i use exodus and i like using it then i started chatting with support about a issue i had and got a message 4 hours thats pretty good and after i wrote them my issue etc, i didnt got a response sin... See more
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Considered as the best, beginner friendly noncustodial crypto wallet in the market right now. Beginner friendly interface is simple yet effective. Noncustodial wallet/platform cuts out th... See more
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I've known Exodus since their start. They have constantly worked hard to deliver one of the best, most secure, and flexible crypto wallets in the industry. Combine that with amazing customer support... See more
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I've always found Exodus support to be excellent, they reply quickly and most of the time their advice is exactly what's needed to fix the problem. If not, a quick follow-up email then leads to the ri... See more
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Company details
Written by the company
Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..
Contact info
15418 Weir St. #333, 68137, Omaha, United States
- support@exodus.com
- exodus.com
You should know
4.1
Great
4K reviews
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Replied to 70% of negative reviews
Typically replies within 24 hours
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really nice wallet
May 13, 2026
Reply from Exodus
Thank you so much for the kind words! We're really glad to hear you're enjoying your Exodus wallet. Welcome to the community! - AC
Reply from Exodus
Hi there, that's so great to hear you found everything fast and clear. Your feedback means the world to us.
We're here 24/7, don't hesitate to reach out again sometime. -VF
Brilliant customer service
Due to a small error made on my part I needed to renew my account whilst keeping some old details.
After contacting the admin team they took me through all steps to rectify my error and create a fresh account whilst managing not to lose some original detail.
Excellent customer service from the team and highly recommended for anyone considering using exodus in the future.
Would recommend.
May 13, 2026
Reply from Exodus
Hey there,
Thank you so much for the awesome review! We're really glad our support team was able to help you fix that small error. Excellent customer service is what we aim for every time, so this means a lot to us.
If you ever need us again, we're here at support@exodus.com. -VF
Exodus is a great wallet!
Exodus is a great wallet, highly recommended for speed and transaction fee prices. Highly reliable when centralized exchanges want to hold withdrawals and deposits. Exodus always works!
May 4, 2026
Reply from Exodus
Thank you so much for the kind words and the 5 stars! We're glad Exodus has been reliable for you. Self-custody is exactly what it's designed for. We'll keep working hard to make sure it stays that way. 🤗 - AC
Reply from Exodus
Thank you, William! We thrive off of these 5-star reviews. They remind us that we’re doing a good job. Feedback and suggestions like yours are always welcomed. Never hesitate to reach out to us. 😄-VF
Absolutely fantastic app
Absolutely fantastic app - functionality and feel. Very helpful customer service every single time. Exodus gets an A+ in my book. #OnMyTeam #OnMyTeamNetwork - for sure !
May 4, 2026
Reply from Exodus
Hey there, Frank,
Thanks for the fantastic review! We’re thrilled you love the functionality and feel of Exodus, and that our customer service has been helpful every single time. An A+ in your book means a lot!
Reach out anytime, we're here 24/7. -VF
I like to work again more with you
I like to work again more with you, because the website is excellent to handle, easy and perfect to perform all elements it offers. It’s truly one of the best in the market, as for me it is definitely the best. I just love it for my daily schedules. Thank you also for your great Customer Service. The site is designed perfectly and a profound solution, thank you.
May 11, 2026
Reply from Exodus
Thanks for the 5 stars, Guenther! Exodus is designed to make payments easy, with self-custody at its core. If you ever need anything, feel free to reach out anytime at exodus.com/m/support 🤝🙂 -BT
Reply from Exodus
Hey there 👋 Thanks for the 5-star review! Let us know if you have any suggestions or features you'd like to see in our upcoming releases. Your opinion really matters to us. -VF
Great wallet experience
Easy to use for this beginner. Customer service has been top-notch, going above and beyond to help me with a problem I created myself. Super experience so far.
