i use exodus and i like using it then i started chatting with support about a issue i had and got a message 4 hours thats pretty good and after i wrote them my issue etc, i didnt got a response sin... See more
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Considered as the best, beginner friendly noncustodial crypto wallet in the market right now. Beginner friendly interface is simple yet effective. Noncustodial wallet/platform cuts out th... See more
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I've known Exodus since their start. They have constantly worked hard to deliver one of the best, most secure, and flexible crypto wallets in the industry. Combine that with amazing customer support... See more
Company replied
I've always found Exodus support to be excellent, they reply quickly and most of the time their advice is exactly what's needed to fix the problem. If not, a quick follow-up email then leads to the ri... See more
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Company details
Written by the company
Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..
Contact info
15418 Weir St. #333, 68137, Omaha, United States
- support@exodus.com
- exodus.com
You should know
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
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Reply from Exodus
It’s great to hear that our support team was courteous and explained everything clearly. We’ve got your back day and night. Thanks for the 5-star love 🫶 -BT
nice very nice
May 3, 2026
Reply from Exodus
Love this! We’re glad Exodus has been very nice for you. Thank you for the 5-star support. If you ever need anything, you can reach us anytime at → exodus.com/m/support. We’re here to help 😄
-BT
Amazing just wow thank you
April 24, 2026
Reply from Exodus
😃 We're happy we could deliver and appreciate you taking the time to share your experience. - AC
Rapid response
May 1, 2026
Reply from Exodus
Quick support matters, thanks for letting us know we hit the mark. We appreciate you taking the time to leave a review! 🙂 - AC
Reply from Exodus
Thanks for the kind words! Our support team is available at all hours. 💯 - AC
Very helpful support staff
April 22, 2026
Reply from Exodus
Thank you for the review, we appreciate you sharing your experience! 🤗 - AC
Reply from Exodus
Thank you for taking the time to leave a review! We're glad we could help, and if you ever need assistance again, our support team is available at all hours. 🙂 - AC
Exemplary customer support
Quick , professional response to my concerns and problems. Exodus staff immediately provided suggestions to fix my issues, reduced my anxiety and facilitated my learning on your self-custody website. I feel much more confident now with sending & receiving crypto. The quick response to every email was impressive, and the friendly professional manner with helping me is commendable. Kudos to the Exodus staff for exemplary customer service and support.
April 22, 2026
Reply from Exodus
Thank you for the kind words, this genuinely made our day to read. 🤗 Helping users feel confident with self-custody is exactly what we're here for, and it's great to hear the support experience reflected that. We'll make sure the team knows their work is appreciated, we're always here if you need us! - AC
Reply from Exodus
This is great to hear! Crypto can sometimes be complex enough on its own, so making the experience feel effortless is something we genuinely care about. Thanks for taking the time to share! - AC
Reply from Exodus
Wow! Thanks for the amazing 5-star review! We’re excited to have you with us on this crypto journey. If you ever need any additional help, start a new chat with us here ➡️ exodus.com/m/support, and we’ll get back to you ASAP. That's how we roll 💪 -BT
Impressive Support
I contacted support due to a slight issue I had activating something with my account. Support really took ownership of the situation and solved the problem quickly. I was most pleasantly surprised by the action taken without requiring me to explain, and re-explain my situation multiple times. I received an email a day or two after my original contact to confirm that the issue was resolved. I checked my account and to my surprise it was! It has been a long time since I’ve been impressed with customer service from any organization. Exodus support was definitely impressive.
April 20, 2026
Reply from Exodus
This is fantastic to hear! Thank you for the thoughtful review.
We work hard to keep things smooth and efficient, so it’s great to know the team resolved everything quickly without you having to repeat yourself. That follow-up to confirm everything was sorted is something we deeply care about, and I’m glad it made a difference.
We appreciate you taking the time to share this 🤝
-BT
Reply from Exodus
We appreciate your amazing review, Lonel 😎 That’s exactly the experience we aim to deliver. Keep an eye on our regular app releases... You won’t want to miss what’s coming 💚 -BT
Exodus Issue
The help arrived almost immediately and the problem was solved first go very impressive.
April 27, 2026
Reply from Exodus
Reviews like this keep us energized! Thanks for the 5 stars, Joanne. Glad we could help quickly, and we’re here to support you every step of your Exodus journey 💙 -BT
very good and serious fast reply
April 19, 2026
Reply from Exodus
Whenever you need help with your Exodus Wallet or Exodus Pay account, we’ve got your back! Thanks for the 5-star review, John. We’re thrilled to be on this crypto journey with you 😄 🤝 -BT
Great help in a timely manner
Great help in a timely manner. Absolutely a great experience
April 17, 2026
Reply from Exodus
Hey there,
We’re thrilled our support team gave you great, timely help. That’s exactly the experience we aim for every time.
Glad you had such a positive time with Exodus.
If you ever need us again, we’re just a message away at support@exodus.com.
-VF
Reply from Exodus
You're the best!
Thanks for the great rating. Your feedback is important and we're always looking for ways we can improve.
Feel free to reach out and let us know if you see some way we can maximise your experience.
🤗 -VF
Eric was fantastic
Eric was fantastic in helping me with my questions.
He was very timely, clear and concise in his responses.
Thanks Eric...you are a star 🌟
April 22, 2026
Reply from Exodus
This is fantastic to hear! Huge thanks, Silvio, for taking the time to share your experience with Eric from our support team. We’ll make sure he sees your kind words.
If you ever need anything, we’re always here to help 🤝
-BT
The current issue I’m dealing with
The current issue I’m dealing with. Why can’t Canadians have a XO spending card?
April 21, 2026
Reply from Exodus
I’m glad you reached out about this! Exodus Pay and the Pay Card are gradually rolling out. If you’re in Canada and having trouble accessing your new card, start a new chat here: exodus.com/m/support.
We’re happy to take a closer look for you 😄🤝 -BT
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