Expat Tax Online Reviews 1,868

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service as excellent, highlighting the professionalism and helpfulness of the staff. Many people appreciate the outstanding customer service, noting the team's responsiveness and clear communication throughout the process. The user experience is consistently described as smooth and straightforward, making complex tasks feel easy. However, some customers also noted that the turnaround time for tax preparation was not as quick as with other providers, and a few found the web portal a bit challenging to use initially. Despite these minor points, the general sentiment remains highly positive, with many reviewers expressing satisfaction with the overall efficiency and support received.

What people talk about most

Service

Consumers consistently report positive experiences with the service. Many reviewers praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and quick... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

I moved overseas 8 years ago and didn’t realise my tax obligations to the US. Expat Tax Online so seamlessly helped me get back into compliance with the IRS. They thoroughly covered all financial base... See more

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

I was very pleased with the service from Ronald.

I was very pleased with the service I received from Ronald De Ocampo at Expat Tax Online. He was professional, efficient, and responsive throughout the entire process. Ronald explained each step clearly and ensured that everything was completed accurately and on time. I appreciated his friendly and reliable communication, which made the experience smooth and stress-free. I would confidently recommend his services to anyone needing expert support with their U.S. tax filings.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Thorough and Supporting Tax Consulting

I have worked with Expat Tax Online for several tax returns in the past, and was comfortable with using them again for a multi-year project. They had to wait for closure of data, due to my unique reporting circumstances, but they never complained and just persisted to support the preparation of my returns. Geraldine and Roshiela have been a pleasure to work with.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and professional

This company, and specifically Ulebert, were professional and efficient, making the process easy and pleasant for me to follow. I always received clear instructions and quick responses to any questions I had.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Ulebert took care of my tax return

Ulebert took care of my tax return. It was quite a complicated process for me because I had to get hold of old bank accounts. Steep learning curve. Ulebert was polite and patient throughout. It took longer than I thought, but in the end Ulebert pulled it all together quickly and I am delighted that I am now up to date with my tax returns.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

I had a warm and nurturing experience…

I had a warm and nurturing experience with Expat Tax On Line. Not particularly computer savvy, and extremely hard to reach when travelling for work, Ulebert Dacayanan never dropped the ball. The patient and gentle nudges navigated me through the process to eventual completion in a timely manner.
A big thank you to the team.

October 11, 2025
Unprompted review
Rated 4 out of 5 stars

Very helpful

Great service - have used it for many years - Thanks Jean.
Unfortunately we missed the dealine for filing an extension this year. Please send us reminders for that. We get so many ohter friendly reminders from you ;-)

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online have been great

Expat Tax Online have been great. I was dreading completing the forms, but they made it very straightforward. Geraldine was great at supporting me through the first part of the process and didn’t mind how many questions I asked, dealing with them quickly and professionally. I’m very relieved they will be helping me with the next stage too.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

As alwaysI wholeheartedly recommend their services

As always, the service was nothing short of outstanding. Jean and the entire team were incredibly helpful—professional, responsive, and timely in getting my taxes filed. This was my third year working with them, and once again, they exceeded expectations.

They guided me step by step through the new platform, clearly explaining what information was needed. Their rates are very reasonable compared to others, and their support—especially over email—was prompt, thorough, and professional throughout the entire e-filing and FBAR process.

I wholeheartedly recommend their services to anyone looking for reliable tax help and will continue working with them for years to come!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Jean and Aya were super helpful

Jean and Aya were super helpful! This was my first time using an entity to help me file my taxes and they did not disappoint. Extremely helpful, asked the right questions, subject matter experts in every corner and information area required, guided me step by step to what information is required and very reasonably priced vs the rest. And most importantly , extremely responsive and professional by email!

I would recommend them to anyone and will be using them every year moving forward!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! The team I have been working with for years is very professional and timely in getting my taxes filed.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Renunciation review

I used Expat Tax Online for a renunciation package, several years of returns and FBAR's (ouch!). Geraldine and the team were responsive, super helpful, patient, the price was very reasonable and client systems all worked. Hoping there are no shenanigans from the IRS in which case I will be 100% happy.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Expat Tax Online were very…

The team at Expat Tax Online were very helpful in getting my taxes done on time and efficiently. Interactions were very good and the whole process felt smooth and well-organized. They were quick to respond to questions, explained things clearly, and took the stress out of dealing with expat tax requirements. I really appreciated their professionalism and attention to detail. Ulebert was instrumental in getting all the heavy lifting done. I’d definitely recommend them to anyone looking for reliable, friendly, and efficient tax support.

October 10, 2025
Unprompted review

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