The company worker didn't answer the phone for around an hour. Finally he call me , said that I can leave the car at the parking with no checking. The rest of that rental was ok.
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Very good value. Car suited our needs perfectly and, apart from the car key requiring a new battery, ran perfectly for our 36 day trip around Poland. Only downside they charged us for a cross country... See more
I used the car hire service once again and, as always, everything was spot on. The car was clean, in excellent condition and ready on time. The service was professional and completely hassle-free. I w... See more
Company replied
Excellent straight forward experience at Krakow airport. Van wasn't the best condition lots of dents and stretches but this didn't bother us. Efficient at point of collection and return. Felt uneasy j... See more
Company replied
Company details
Written by the company
Express Car Rental to największa, działająca od 1996 roku polska firma wynajmująca samochody z własną flotą kilkunastu tysięcy pojazdów. W naszej flocie znajdują się nowoczesne auta osobowe i dostawcze. Oferujemy wynajem w pełnym spektrum czasowym - na dni, miesiące, lata. Posiadamy sieć oddziałów zlokalizowanych w największych miastach w Polsce (w tym m.in. Warszawa, Kraków, Wrocław, Gdańsk, Katowice). Wypożyczane samochody dostarczane są na dworce kolejowe i lotniska w Polsce oraz w dowolnie wskazane miejsca przez klienta. Na pierwszym miejscu stawiamy na minimum formalności i maksimum bezpieczeństwa - podstawą naszej oferty jest pełne doubezpieczenie wraz ze zniesieniem udziału własnego w szkodzie w cenie wynajmu. Nasze usługi są całkowicie zdigitalizowane – m.in. wszystkie dokumenty dostarczane są w formie e-mail, a wydanie pojazdów dokumentowane jest umową podpisywaną na tablecie. Wprowadzamy wiele zaawansowanych rozwiązań technologicznych, które ułatwiają proces wynajmu samochodu – a to wszystko zgodnie z przesłaniem „Kieruj się wygodą". Infolinia: +48 123 000 300 Regulamin Wypożyczalni oraz Regulamin Opinii dostępne do wglądu na https://www.express.pl/pl/regulaminy
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4.3
Excellent
7K reviews
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Replied to 83% of negative reviews
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Reply from Express Car Rental
Serdecznie dziękujemy za docenienie, Pani Moniko. Polecamy się na przyszłość i serdecznie pozdrawiamy!
After i made all the payments with…
After i made all the payments with Rental app when i went to pick up the car they made me to pay for other insurance as they said it’s not valid that one. Only thing is great was a gentleman called Ivan when i drop the car he was professional.
February 8, 2025
Great Rental Experience with Renault Jogger
I rented a Renault Jogger in Warsaw, and the whole process was smooth and hassle-free. The car was clean, low mileage, and super fuel-efficient, making it a comfortable and enjoyable drive.
What really stood out was the amazing customer service—the team was friendly and professional. The only hiccup was my own mistake—I didn’t read the instructions properly and paid a 5000 PLN deposit, but I got it back with no issues.
Overall, a great experience! I’d definitely rent from them again and highly recommend it to others.
February 13, 2025
Reply from Express Car Rental
Thank you for your wonderful feedback! We're thrilled to hear that you had a smooth and enjoyable experience with the Renault Jogger. It's great to know that the car met your expectations and that our customer service stood out to you. We appreciate your understanding regarding the deposit, and we're happy everything was resolved without any issues. Looking forward to serving you again in the future!
Good service
February 26, 2025
Reply from Express Car Rental
Thank you for your feedback, Vera. We're glad to hear that you had a good experience. We look forward to serving you again in the future!
Reply from Express Car Rental
Thank you for your positive feedback! We're glad to hear that you found the service efficient and of great value. We look forward to serving you again in the future!
Almost 5 stars
Almost 5 stars, and why not? Because the first impression was not good, get the car in the Hotel is OK, but must call them, (in polish, my wife) and them they said that we must wait in the Hotel, this process took one hour, and was not good, after that, car is perfect, clean and to return is all ok too, just call them to inform the time, in the same hotel. With more clear information regarding this process, maybe next time will be 5 star.
December 20, 2024
Reply from Express Car Rental
Thank you for your feedback!
Real tight,real crew…
There is very easy access to services online or by phone. The prices are reasonable, and the cars are good quality and reliable.
December 21, 2024
Reply from Express Car Rental
Dziękujemy za zostawienie opinii! 🙂
Reply from Express Car Rental
Thank you for your feedback!
Aviod at all costs
Aviod at all costs
Agent hasn't made contact had to look for him over an hour!!
December 27, 2024
Reply from Express Car Rental
Thank you for your feedback.
Reply from Express Car Rental
Thank you for your feedback!
Difficult to find the pick-up location…
Difficult to find the pick-up location in some locations
August 5, 2024
Reply from Express Car Rental
Thank you for your feedback!
Everything went very smoothly
Everything went very smoothly, vehicle was given to us on time, and even though we arrived at the airport 2 hours before our dropoff time, after a quick call to the customer service centre someone quickly arrived to pick the vehicle up.
January 20, 2025
Reply from Express Car Rental
Thank you for your feedback!
Received hybrid car
Received hybrid car, which was not want I requested. Took the car into the mountains, which was very cold, after hiking all day on Christmas Day, returned to the car which wouldn’t start. Waited several hours on Christmas evening for emergency break down people. They got the car started. Drove the car for two hours to ensure battery was fully charged. Exactly the same thing happened on Boxing Day, 26th dec. car started on the morning, at the end of the walk once again the car would not start! Waited several more hours, this time for a replacement car. I would not recommend this car hire company. Cars are simply not fit for purpose as agreed with the agents we talked to at the car company.
December 25, 2024
Reply from Express Car Rental
We apologize for the inconvenience caused by the car fault.
This company is amazing
This company is amazing, car was ready in same time when I exiting from airport Shopin in Warsaw, car was very clean, half tank of fuel ⛽, I just signed couple papers on tablet it's take around 10 min, and I got my car. Thank you,so much for your service!!!
December 24, 2024
Reply from Express Car Rental
Thank you for your feedback!
Friendly and efficient service.
Convenient "door to door " service. Friendly, helpful and efficient staff. Good range of modern cars. Efficient helpdesk, if required.
January 2, 2025
Reply from Express Car Rental
Thank you for your feedback!
We received excellent service and a…
We received excellent service and a spotless, new nine-seater van. Communication with the company was also exemplary. I would use thier service again if i go again to poland.
January 3, 2025
Reply from Express Car Rental
Dziękujemy za przyznanie nam wysokiej oceny i pozostawienie opinii! Pozdrawiamy!
Very poor pick-up and drop-off as well…
Very poor pick-up and drop-off as well as line of communication. Setup caused unnecessary stress and was never reimbursed for returning rental a day earlier.
Will never use company again!
January 8, 2025
Reply from Express Car Rental
Thank you for sharing your feedback and we apologize for any inconvenience caused by the delay.
Had to wait 1 extra hour for the car…
Had to wait 1 extra hour for the car before giving to me. Very slow process and card reader didn't work. Also the worker English was very poor.
January 4, 2025
Reply from Express Car Rental
Thank you for your feedback. We apologize for the delay. We accept Visa/Mastercard and the terminals work fine with them.
Quick and easy car rental
Quick and easy car rental. Good car provided and returned promptly with no hidden charges.
January 10, 2025
Reply from Express Car Rental
Thank you for your feedback!
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