I’ve been with this company for several years now and have consistently found them to be excellent. The claims process is incredibly simple and efficient, and reimbursements are always handled... See more
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We bought multi-trip annual insurance, and the option of just buying cover for emergency medical care and repatriation suits us. We live in France, and return to the UK to visit friends and family 3 t... See more
Company replied
Sraight forward renewal process, hasle free and easy to read infomration. All optons are on display, so you select which ones you wish to include and the price is adjusted in front of you. Once you ha... See more
Company replied
I have renewed my Expat Group Travel Insurance for both my husband and I every year since 2019. It is always very easy to do even if you want to change your cover. I particularly like that I have be... See more
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Company details
- Insurance Agency
- Health Insurance Agency
- Income Protection Insurance Company
- Life Insurance Agency
- Travel Insurance Company
About Expatriate Group
Written by the company
Expatriate Group
A leading provider of international health insurance and financial services for expatriates and global citizens.With over 30 years of experience, our company offers a range of solutions that cater to the unique needs of individuals, families, and businesses living and working abroad.
We understand the challenges and complexities of international living, which is why we offer comprehensive insurance coverage and financial services to ensure our clients have the protection they need while abroad. Our products include health insurance, life insurance, income protection, and travel insurance, all designed to provide peace of mind and financial security.
Our team of experienced professionals is dedicated to providing personalized service and support, helping clients navigate the complexities of global healthcare and insurance. We work with leading insurance providers around the world to ensure our clients have access to quality healthcare and financial services, no matter where they are.
At Expatriate Group, we believe in making international living accessible and affordable for everyone. Whether you are an individual, family, or business, we have a solution that fits your needs and budget. Contact us today to learn more about our products and services, and how we can help you protect your health and wealth while living abroad.
Get a quote Contact UsExpatriate Healthcare
Written by the company
- 14 day money back guarantee
- If you purchase any product from Expatriate Group and aren't 100% happy, so long as you haven't made a claim, we will refund 100% of your premium.
Contact info
Delmon House, RH15 9AE, Burgess HIll, United Kingdom
- +44 20 3551 6634
- hello@expatriategroup.com
- expatriatehealthcare.com
4.7
Excellent
476 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Emma talk me through all my options…
Emma talk me through all my options making it easy for to make a decision.
June 18, 2025
Reply from Expatriate Group
Thank you for taking the time to review. We're delighted to hear that Emma looked after you and will share with her your 5 star review. : )
Excellent service
Excellent service. Had some queries regarding extending an annual policy and customer services where prompt with a response and ansered all our concerns.
June 15, 2025
Reply from Expatriate Group
Thank you for your review and for sharing your experience. : )
Simple Problem solved. Thank you very much.
Today on 13 June 2025, I purchased a travel insurance policy from Expatriate Group but the sum of US& 37 was deducted from my card twice.
Policy ref:
T13674/25/00
Could you kindly return the extra US$ 37 which was deducted from my account immediately.
I am a loyal customer and I am surprised why you deducted this amount twice.
Thank you for your coordination and assistance.
Warm regards,
June 13, 2025
Reply from Expatriate Group
Thank you for the review. I understand from the team that this has already been resolved. : )
set up of international business travel…
set up of international business travel insurance appeared to be efficient. Good at this stage.
June 12, 2025
Reply from Expatriate Group
Thank you for taking the time to post a review. : )
Great service from online live chat support
I renewed my policy but needed to change my country of residence. It wouldn't update initially, but I got help from the online live chat person. Great service. Many thanks.
June 12, 2025
Reply from Expatriate Group
That's great to hear. Thank you for sharing your experience. : )
Good with room for improvement.
As an expat living outside the EU this company offers a fair solution to my European travel insurance needs.
It could be improved by offering a policy for Worldwide, excluding the USA.
This would be much less expensive than the current Worldwide policy, which I do NOT buy as it is overpriced for my needs.
June 11, 2025
Reply from Expatriate Group
Thank you for sharing your feedback. We'll pass your comments on to the underwriters. : )
Reply from Expatriate Group
Thank you for your feedback. : )
"It does what it says on the tin"
There's not many companies that do one way travel. This one does. I'm travelling from Manchester to Singapore and got a reasonable price (£34).
This is my first time with the Expatriate Group, but I will be requesting a price from them again.
June 5, 2025
Reply from Expatriate Group
Thank you for your review. It's much appreciated. : )
Easy to use, reasonable premiums.
June 5, 2025
Reply from Expatriate Group
That's great to hear. Thank you for sharing. : )
Straightforward buying experience
The rating is based on the buying process which was very easy and well explained with clear documentation provided. I was given a range of benefit schedules and a range of excess amounts with a simple table giving the prices for each combination. Everything was completed online.
I hope that should the worst happen and I have to make a claim, that process will be as straightforward.
June 4, 2025
Reply from Expatriate Group
Thank you for your review and for sharing your experience. : )
Your chat service was great
Your chat service was great, Karen whom I was talking to was helpful, very prompt and clear. Thanks
June 4, 2025
Reply from Expatriate Group
Thank you for sharing your experience. Your feedback will be shared with Karen in our CS team. : )
Reply from Expatriate Group
Thank you so much for your review : )
Easy to use website
The ease of the transaction. All the information is available online and the process to obtain the insurance seamless.
May 27, 2025
Reply from Expatriate Group
Thank you for your review. : )
Reply from Expatriate Group
We appreciate the feedback. : )
I did not receive Hakima's policy…
I did not receive Hakima's policy documents after purchase.
May 21, 2025
Reply from Expatriate Group
Hi. We can see that the documents were produced and emailed 21/05/2025 at 19:20. The customer service team will reissue these to you again, but may be worth checking your spam. We can see that this is your 5th purchase, so a 1 star review seems a little harsh. : )
Great communication and very polite…
Great communication and very polite member of staff.
May 20, 2025
Reply from Expatriate Group
Thank you for taking the time to share your feedback. : )
Reply from Expatriate Group
Your review is much appreciated. : )
Recommendation of Excellence
I highly recommend Expatriate Group Insurance. I had the unfortunate experience of injuring my knee while skiing in Japan, but thankfully, Expatriate Group Insurance made the recovery process much smoother. From prompt assistance to clear communication, they handled everything efficiently, ensuring I received the necessary care without added stress. Their professionalism and support truly stood out, making them a trustworthy choice for anyone seeking dependable travel insurance.
May 17, 2025
Unprompted review
Reply from Expatriate Group
We're delighted that we were able to assist in your time of need. We appreciate you sharing your experience. : )
Repeat customer
Been using this insurance provider for the last couple of years. Easy and simple purchase.
May 14, 2025
Reply from Expatriate Group
Thank you for sharing your experience and thank you for continuing to choose Expatriate Group. : )
a very easy progress for renewal and…
a very easy progress for renewal and although we have not had to claim on anything, i feel confident this will be smooth also.
May 14, 2025
Reply from Expatriate Group
Thank you for your review and for continuing to choose Expatriate Group. : )
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