Exoticca  Reviews 32,576

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially the tour guides, for their exceptional knowledge, professionalism, and ability to make trips engaging and memorable. Many people highlight the seamless organization of their holidays, including timely transfers, well-planned itineraries, and excellent accommodations. Consumers frequently express satisfaction with the overall travel experience, noting that the trips often exceed their expectations. However, some people were dissatisfied with the service, citing difficulties in getting answers from customer service and issues with flight changes. A few reviewers also mentioned problems with their booking process, such as incorrect flight arrangements or hotels not having their reservations. Additionally, some customers noted that certain excursions or parts of the itinerary did not meet their expectations, or that the pace was too fast.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, particularly praising tour guides for their exceptional... See more

Holidays

Reviewers mention positive feedback about holidays. Many customers describe their trips as exceptional,... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the excellent organization,... See more

Booking process

Clients share ambiguous opinions on the booking process. Many customers found the booking experience... See more

Location

Users describe ambiguous interactions with location. Many customers appreciated the well-planned itineraries... See more

Based on these reviews

Rated 4 out of 5 stars

After booking our trip we had difficulties getting answers from the customer service center. For example, what time does the excursion end? How can we book airplane seats together? Extremely worris... See more

Company replied

Rated 5 out of 5 stars

Exoticca South Africa trip is one of the best trips we had. Met all our expectations and beyond. The hotels are nice except someone of the hotel stole a small purse like bag in a hotel room in Zimba... See more

Company replied

Rated 5 out of 5 stars

The whole trip was absolutely amazing! Our tour guide, Mehmet, was truly top-notch. Not only was he humorous and engaging, but his deep knowledge of history and background at every site made the expe... See more

Company replied

Rated 5 out of 5 stars

We had the best trip in Turkey - Our tour guide, Mehmet left each day filled with so much more than we ever imagined! Our days were with special memories- great photos and incredible history! Between... See more

Company replied


Company details

  1. Travel Agency

About Exoticca

Written by the company

EXOTICCA - Extraordinary Travel Crafters

Who we are Exoticca is an online tour operator made up of passionate travel experts whose goal is to help travelers worldwide fulfill their dreams.

Our in-house experts carefully craft extraordinary travel packages at never-before-seen prices to give you a truly unforgettable experience.

Our promise to You Traveling with Exoticca means you can visit the farthest corners of the earth at the click of a button, thanks to our innovative technology and simple booking process.

Our long term partnerships with trusted local providers open doors to places you never knew existed, so that you can travel far and care-free.

Our commitment to You We believe in the transformative power of travel and are committed to helping more people across the world enrich their lives with extraordinary cultural exchanges.

Our itineraries combine iconic destinations with authentic local encounters, ensuring you breathtaking experiences as you travel through your bucket list.

Get in touch Our international team of travel experts are always on hand to assist you with your booking. Get in touch today.

US: +1-888-488-0592
CA: +1 778 807 9750
UK: +44 20 8068 3176
ES: +34 919 01 15 89
FR: 01 76 41 02 29

For an effortless booking process, book through our website: www.exoticca.com

Exoticca

Written by the company

Trips created by destination experts
Quality guaranteed
The best prices

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Second Wonderful Exoticca Trip

The "Dreamy Road Trip through the Balkans" was second Exoticca trip and did not disappoint. At first, I worried that the price was too good to be true, yet everything about the trip was fantastic. The customer service, the logistics, the tour guides are exceptional, and every aspect of the trip is top-notch. I have been recommending Exoticca to everyone I know and I have many, many more Exoticca bookings in my future.

March 28, 2026
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Reply from Exoticca

Hi, At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.

Rated 5 out of 5 stars

Everything went on very well

Everything went on very well. No problem

March 28, 2026
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Reply from Exoticca

Hi, We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future.

