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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and proactive approach, making onboarding and support interactions highly effective. Many people highlight the excellent customer service, noting quick responses and a professional, supportive team that goes above and beyond to resolve issues and provide strategic guidance. The platform is often described as a valuable tool for managing LinkedIn outreach, saving time with its automation features. However, some customers also noted that the user experience and interface can be confusing and not always intuitive, requiring a learning period. A few people mentioned encountering issues with their LinkedIn accounts, and some experienced difficulties with customer support regarding inconsistent information or problems with account cancellations and refunds.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the team's helpfulness, knowledge, and... See more

User experience

People report positive experiences with user experience. Many customers praise the platform's ease of use,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the support team for being... See more

Social media

Clients share ambiguous opinions on social media. Many reviewers praise the tool as the best option for... See more

Marketing

Users describe positive interactions with marketing. Many customers appreciate the helpful guidance provided... See more

Based on these reviews

Rated 5 out of 5 stars

Neville went above and beyond during my Expandi onboarding. He didn’t just walk me through the platform — he took the time to explain how to actually use it strategically, sharing tips, best pract... See more

Rated 5 out of 5 stars

Neville was super helpful on our onboarding/strategy call. He walked me through the right settings and explained the practical differences between the different campaigns. The biggest value was learni... See more

Rated 5 out of 5 stars

Neville was precise and patient. I was very frustrated before this call. I thought I would be able to set up and get started by myself but there were a few hurdles the last of which was that my data f... See more

Rated 5 out of 5 stars

I'm in the middle of a trial, after doing a trial with HeyReach. There's a learning curve, but Expandi definitely has more granular control and visibility than HeyReach, and they are rolling out more... See more


Company details

  1. Internet Marketing Service

Written by the company

Expandi is a LinkedIn automation tool that enables you to outreach leads using an omni-channel approach. With Expandi, you don’t have to be a LinkedIn expert to get results and supercharge your LinkedIn outreach game Contact your prospects on LinkedIn and by Email via smart automated sequences. Launch your first campaign in 15 minutes and see results in 24 hours.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

203 reviews

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1-star

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

As a new LinkedIn Premium subscriber

As a new LinkedIn Premium subscriber, my account is currently unable to access the Premium features for some reason and I'm working with LinkedIn support to get that resolved. As a result, I was unable to utilize the Expandi.io 7-day trial. However, during my onboarding call with Neville today, I discovered all the amazing features available to me through Expandi.io and once my LinkedIn Premium subscription is fixed I plan to sign up.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Karthik

The person on the support desk (Karthik) was willing to stick with me until my issue was resolved - responding to my request in the way that I had indicated would support me best. Thanks!

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid it

It works, barely. The performance of the site is really band and it's unusable on mobile devices. Avoid this one.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, great software!! Super knowledgeable staff and the software is incredible! So much customization and at the same time, very simple to use.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Really supportive team and good…

Really supportive team and good software.

I've explored outreach tools for the past 5-6 years and expandi is among the best. Like all tools, there are some glitches now and then but the team is really supportive and they help resolve things quickly.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Wow - Expandi rocks!

Wow, the support I got from Neville during my Expandi trial made all the difference in the world. In two short sessions we had everything set up and I'm ready to make new connections on LinkedIn using Expandi!

I especially love that I can send emails as part of my Expandi LinkedIn campaigns.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

The service is excellent! I appreciate Neville and all of his tips. He helped me optimize my campaigns and checked my settings for better results. I look forward to using Expandi into the future.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Neville at Expandi was amazing

Neville at Expandi was amazing! I had some tech issues and needed help but in addition to that, he went through the program software to help me understand how to use it to my advantage. The tricks and tips we discussed will be invaluable and would have taken me FOREVER to learn... he shortened the learning curve and I am so excited to begin!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I've been trialing Expandi and had been having some issues getting started, but their customer service team is very responsive and helpful. Shoutout to Neville for taking care of our problem. The tool itself is loaded with features and has shown a lot of promise for our use case.

September 29, 2025
Unprompted review

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