Expertelectrical Reviews 206

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I had a very disappointing experience with Expert Electrical. We ordered specific bulbs, but the wrong ones were sent. When we contacted them to resolve the issue, instead of acknowledging the mista... See more

Rated 5 out of 5 stars

I have been using this company for a few years now and have had nothing but a very good experience with them. I only buy one product from them but do so regularly. With free delivery and very compe... See more

Company replied

Rated 1 out of 5 stars

Shocking service, kept getting an order wrong so many times, unable to follow simple instructions. Had to chase up so many times to resolve. Had to chase up their goodwill gesture refund too, unb... See more

Company replied

Rated 4 out of 5 stars

The relay bases I ordered were a great price and excellent product but the dork who delivered them threw the box over a six foot fence onto my shed roof 6 foot away. This broke the relay locking lever... See more

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3.0

Average

TrustScore 3 out of 5

206 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I HAVE USED EXPERT ELECTRICAL SEVERAL …

I HAVE USED EXPERT ELECTRICAL SEVERAL TIMES OVER THE LAST COUPLE OF YEARS AND I HAVE TO SAY, THE LAST 18 MONTHS OR SO I HAVE HAD EXCELLENT SERVICE FROM THEM.
THE WEBSITE IS SO EASY TO USE AND THAT IS A BIG PLUS FOR ME, AND I HAVE NO HESITATION IN USING THEM AND WILL CONTINUE TO USE AND RECOMEND THEM TO ANYONE.

May 2, 2017
Unprompted review
Rated 3 out of 5 stars

Damaged item

ordered a voltage optimiser. Screws holding front cover on were cross threaded, had to remove with a stud extractor. Due to the weight i didn't consider returning the unit.
Item should have been checked before posting?

April 23, 2017
Unprompted review
Rated 4 out of 5 stars

ee as supplier

Pretty good really, we like the chint range and only had to send back duff items a few times, thats made in china I guess.
They won't hold stock of the SP+N breakers even though we buy these regular, which is a pain in the a*s as it extends lead times by a few days.
Control gear wise they are price competitive with CSE, but don't hold the range of stock..the Gewiss CD40 range of DIN rail enclosures would be cool.

March 28, 2017
Unprompted review
Rated 5 out of 5 stars

Great Downlights

Ordered some additional lights late one Wednesday afternoon and received delivery at precisely time promised next day about 11.00am.
What more could you want. Great service all round and good quality products.

March 25, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Git off to a bad start as their website didn't like my email address. Also had lots of other issues with their website. However, the guys were very helpful indeed and got me up and running very quickly even though I called several time with lots of daft questions.

Great product line and the will certainly be at the top of my list.

February 7, 2017
Unprompted review
Rated 5 out of 5 stars

Competitive Prices, Excellent customer service!

Bought a number of bulbs from ExpertElectrical (aka downlights.co.uk), and when one of them went faulty a few months later they replaced it without hesitation!
It wasn't an expensive replacement... but the no quibble response & friendly emails were really nice.
Customer service is key, and these guys seemed to have cracked it! : )

Will definitely use again.

October 11, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent all round....

Great product range with an easily navigable website, very competitive pricing and impressive delivery. What stands out most is the customer service, we had one item damaged in transit, without hesitation it was re-ordered and replaced.
Highly recommended, keep up the good work.

August 11, 2016
Unprompted review
Rated 5 out of 5 stars

highly satisfied.

first time user. ordered an item on one day and was very surprised
when it was delivered the next day. would recommend to anyone

August 11, 2016
Unprompted review

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