It may be easy for younger people, but I have trouble navigating the site. It took a couple of tries to get my bank account linked, and then the next day I got an email that said I needed to do it aga... See more
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Review summary
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Reviews shaping this summary
In the last 2 years, I retired (totally, this time), sold my house, and moved to another state. By removing the mortgage on my Credit History and adding another credit card, my Credit Rating took a "... See more
Company replied
I'm still waiting for you to connect my monthly rent credit from my Wells Fargo account. I sent in a detailed request and it has not been added as of yet, nor have I heard back from you concerning th... See more
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This makes it easy to manage the boost in your credit score... Just by managing the companies that report to the credit score system. You can actually keep track of your credit score as long as you... See more
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Company details
About Experian
Written by the company
Experian US is committed in helping consumers to protect, understand, and improve their credit by offering a host of free products to access your credit report and credit score, along with credit monitoring and boosting your credit scores. Our customer service is dedicated to answering your questions and responding to your needs, and to help ensure your satisfaction with our products and services.
- How to contact Experian about your membership
- How to contact Experian about disputes on your credit report
- How to contact Experian about identity theft
- How to dispute credit report information
- How to place and lift a security freeze
- What to do if you've been a victim of identity theft
For consumers in other countries, please visit our global contacts page.
Contact info
475 Anton Blvd, 92626, Costa Mesa, CA, United States
- experian.com
4.1
Great
94K reviews
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Taking care of business
Each time I receive notice for what ever reason regarding score how to save money ect if there been a brief in my information im notify if someone try to use my information im notify those alerts help me stay safe I can rest little better so much fraud in this world I dont want to pay for someone else mistake so thanks for staying on top of things
April 16, 2026
Reply from Experian
Hello Nawatha. We appreciate you sharing your experience. It's great to hear our alerts help you feel more secure and informed. Knowing you can rest a little better because of our service is very rewarding for us. Thank you for your feedback. -Vivian
I loved the instant jump in my score
I loved the instant jump in my score! I only wish the algorithms would pick up my rent and car insurance 😒 I just don't know how to do it and don't think I have control over it
April 29, 2026
Reply from Experian
Hello Ronald. We're glad you enjoyed the boost to your score! We appreciate your feedback and understand your concern about rent and car insurance not being factored in. We'll look into how we can improve this in the future. -Vivian
Reply from Experian
Hello Stu. We appreciate your feedback and are so happy to hear you feel confident and protected with our service. -Vivian
Reply from Experian
Thank you for the feedback. We are happy to hear that you like our product and found it to be helpful. -Vivian
SCAM
SCAM! The "free" credit report is NOT FREE! They automatically deduct $24.99 from your account every month! I canceled my enrollment over 6 months ago & they are still taking $ from me!! The automated system will Not allow you to speak with human
April 30, 2026
Unprompted review
Reply from Experian
Hi Jessica. Thank you for your review. We regret to hear about the billing issues and difficulty you experienced reaching our team. Ensuring our customers have a positive experience is very important to us and we apologize for any inconvenience this may have caused. We appreciate you taking the time to share your feedback and we've passed your comments along to the appropriate teams. Thanks. -Moneake
Your Competence and Helpfulness is Outstanding
Your competence and helpfulness is outstanding. When has a credit reporting agency been so helpful as Experian to those of us trying to restore our credit rating. You give very useful advice that shows up almost immediately. What more can I say except that I'm very happy right now at the results.
April 29, 2026
Reply from Experian
Hello Phuz. Thank you for your feedback. We are happy to know that you have found the information we provide useful and helpful. We appreciate your time and have a good day! -Karen
Hated that closing an account in good…
Hated that closing an account in good standing drops my score but happy the Experian boost kicked it back up to a higher level.
April 6, 2026
Reply from Experian
Hello there. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Experian Boost does not include recent…
Experian Boost does not include recent payments to include in recent considerations for a boosted credit score. Boost shows my last payments in 2024 but I have consistent payments in 2025 & 2026. Seems pretty dishonest.