Rated 5 out of 5 stars

8 days in Portugal

My wife and I booked this trip to celebrate our 40th anniversary and we had a blast. Everything was well-coordinated from the itinerary, pick-up at the airport, transfers, hotels, everything. We did a lot in 8 days and didn’t feel stressed. Our guide, Nuno, was amazing, super-knowledgeable historian with a sweet sense of humor and a passion for his country- We had 20 people in our group and it was great getting to know the people in our group and their backgrounds and travel experiences. Our driver, Carlos, was also incredible.
It was nice having the travel laid out for us and I am certain we would have missed so many cool aspects of Portugal had we just rented a car and winged it like we are used to doing.
Excellent experience for us!
Josh & Leslie

March 28, 2026
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Reply from Exoticca

Hi, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

Rated 4 out of 5 stars

Nuno, exceptional Portugal tour guide …

Our tour guide made our experience great! Nuno was very informative, funny and kind!The only thing we regret is not spending enough time in Fatima. We were there an evening and headed out very early the next day. But, we did visit and experience many beautiful places in Portugal!Also, our driver Carlos was very good with his driving skills and had a warm friendly personality!

March 19, 2026
Unprompted review
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Reply from Exoticca

Hi, We will share this with the store team to let them know how we are doing.

Rated 5 out of 5 stars

We were extremely impressed with…

We were extremely impressed with Exoticca, always on time and their tour guide and driver are really friendly, cheerful and professional! We loved our first experience with them

March 28, 2026
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Reply from Exoticca

Hi, If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.

Rated 5 out of 5 stars

Easy Booking, Great Experience

What made my experience great was the booking process. Every trip I’ve booked has been incredibly easy, and the agents are always helpful and responsive.
What the company does especially well is how organized and well-planned the tours are. Everything runs smoothly and on schedule, which makes the entire experience stress-free. I also really appreciate the balance of structured activities and free time, along with the variety of optional tours available—it allows for flexibility and a more personalized experience

March 24, 2026
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Reply from Exoticca

Hi, We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next holiday even better, please let us know.

Rated 1 out of 5 stars

Sensible advice - Avoid booking with this company.

Avoid booking with this company.

Although I am still mentally drained from this experience, I will stick to the facts so others can make an informed decision.

We had previously travelled with this company multiple times without issue, but when we needed them most, they failed completely. We were left stranded in another country during a war situation, with little to no support or meaningful assistance. Communication was virtually nonexistent at a critical time — no clear guidance, no timely responses, and no accountability.

As a direct result, we were left in limbo for an entire week before being able to return home, causing significant stress, uncertainty, and disruption. During this time, we were forced to make our own arrangements at additional personal cost just to manage the situation.

I formally raised this with the company, provided full evidence, and gave a clear and reasonable 14-day deadline for them to respond and resolve the matter. This was completely ignored — no reply, no action, and no attempt to put things right.

I believe this represents a serious failure in their duty of care under UK travel regulations. As a result, I am now escalating the matter to ABTA to pursue recovery of the costs we have incurred due to their failure.

This situation was not only stressful and costly, but entirely avoidable. Based on this experience, I strongly advise others to think very carefully before booking and to consider more reliable providers.

March 7, 2026
Unprompted review
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Reply from Exoticca

Hello Jacqueline,

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

We would love to know why, so that we can deliver a better experience next time. You may reach us at http://exoticca.com/contact with your booking ID. Again, thank you for your feedback!.

Regards,
Exoticca

Rated 4 out of 5 stars

I had an amazing time on my Galápagos…

I had an amazing time on my Galápagos Amazon trip. The only issue was I had to miss some excursions due to them overlapping.

March 27, 2026
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Reply from Exoticca

Many thanks for the 4-star rating. If you have any specific feedback or suggestions on how we can improve, feel free to share. We're always happy to make things better for our customers!

Rated 4 out of 5 stars

Happy with everything except the cancel…

Happy with everything except the cancel for any reason. Too expensive for what it is, and I should've looked into it more. I had to spend more money for medical that has cancelation in it already so basically paid double. Lesson learned!!

March 24, 2026
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Reply from Exoticca

Hi, We will share this with the store team to let them know how we are doing.

