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Express Medicals Plc Reviews 2,845

•
TrustScore 5 out of 5

4.9

Occupational Health Service
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Review summary

Created with AI, based on recent reviews

Looking at 833 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being professional, friendly, and welcoming, making them feel at ease during their appointments. The service provided is consistently described as efficient and smooth, with many appreciating the detailed explanations and clear communication throughout the process. Reviewers often mention feeling relaxed and well-informed, which contributes to a positive overall user experience. However, some people were dissatisfied with the service, noting that an appointment felt rushed and concerns were not adequately addressed, leading to a stressful experience. Additionally, a few customers suggested that better signage outside would improve guidance to the medical center.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, professional, and helpful.... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, pleasant, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Location

People report ambiguous experiences with the location, with some finding it to be the best place for a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

The examiner was very well presented and spoke clearly with great diction. She made me feel welcome and not pressured while explaining everything in depth so that I fully understood what was happening... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more

Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service
  4. Occupational Medical Physician
  5. Occupational Safety and Health
  6. Physician Referral Service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,845)

795 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amber H was a mixture of friendly and…

Amber H was a mixture of friendly and professional in one. She understands the value of time and was quick and accurate in my medicals. Clinic is deceptively massive! Ten times bigger inside than what it looks like. Great experience overall

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Quick, Efficient and Reassuring

I had a really positive experience with this medical company. I was seen straight away with no waiting, which was great. The lady who treated me was very polite and friendly, and she clearly knew what she was doing. She explained everything clearly and kept me informed throughout the whole process, which made me feel comfortable and reassured. I’d definitely recommend their service.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Lee was amazing

Lee was very friendly and the whole process went smoothly. Highly recommend Express Medical and especially Lee.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Lee Judge

My assessors name was Lee judge absolute pleasure to be around so welcoming. Could draw blood from a stone

April 13, 2026
Unprompted review

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