While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and ability to make them feel heard and understood. Many highlight the exceptional customer service, noting that interactions were pleasant, supportive, and focused on individual needs. People frequently mention the efficiency of the service, with quick response times and a smooth user experience, making potentially stressful situations much more manageable. However, some customers also noted dissatisfaction with the administrative side, specifically regarding Subject Access Requests (SARs), describing the responses as abrupt and unpleasant. Additionally, a few individuals expressed concerns about the support provided or the service quality in certain areas, mirroring negative experiences they had with their employers.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

People report positive experiences with service, highlighting its professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting that they felt listened to,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, from website... See more

Response time

Users describe positive interactions with response times. Many customers praise the rapid responses, with... See more

Based on these reviews

Rated 5 out of 5 stars

I had a really positive experience with Smart Clinic for my occupational health review. Right from the start, I felt like I was in safe hands. What stood out most was how much I felt truly heard. The... See more

Company replied

Rated 5 out of 5 stars

Right from the start, Smart Clinic made everything so simple and straightforward. Every correspondence was clear and easy to follow. Bronwyn made me feel listened to on both my appointments and showe... See more

Company replied

Rated 5 out of 5 stars

Joanna my nurse was superb. Friendly, professional and explained everything to me. Also listened to my ramblings and took accurate notes. The ease of using the website, registering and booking app... See more

Company replied

Rated 5 out of 5 stars

Really positive and welcoming experience. Had an assessment meeting with Mandie to look at the results of the online test. Very friendly and professional. Made me feel seen as a person rather than a c... See more

Company replied


Company details

  1. Occupational Health Service
  2. Health Consultant
  3. Wellness Program

Written by the company

Occupational health and corporate wellbeing to organisations around the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

532 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very polite

Very polite, explain to me exactly why and about the conversation.
Gave me advice about who I needed to speak to if nessecary and a good listener.

April 14, 2026
Smart Clinic logo

Reply from Smart Clinic

Thank you :)

Rated 5 out of 5 stars

Very professional and personable…

Very professional and personable service. Well being was taken care of really well and this felt as if it was as it should and was about me - really good and thank you for your support. Highly recommended. Andy M

April 13, 2026
Smart Clinic logo

Reply from Smart Clinic

Thank you :)

Rated 5 out of 5 stars

Great Service

the Occ Health session with Maggie at Smart Clinic was a really good and listened , understood and had some great suggestions for the future.

April 7, 2026
Smart Clinic logo

Reply from Smart Clinic

Thank you so much :)

Rated 5 out of 5 stars

An excellent service

An excellent service with very helpful, polite and understanding staff. Appointments are prompt and any questions I have were answered. Highly recommend this service to individuals and businesses.

April 8, 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

Thank you for the lovely recommendation :)

Rated 5 out of 5 stars

Great Experience

Right from the start, Smart Clinic made everything so simple and straightforward. Every correspondence was clear and easy to follow. Bronwyn made me feel listened to on both my appointments and showed a great deal of compassion. Never judged me, and I felt like I could tell her anything. The world needs more people like Bronwyn. Wouldn’t hesitate to recommend this company, and you’re definitely in good hands with Bronwyn.

April 7, 2026
Smart Clinic logo

Reply from Smart Clinic

That is so kind thank you :)

Rated 5 out of 5 stars

Fantastic service

A great service. Nice, professional and compassionate staff.
Understanding and great follow up email from the clinician regarding a subject we spoke about
Highly recommend!

March 31, 2026
Smart Clinic logo

Reply from Smart Clinic

Thank you for the kind words :)

Rated 5 out of 5 stars

Great experience!

Great experience! Felt supported throughout and given good information on futher steps I could take! I also had my daughter with me, which I explained at the beginning of the call and they were very accommodating and understanding.

March 31, 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

Thank you very much :)

Rated 5 out of 5 stars

Really positive and welcoming…

Really positive and welcoming experience. Had an assessment meeting with Mandie to look at the results of the online test. Very friendly and professional. Made me feel seen as a person rather than a collection of traits and scores. Made recommendations suited to me rather than just general options based on the condition.

March 31, 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

Thank you :)

Rated 5 out of 5 stars

Great experience

Great experience, on time and helpful advice provided. Was advised my report would be completed within 3 working days however this was completed and sent on the same day as the assessment. Clever programme, definitely recommend.

March 26, 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

Thank you very much :)

Rated 5 out of 5 stars

Great service, very efficient

After 8+ years working in HR, I've returned back to work in a different role and this is the first company I've come across who have completed the health questionnaire online and it was great! Super efficient and simple to use. Would recommend this service to my contacts who are also in the HR sector. Thank you

March 18, 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

That's such kind feedback, thank you. We look forward to working with you more :)

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Smart Clinic for my occupational health review. Right from the start, I felt like I was in safe hands.
What stood out most was how much I felt truly heard. The consultant didn’t just tick boxes; they took the time to listen to my concerns and understand the full picture of my situation. There was a sense of genuine empathy throughout the appointment that made a stressful process feel much more manageable. It’s rare to find a service that balances professional advice with such a kind, human approach.

March 16, 2026
Smart Clinic logo

Reply from Smart Clinic

Thank you for such kind feedback :)

Rated 5 out of 5 stars

Barbara

Dr Charlie Vivian was extremely helpful when I spoke to him. He rang exactly on the appointment time and was very patient and listened to everything I had to say. I would recommend Smartclinic to others.

March 17, 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

Thank you so much :)

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly staff. Very little wait for an appointment. Really easy sign up. Highly recommend and would definitely use again if needed.

March 12, 2026
Smart Clinic logo

Reply from Smart Clinic

Ah thank you, that's nice to hear :)

Rated 5 out of 5 stars

Friendly, professional and treated with compassion.

Joanna my nurse was superb. Friendly, professional and explained everything to me. Also listened to my ramblings and took accurate notes.
The ease of using the website, registering and booking appointment were spot on.
On emailing the help desk I got a rapid response. A highly professional business. I would recommend them.

March 13, 2026
Smart Clinic logo

Reply from Smart Clinic

Thank you for the great feedback :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look