Express Sport  Reviews 856

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

staff member when i collected match balls i had ordered was pleasant and efficient. I had ordered the previous day but was unable to pick up that day due to prior commitments. I received e-mail to say... See more

Company replied

Rated 5 out of 5 stars

First port of call for me when looking for kit and equipment for myself or my club is Express Football kits and Direct Soccer. Very quick service, good prices and in rare occurrences when I have neede... See more

Company replied

Rated 5 out of 5 stars

5 star company's order loads of stuff over th3 last 18months and all is guarantee next day delivery maybe a discount voucher could save my club money now and then. Unreal would 100% recommend.

Company replied

Rated 5 out of 5 stars

Time and time i return. Speed of delivery and an easy to navigate website in addition to competitive pricing and acurate stock levels makes Express Football Kits my first and last port of call for all... See more

Company replied

Company details

  1. Sportswear Store

Written by the company

Formerly known as Express Football Kits, Express Sport launched in April 2022 as the sister site to football teamwear specialists Direct Soccer. Following lockdown 2020 and due to team sports being suspended, we quickly had to re position our business to ensure we could keep trading during extremely challenging times. We focused on providing high quality sportswear to individuals wanting to train at home with a focus to staying fit during the pandemic. We now have this fantastic new customer base who along with football teams and clubs are looking for quality branded clothing at great prices. We are still fully committed to our football teams and clubs that are looking for their personalised kits delivered quickly but we are looking to support our new fitness customers with a great range of fitness clothing and accessories, all delivered next day and at the same great pricing as before. We hope you will join us on this exciting journey as we grow the Express Sport brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

856 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service Received

Needed an item quickly, phoned and spoke to customer services, the lady checked stock, pointed me in the right direction and the item arrived the next day. Great Service Received.

August 10, 2023
Express Sport  logo

Reply from Express Sport

Thanks Maxine, so pleased you had such a positive experience shopping with us.
Kind regards
Katie

Rated 4 out of 5 stars

Great Stanno footballs... shame about the delivery.

Although the Stanno footballs I ordered were fantastic, and the ordering process seamless, DPD fell below their usual high standards.

After a 'failed' delivery attempt, in which the parcel was taken to a post office which doesn't accept large parcels, (I didn't know this), I requested that the parcel be delivered to a larger post office. Attempting to collect from said larger Post Office, THREE TIMES, I was told that the driver had not delivered any parcels on each occasion. I resorted to driving to the DPD depot, (which customers are not usually permitted), to collect my parcel. Luckily for me, the staff at the Radlett depot were very professional, and welcoming, thus allowing me to collect the aforementioned footballs... just 25 minutes before our first children's presentation at 2:45pm that day!

July 11, 2023
Express Sport  logo

Reply from Express Sport

Thank you for taking the time to review us and i am so sorry to hear about the issue with your delivery. I will be passing this to our customer service team to investigate further. They will also be in touch with you so keep an eye on your emails.
Thank you for bringing this to our attention and apologies again on behalf of our courier company.
Kind regards
Katie

Rated 5 out of 5 stars

Team shirts

First class service , print and embroidery did a fantastic job. Well impressed. Great price and quick turnaround.

June 9, 2023
Express Sport  logo

Reply from Express Sport

So pleased you had such a positive experience shopping with us. Appreciate you taking the time to review us.
Kind regards
Katie

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish - easy to order from the site and fast delivery too!

June 6, 2023
Express Sport  logo

Reply from Express Sport

So pleased you had such a positive experience shopping with us Mark. Thank you for taking the time to review us.
Kind regards
Katie

Rated 5 out of 5 stars

staff member when i collected match…

staff member when i collected match balls i had ordered was pleasant and efficient. I had ordered the previous day but was unable to pick up that day due to prior commitments. I received e-mail to say they could be picked up and the ordering process was easy online. I have used the company on several occasions and found them to be reliable.

May 11, 2023
Express Sport  logo

Reply from Express Sport

Thanks for the five stars William, much appreciated.
Kind regards
Katie

Rated 5 out of 5 stars

Very helpful, great customer service

Very helpful. Was able to expedite orders through for me. Great customer service.
Would highly recommend.

April 28, 2023
Unprompted review
Express Sport  logo

Reply from Express Sport

Thanks for the five star review! We really appreciate you taking the time to leave it.
Kind regards
Katie

Rated 5 out of 5 stars

Quick service

Spoke to Direct Soccer about a top I needed asap to which they directed me to Express Sport who could offer next day delivery. Item ordered and received next day as promised.

March 14, 2023
Express Sport  logo

Reply from Express Sport

Thanks for taking the time to review us Ian, and so pleased our customer service team were able to help you so effficently.
Kind regards
Katie

Rated 5 out of 5 stars

Great service

February 10, 2023
Express Sport  logo

Reply from Express Sport

Thanks for the five stars Richard, much appreciated.
Kind regards
Katie

Rated 5 out of 5 stars

Easy to order

Easy to order, next day delivery
Items as described

February 9, 2023
Express Sport  logo

Reply from Express Sport

Thanks for taking the time to review us, we really do appreciate it.
Kind regards
Katie

Rated 1 out of 5 stars

Never order from here- horrific experience

I only ordered from here because the kit service and printing is quick. However the delivery was a disaster, DPD messed me about and did not even attempt a delivery to my address in time for my League match. When I eventually got it one of the shirt’s printing was messed up and has started peeling off! Absolutely atrocious from start to finish

February 9, 2023
Express Sport  logo

Reply from Express Sport

Hi Zafir, I am so sorry to read this. Please be assured we will follow up with DPD on what happened as this is not the service we like to offer our customers, and we wholeheartedly apologise on their behalf. I am also sorry to hear one of the shirts was faulty but we can sort that out for you. Please email help@expresssport.co.uk with a photo of the faulty shirt and our customer service team will be able to advise next steps. Thank you for your patience whilst we rectify these issues.
Kind regards
Katie

Rated 5 out of 5 stars

Brilliant company

January 15, 2023
Express Sport  logo

Reply from Express Sport

Thanks for the five stars Brian, much appreciated.
Kind regards
Katie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look