April 30, 2026
Reply from Experian
Hello Evelyn! Thank you for your feedback. We are pleased to hear that you find the information we provide easy to understand. We appreciate your time and have a good day. -Karen
user friendly site and always able to…
user friendly site and always able to speak to person via phone when needed
April 27, 2026
Reply from Experian
Hello Richard! Thank you for your feedback. We're excited to hear that you found our app to be user-friendly. We appreciate your time and have a good day. -Karen
They took care of my issues quickly!
April 26, 2026
Reply from Experian
Hello Mary! Thank you for your feedback. We are always happy to help! We appreciate you and have a great day. -Karen
Simplicity… Ability…. Impact……
The simplicity in reviewing the suggested bill I pay monthly, the ability to easily confirm and add it to the list of data analyzed, and the immediate impact to my credit score are all reasons to trust Experian Boosts service! Thank you!
April 30, 2026
Reply from Experian
Hello Felicia. Thank you for the feedback. We are happy to know you are enjoying our Experian Boost® feature. We appreciate your time and have a good day! -Karen
Very easy way to instantly raise your…
Very easy way to instantly raise your credit score a few points.
April 29, 2026
Reply from Experian
Hello Kelly. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Easy way to boost my score
April 29, 2026
Reply from Experian
Hello there. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Easy Freezy
Easy to put a freeze on my account and easy to temporarily lift the freeze when I need to.
April 1, 2026
Reply from Experian
Hi Gary. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze. Have a good day! -Karen
I feel comfortable using Experian as I…
I feel comfortable using Experian as I get regular messages to be sure of my credit score, outstanding debt, and suggestions for more valuable credit cards.
April 30, 2026
Reply from Experian
Hello Joan! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Peaceful mind…
I have the comfort and safety knowing that my credit is safe with security freeze. No one can access it without my approval and that’s comforting to know. You are in control
January 25, 2026
Reply from Experian
Hi Tracey. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze. Our top priority is your satisfaction. Have a good day! -Karen
My concerns wete addressed
Every concerns were immediately addressed. Thank you, but what I did not appreciate was that when on the phone with your agent, I was not able to select my information digitally on my phone to him, he informed me that it was not an option and every one surrounding me was able to listen to my personal information such as SS# , address, etc. as your agent had requested putting my information out there is not what I call a security save procedure.
April 2, 2026
Reply from Experian
Hi Lisbeth. Thank you for your feedback. If you receive assistance from an agent by phone, verification will be conducted verbally with them. For some processes, digital verification can only be completed through the automated system. If you prefer not to verify yourself this way, you can contact us by mail, email, social media, or use the self-service option in your online account. -Karen
Lousey Company
Dealing with yawl has always been a nightmare. In fact, I think you’re a joke of a company. And just because I don’t have a house payment, don’t have a car payment, don’t owe any one except the everyday companies’ bills, and seldom use my credit cards; why should my credit score go down. I do pay off all my bills & my credit cards early & completely which should make me a very good credit risk. I am tired of you, TransUnion, & Equifax controlling my credit rating!
April 30, 2026
Reply from Experian
Hi David. Thanks for the review. We understand the concern with your score. Anything that changes on your report has the ability to impact your score. There are a lot of factors that go into the calculation of your FICO® 8 Score. The primary factors are payment history, balances on your open accounts, the average age of accounts in your report, the types (mix) of accounts, and the number of recent credit inquiries. There are usually subsets of those primary factors that are being calculated as well. Below are the factors in which the Experian® score is calculated: Payment History - 35% Amount Owed - 30% Length of Credit History - 15% New Credit - 10% Types of Credit Used - 10%. If you have any questions or need assistance, please reach out to us. Thanks. -Karen
Me and Experian go way back
Me and Experian go way back, I didn't know that an identification fraud account could hurt me so much, it's been removed but I have never gotten the points they took away back. So now it's like I am 18 all over again. So freezing my account was the best thing to do.
February 1, 2026
Reply from Experian
Hi Cassandra. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze. If you have any questions or need assistance, you may want to reach out to us. Have a good day! -Karen
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