experience we have ever had with a rental property. If you are a traveler I recommend that make sure you don’t find yourself in a property managed by Executive Villas but most importantly if you are a property owner RUN! This company’s careless, dispassionate customer services will make sure renters never come back.

Terrible company. Due to COVID we had to cancel and they were obstructive, rude and unhelpful when it came to returning a deposit and will NOT refund to the original payment they demand- ie card payment and will only send a cheque which then takes weeks to arrive and incurs large bank charges to cash!! Trip advisor shows them as a terrible company so how is it so highly rated here??

Excellent Service!
From start to finish the representatives were professional, caring and kind. Due to the coronavirus pandemic I decided to cancel my reservations. This company representatives were very polite and understanding. My refund was processed quickly. I will definitely do business with Executive Villas Florida in the future.

Like so many other posts I see here, we had to cancel our trip due to the Covid 19 crisis. It was the first time my family of 16 (my sisters, their families and my elderly parents) have booked a vacation together. We were supposed to arrive on March 14th, 2020 and on the 13th, Canada issued a travel advisory not to leave the country. On top of that, I'm a first responder and was told to be ready for what was coming. I had just called a few days before to have the pool heated and paid extra money for this. When I tried to speak to anyone through VRBO or Executive Villas, I got no where. I asked for a credit, to be used at a different time, or even a partial refund. No one would answer my questions, you can't get anyone on the phone and then they even gave me a hard time about getting the $300 refunded for the pool heating which they hadn't even turned on yet! We were gutted that we had to cancel this vacation and this has made it that much worse. I have never left a negative comment on these sites but the way these people conduct business is terrible. I would happy to have them contact me to come up with a reasonable compromise but that would mean getting someone to talk to me! But to just flat out refuse to work with people during a global pandemic is absolutely unthinkable.

I have been looking at the reviews for Executive Villas all morning and I wish I had known better. This company has basically stolen $1500 from me and my sister who is a single mother of 2 special needs children with low functioning autism, who lost her job due to the Corona Virus pandemic and will be unable to reschedule her part of the trip due to money. I messaged the company in regards to canceling the trip, for my sister's reasons, the Corona virus had shut down the theme parks (our reason for visiting) and I was greatly concerned about my own special needs son who is medically fragile. I used the same thread that I had received communication from them before, to ensure they saw it. There was no response back to my request for a refund. I messaged them through the Home Away website (where I booked the villa originally) and got a very formula response from "Andrew" - I suspect because Home Away monitors communication. When I responded in even greater detail and showed my growing frustration, I got back almost the same response word for word - again from "Andrew". My third communication with him was matter of fact and "Andrew" responded with a request for a screenshot of the emails. I happily obliged only to get the following response from a new person "Lorena C.".
""Hi,
Sorry for any confusion, but please let us know what your question is?
We do not get to see the chain of emails.
Kind regards,
Lorena C.
Executive Villas Florida"

This is a joke right? Didn't get the emails, didn't read through the thread of messages on Home Away.
As I write this review, I have literally gotten yet another message from "Andrew" asking me once again for a copy of the email.

I am contacting the Better Business Bureau, Attorney General's Office and placing this review on every single piece of social media that has their name on it.

Please do yourself a favor, DO NOT USE THIS COMPANY. They are crooks, liars and steal money out of the hands of disabled children. No honor, no integrity.

Yes we rented for March’20 for 10 days. With the National Emergency and need for containment Exec Villas has denied any refund. We booked through Vrbo which has encouraged Owners to offer a minimum a 50% refund. Again denied. DO NOT USE Exec Villa and their Manager Andy Booth should be arrested for fraud. Everyone looking at renting with Exec Villas remember in a NATIONAL Pandemic they walked away - as evident in the list of negative reviews on Trustpilot and other Social Media platforms. Stay away!

We tried cancelling our stay in Florida. VRBO and Executive Villas Florida were absolutely no help and we were told we would lose our full payment for the house rental. I informed them that my husband is a Fire Chief in the New York City area and once the National State of Emergency was declared, he has the responsibility to be at work for this crisis. Not to mention that all the stores in Florida had little food and supplies. We would have gone down to a house with little options as far as basic home essentials. The airlines where very understanding especially after providing documentation that my husband is a first responder in the city and state most hard hit by this virus. We are currently paying for an empty house in Florida while being in New York trying to stay safe. It is sad that VRBO and Executive Villas Florida has shown the complete lack of empathy for any first responder. Their current policy on refunds shows complete disregard to those who bravely serve the public, especially in a time of a national crisis. They are not offering any refund at all.

I have never written a negative review before. Executive Villas is not a European company, they are a local community agency that I would hope would care for the community they serve. I am not sure that they realize what is going on in the world. We have been forced to cancel our holiday vacation due to the pandemic explosion of the Corona Virus. New Yorkers are asked not to travel and are unable to get there. My 86 year old mother can not get on an airplane. I have been emailing back and forth with Andy - to no avail. I have been unable to get a live person to speak with. Email is the response. Every other agency appears to be following the state regulations of Airbnb and Vibro except for this company. Is there a lawyer out there who would like to take this case to the media and represent us?? Airlines have refunded money. The food that I ordered is being refunded as they too can not get down to Florida. While last year they had great reviews and I elected to rent through them - their business will not stand a chance after the flood of complaints that are being written.

In this difficult climate with Covid-19 many travel companies are making some flexibility to their booking policies to ensure repeat business, goodwill, and as a favourable morale gesture. I paid $3400 money upfront, and whilst I do have travel insurance, this Agent has exhibited NO flexibility due to cancellation of our flights and the USA closing borders, even when it is clear that they will now have no cleaning costs, or other variable costs associated with the rental. Their email responses have been curt, and show no empathy. If that's the way they do business generally, then be warned, but then again with this attitude there's little chance of them being around when this world pandemic has blown over.

I NEVER leave negative reviews, but my absolutely terrible experience with Executive Villas Florida makes it imperative that I protect others from their poor business practices. I booked a house with them through VRBO for a stay in Orlando at the end of March for me and 15 family members. 2 weeks before our arrival my niece was struck with an unexpected traumatic brain and in the hospital in grave condition. Additionally, the coronavirus forced the closure of Disney World and Universal Studios, which was the purpose of visiting with 8 children under the age of 14. After contacting Executive Villas Florida vi phone, they told me to email them and they wouldn’t discuss cancellations over the phone. After emailing them, I quickly realized they handled over email because it allowed them to hide behind the screen, be belligerent in their responses, and remain unanimous. The person I was corresponding with refused to provide me with their name after repeated requests. When explaining my family’s situation and asking for a refund, they just continued to say that the house was ready and they wouldn’t make any exceptions, even with a horrible health situation and a national pandemic crisis. Every other hotel, airline, rental car, etc provided full refunds or offered penalty free rescheduling. Executive Villas Florida refused. I am losing thousands of dollars due to their poor business practices and questionable moral compass. Stay far away!!!