Rated 5 out of 5 stars

Well organized

Well organized. Nice hotels. Excellent tour guide.
I am old, so too much walking.
Most importantly, nice price.

March 27, 2026
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Reply from Exoticca

Hi, Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

Rated 5 out of 5 stars

Morocco 🇲🇦 grand tour and Kasbah tour…

Morocco 🇲🇦 grand tour and Kasbah tour my guide Filali abdelali....Soft demeanor, approach and tone. Extremely knowledgeable about his beautiful country.....learned much from him throughout. Equally, he was most helpful in mitigating hiccups that popped up once-in-a-while in the group. Many thanks for a great adventure!! : )

March 27, 2026
Unprompted review
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Reply from Exoticca

Hi, Thank you for the 5-star rating! We are thrilled to know that you enjoyed our [product/service]. Your feedback motivates us to continue providing exceptional service to all our customers.

Rated 5 out of 5 stars

Morocco 🇲🇦 trip was great with my tour…

Morocco 🇲🇦 trip was great with my tour manager Mr Filali abdelali well worth it trip it excellent guide very knowledgeable we really enjoy our vacation we looking forward more trip

March 27, 2026
Unprompted review
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Reply from Exoticca

Hi, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

Rated 5 out of 5 stars

grand tour and kasbah Moroccan trip was…

grand tour and kasbah Moroccan trip was great 👍 with my guide Filali Abdelali. Very informative knowledgeable fun spoke good English. The driver was very good too.

March 27, 2026
Unprompted review
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Reply from Exoticca

Hi, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

Rated 4 out of 5 stars

This was my 3rd trip with exoticca

This was my 3rd trip with exoticca and it was just as well organized and guides were excellent per usual expectations. This specific trip was much more fast paced with only one night in each hotel and due to the amount of driving during the day unfortunately did not have much free time to explore each city as much as I would have liked. The included dinners were delicious especially the hotel in Geilo

March 27, 2026
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Reply from Exoticca

Hi, Thank you so much for taking the time to provide feedback!

Rated 5 out of 5 stars

Grand tour and Kasbah almost tour it…

Grand tour and Kasbah almost tour it over in Morocco made special trip our guide Mr Filali Abdelali who was absolutely excellent! He is bright, insightful, and completely genuine in his desire to share his knowledge. He also is kind and generous with his time and always provided little snacks and specialties of Morocco.

March 27, 2026
Unprompted review
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Reply from Exoticca

Hi, We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next holiday even better, please let us know.

Rated 5 out of 5 stars

We did a 10 day trip to Morocco with a…

We did a 10 day trip to Morocco with a group of ten and it was an amazing trip! Our tour guide Filali Abdelali was the best! He went above and beyond to make our trip so special. A group of ten can be super overwhelming in some of the things we wanted to do but he made it happen. We were grouped with other people on this tour and we made lasting friendship. We also had people that were so difficult to please or so negative. Filali Abdelali made sure those people didn’t ruin our trip. Truly such a fun trip with an amazing guide and new friends.

March 20, 2026
Unprompted review
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Reply from Exoticca

Hi, We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future.

Rated 5 out of 5 stars

Memories well worth it in Morocco.

We have had such a great experience seeing all the Morocco has to offer. The experiences have been amazing and catered to what will give us the most of such a whirlwind of a tour. Our guide, Filali Abdelali, has been fantastic! He’s no rookie and has been so flexible, informative, and fun. Would definitely recommend.

March 19, 2026
Unprompted review
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Reply from Exoticca

Hi, If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.

Rated 5 out of 5 stars

Always good

This was our 9th Exoticca trip and we have our 10th coming up soon. It speaks volumes that we are very happy with what we get from our experiences.

March 18, 2026
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Reply from Exoticca

Hi, We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future.

Rated 5 out of 5 stars

Our guide in Morocco Filali Abdelali…

Our guide in Morocco Filali Abdelali was very helpful and informative. He was friendly and courteous, doing his level best to resolve any issues that arose. Recommend highly.

March 27, 2026
Unprompted review
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Reply from Exoticca

Hi, At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.

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