Express Sport  Reviews 856

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

staff member when i collected match balls i had ordered was pleasant and efficient. I had ordered the previous day but was unable to pick up that day due to prior commitments. I received e-mail to say... See more

Company replied

Rated 5 out of 5 stars

First port of call for me when looking for kit and equipment for myself or my club is Express Football kits and Direct Soccer. Very quick service, good prices and in rare occurrences when I have neede... See more

Company replied

Rated 5 out of 5 stars

5 star company's order loads of stuff over th3 last 18months and all is guarantee next day delivery maybe a discount voucher could save my club money now and then. Unreal would 100% recommend.

Company replied

Rated 5 out of 5 stars

Time and time i return. Speed of delivery and an easy to navigate website in addition to competitive pricing and acurate stock levels makes Express Football Kits my first and last port of call for all... See more

Company replied

Company details

  1. Sportswear Store

Written by the company

Formerly known as Express Football Kits, Express Sport launched in April 2022 as the sister site to football teamwear specialists Direct Soccer. Following lockdown 2020 and due to team sports being suspended, we quickly had to re position our business to ensure we could keep trading during extremely challenging times. We focused on providing high quality sportswear to individuals wanting to train at home with a focus to staying fit during the pandemic. We now have this fantastic new customer base who along with football teams and clubs are looking for quality branded clothing at great prices. We are still fully committed to our football teams and clubs that are looking for their personalised kits delivered quickly but we are looking to support our new fitness customers with a great range of fitness clothing and accessories, all delivered next day and at the same great pricing as before. We hope you will join us on this exciting journey as we grow the Express Sport brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

856 reviews

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Rated 5 out of 5 stars

Top quality

Quality as always love this place

December 6, 2022
Express Sport  logo

Reply from Express Sport

Thanks for the five stars Paddy, and your repeat custom. Much appreciated.
Kind regards
Katie

Rated 5 out of 5 stars

Loved it!!!

The tops were great and was perfect for our event that we held
Great value for money, good quality and made the day that touch better

December 1, 2022
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Reply from Express Sport

Thanks for taking the time to review us and so pleased to hear your event went well.
Kind regards
Katie

Rated 5 out of 5 stars

haven't received my order yet so i am…

haven't received my order yet so i am unable to give anything positive

December 6, 2022
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Reply from Express Sport

Hi Jane, I am so sorry you have not received your order. The Royal Mail strkes are now starting to impact on DPD deliveries too due to the sheer volume of parcels they are now dealing with. I am sure your order will arrive in the next day or so as DPD have assured us they are continuing to deliver all parcels as quickly as possible but if not please email help@expresssport.com with your order number and they will follow up with DPD on your behalf. Apologies again but unfortunately these delays are beyond our control but we are in regular contact with our courirer companies to try and minimise disruption as much as possible for our customers.
Kind regards
Katie

Rated 5 out of 5 stars

Quick and easy

Quick and easy! Prompt delivery.

November 2, 2022
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Reply from Express Sport

Thanks Jose, appreciate you taking the time to leave us feedback.
Kind regards
Katie

Rated 5 out of 5 stars

Great store, great service

Great store. Everything they have that's ready to be shipped. We needed the product asap and it was delivered on time. thanks!

October 13, 2022
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Reply from Express Sport

Thanks for taking the time to review us Kevin, we really do appreciate it.
Kind regards
Katie

Rated 5 out of 5 stars

Superb ordered 1pm

Superb ordered 1pm. Delivered the next day.

October 12, 2022
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Reply from Express Sport

Thanks Alan, appreciate you taking the time to review us.
Kind regards
Katie

Rated 5 out of 5 stars

Great work - very quick turn

Great work, rush job with numbers turned up next working day as promised, brilliant.

October 10, 2022
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Reply from Express Sport

Thanks Glen, we have invested heavily in automating our warehouse to allow us to deliver personalised kit the next day!
Kind regards
Katie

Rated 5 out of 5 stars

Superb as always.

October 4, 2022
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Reply from Express Sport

Thanks for the five stars Phil, much appreciated.
Kind regards
Katie

Rated 5 out of 5 stars

Happy multiple repeat buyer

Great items - personalised gear in double quick time - excellent
I will order again

September 27, 2022
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Reply from Express Sport

Thanks Gavin, appreciate you taking the time to review us.
Kind regards
Katie

Rated 4 out of 5 stars
Express Sport  logo

Reply from Express Sport

We do offer next day delivery but it does exclude weekends. Your order was placed on Saturday which meant it would be dispatched on the Monday once our warehouse is open. I will speak to our web team to see if we can make this information more prominent to our customers and I do hope you are happy with your order.
Kind regards
Katie

Rated 5 out of 5 stars

Great kit

Great kit, amazing service

September 7, 2022
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Reply from Express Sport

Thanks for the five stars, much appreciated.
Kind regards
Katie

Rated 5 out of 5 stars

Easy to order on the website

Easy to order on the website, next day delivery and a positive experience

September 6, 2022
Express Sport  logo

Reply from Express Sport

Thanks for taking the time to review us Jamie, we really do appreciate it.
Kind regards
Katie

Rated 5 out of 5 stars

Got my item promptly

Got my item promptly. Customer service dealt with my query quickly. 5 star service.

September 6, 2022
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Reply from Express Sport

Thanks for taking the time to review us and so pleased our customer service team were able to assist you.
Kind regards
Katie

Rated 5 out of 5 stars

Really easy to order

Really easy to order, good communication re delivery which was first class.

August 28, 2022
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Reply from Express Sport

Thanks for taking the time to review us Linda, we really do appreciate it.
Kind regards
Katie

Rated 1 out of 5 stars

Awful customer service.

Awful first had to pay postage then when item came too small wanted to return I have to pay postage if you had measurements to begin with I wouldn't be in this dilemma so if anybody wants to order make sure you have right measurements.

August 22, 2022
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Reply from Express Sport

Hi Asma, I'm so sorry to see that you have rated our service as awful. We state our delivery prices on our website and at the basket so that customers can make an informed decision at point of purchase. We keep our product prices as keen as possible so it simply wouldn't be viable for us a company to offer free delivery and returns. We also have full size guides on our website which detail measurements. You can find all this information here should you wish to order from us again.
https://www.expresssport.com/delivery-returns
https://www.expresssport.com/size-guides
Kind regards
Katie

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