May 3, 2026
Reply from Exodus
Hi there,
We’re really glad you’re enjoying the wallet and that our support team went above and beyond to help you out. That kind of feedback means a lot to us. Super happy you’re having a great experience so far.
Keep rocking it, and we’re always here at support@exodus.com if you need anything. -VF
The response time and accuracy in answering the request is important for me
I had problem with claiming my stacks for cardano and when i reached out to the support team, it got resolved quickly
May 3, 2026
Reply from Exodus
Thanks for the awesome review! We’re really glad our support team was able to quickly help you resolve the staking issue.
Fast and accurate responses are a big priority for us, so feedback like this means a lot. Keep enjoying Exodus, and we’re always here at support@exodus.com if you need us.
-VF
Reply from Exodus
Thanks for the awesome review!
We’re thrilled you find Exodus easy, secure, and super user-friendly, that’s exactly what we aim for every day. Glad it’s working great for you! Keep rocking it, and we’re always here at support@exodus.com if you need anything. -VF
Very quick and efficient customer care
Very quick and efficient customer care. Problem solved in no time
The operator was nice, very polite and extremely smart
May 9, 2026
Reply from Exodus
Really glad we could sort things out quickly for you, that's exactly what we're here for! 🙏 - AC
customer service
I had a question about staking and I received a prompt and accurate response.
May 9, 2026
Reply from Exodus
Thanks for your feedback! Great to hear we could help. We're always here if you need anything. 🤗 - AC
Reply from Exodus
Danke für die netten Worte, das bedeutet uns viel! Falls du jemals Fragen hast, sind wir immer für dich da. 🤝💯 - AC
I’m still learning my way around…
I’m still learning my way around Exodus. Support feedback is a little slow ( but I was warned of that upfront ). Maybe a few more warnings to users regarding risky/desperate trade ideas before executing a transaction. Maybe upgrade the user menus so that applications within Exodus are more easily findable.
May 1, 2026
Reply from Exodus
We appreciate your patience with support response times. We're always working to improve that experience!
Your suggestions around clearer risk warnings before transactions and better navigation within the app; we'll make sure this gets passed along to the right teams.
Welcome to Exodus, and don't hesitate to reach out if there's anything we can help you with as you find your feet! 🙏 - AC
Top quality customers support
Top quality customers support, fast and helpful
we resolved the (very complicated) issue within a day
May 7, 2026
Reply from Exodus
Thank you so much for taking the time to leave this review! We're It's exactly the experience we aim to deliver. We're here whenever you need us! 🙏 - AC
Every thing works fine like exodus pay…
Customer service was above my standards. They replied to me in just above an hour and and the app is all easy to use. Really good crypto wallet.
May 4, 2026
Unprompted review
Reply from Exodus
😊 We work hard to keep response times fast and the app experience smooth, so it means a lot to hear it's landing that way!
I cant figure out how to transfer my…
I cant figure out how to transfer my USD/ BTC to my Cash App. I have ask for help but it is of no help.
April 29, 2026
Reply from Exodus
Our support team would love to make sure you get the help you need, please reach out to us via the in-app wallet feature. We're available at all hours!
Reply from Exodus
Thank you so much for the kind words! 🙏 We're really glad we could help. Don't hesitate to reach out if you ever need anything, we're always present.
Professional Team In Problem-Solving
The attention and care given to the customer is extremely satisfying, as your team's problem-solving approach is fast and result-oriented. Feedback from the customer is quickly evaluated and reflected in the solution. I experienced this firsthand with a quick & positive approach in a problem I recently encountered. The application interface is quite pleasant and engaging. I continue to use the application with enthusiasm.
April 28, 2026
Reply from Exodus
This genuinely made our day, thank you! Swift and result-oriented is exactly the standard we hold ourselves to, so it's great to hear it showed in your experience. Glad the issue got sorted quickly and that you're still enjoying the app. We'll keep at it. 🙏 - AC
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