Express Insurance logo
Visit website

Express Insurance Reviews 2,241

•
TrustScore 5 out of 5

4.8

Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, user-friendly experience, and reasonable pricing. Many appreciate the ease of the subscription and renewal processes, often highlighting the helpful and knowledgeable staff who make interactions smooth and efficient. However, some customers reported issues with the company's internal practices, mentioning difficulties in getting assistance and concerns about policy changes. A few others also felt that the coverage options were not broad enough for their specific needs or found the payment options limited.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the process quick, smooth, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the ease of getting... See more

Price

People report positive experiences with price, often finding policies affordable and competitive. Many... See more

Subscription

Reviewers highlight positive aspects of subscription. Customers consistently praise the ease and simplicity... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use Express Insurance for my business insurance. It's still the most competitive insurance brand I have found for professional indemnity. It's very easy to set up as well. I haven't had to make a... See more

Rated 5 out of 5 stars

As with any insurance renewals, I did my homework. Did the price increase? Did the coverage decrease as part of shrinkflation? No such concerns with Express. After being with them for more than 10 yea... See more

Rated 5 out of 5 stars

Easy links to site, helpful saving of prior information, easy navigation and secure payment screen. Great advance notice time frame and extra 2 months insurance for the price of 12 months - overa... See more

Rated 5 out of 5 stars

Process was smoooth. Having trouble with another form at present for a different purpose. Just ridiculous. Grreat that no problems woth your forms. Many Thanks Vicki

Company details

  1. Insurance Agency
  2. Financial Consultant

Information provided by various external sources

At Express Insurance our aim is simple .... to provide small business operators with a streamlined online process for purchasing their insurance, quickly and easily whilst combining comprehensive cover at a highly competitive price.

Get your Insurance Quote and Buy Online in Minutes

Written by the company

Quote and Buy Online
• Get a Quote online in seconds without filling in lengthy forms. • Buy your policy in a few minutes, and receive your insurance Certificate instantly. • Choose to pay by credit card or over 10 months. • Get your Certificate of Insurance instantly upon payment

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very Happy

Very simple on line process, immediate delivery of policy documents and I saved a lot of money for my business. I had a couple of queries about the coverage which were dealt with efficiently in one phone call, so very happy with the service.

December 11, 2025
Rated 5 out of 5 stars

Joining ease

I’ve just joined and the quote was straight forward, easy to use & understand with no hidden fees.

December 10, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look